Sana Javeriya

• Hands on experience in providing supporting clients to install the OS, Firmware and Antivirus software's and Citrix.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Handled IT Infra Projects.
• Supported the projects from initiation to closure.
• Planned, designed, and scheduled phases for large and complex projects including IKEA, National Grid and Tessenderlo
• Identified plans and resources required to meet project goals and objectives
• Managed projects from procurement to commission
• Met project deadlines without sacrificing build quality or workplace safety
• Provided detailed project status updates to stakeholders and executive management
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
• Maintained Quality throughout the projects
• Effectively Engaging the stakeholders throughout the project
• Keeping Risks in mind and creating risk responses
• Maintaining the project budget
• Allocating resources and leading the team
• Finally, after the execution and monitoring, closing the project after meeting all deliverables and updating the Lessons learn registers.

• Supporting Remote Deployment center For EAST AMER Region
• Working on data storage deployment projects
• Proving support from initiating the project until closure
• Maintaining the Quarterly Budget target
• Ensuring Smooth Transitions of every project.

Projects worked from initiation to closure:

1) CDW Metrolina

2) Chipola College US

3) PDS

4) DELL EMC.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Provided primary customer support to internal and external customers
• Maintained and managed customer files and databases
• Resolved concerns with products or services to help with retention and drive sales.