YASHIKA Singh BUNDELA
Bangalore
Summary
With nearly 5 years of professional experience, I have honed my skills in configuring and customizing software systems to meet organizational needs, optimizing workflows, and enhancing user experience. My expertise lies in bridging the gap between stakeholders and development teams, ensuring alignment with business objectives and delivering high-quality products on time and within budget. Additionally, my experience in event planning has enhanced my organizational and communication skills, enabling me to execute seamless and memorable events. I have also fulfilled the responsibilities by managing calendars, organizing meetings, and providing administrative support .My role has involved coordinating projects, handling travel arrangements, and ensuring efficient workflow across various teams.
Overview
5
5
years of professional experience
Work History
Business Coordinator/Assistant Project Coordinator
IKEA
05.2023 - Current
- Plan and execute engaging events and activities to enhance employee engagement, ensuring a positive work environment.
- Provide comprehensive support to Group Digital by coordinating meetings, events, and logistics throughout India.
- Maintain and update meeting planner, tracking action items and ensuring follow-up after meetings to drive productivity.
- Collaborate closely with leadership to facilitate smooth travel experiences, including scheduling meetings, preparing agendas, and managing logistics.
- Uphold confidentiality and protect business operations by safeguarding sensitive information.
- Arrange travel and accommodation for meetings and conferences, ensuring seamless logistics and budget adherence.
- Coordinate meeting schedules for staff teams and executives, managing event logistics and updating calendars as needed.
- Prepare and distribute support materials for meetings in advance, facilitating successful sessions.
- Assist in developing office administration policies and procedures, contributing to efficient operations.
- Schedule appointments with external parties and manage complex calendars for executive team members.
- Organize catering and manage event expenses to meet company budget requirements.
- Collaborate with cross-functional teams on various projects, fostering effective teamwork and communication.
- Organize and manage events, conferences, workshops, and team-building activities to promote a collaborative work culture.
- Influenced project team members to achieve project success.
- Delivered high level of service to stakeholders in effort to extend partnerships for future project opportunities.
- Researched different topics and gleaned important details from various sources for possible use in future assignments.
Project Coordinator (Salesforce)
Amazon
09.2021 - 05.2023
- Coordinating with 5k+ customers queries who uses salesforce on daily basis and responsible for all user's Profiles, Roles, Permission Sets and sharing rules
- Undertaken and Successfully delivered Enhancement Request which involve both Customization and Configuration
- Great experience in Custom Objects, Custom Fields, Page Layouts, Record Types, User Creation
- Currently working in Salesforce Lighting And experienced in Salesforce Classic
- Experienced in handling customer queries and Monitoring the Enhancements/Service requests assigned to our Queue using Simple issue manager (SIM) Ticketing Tool and timely resolving the Tickets to maintain SLA
- Knowledge in Objects and Tabs, Fields, Validation Rules, Page Layouts, Record Types, Workflow Rules, Approval Process
- Experience in deployments using Gearset, Copado and inbound and outbound changeset
- Worked on Enhancements, Fixes and Change requests on Various modules in the Application as per requirements
- Maintaining data quality across Sandboxes and Production environments
- Expertise in Data Import & Export of all Standard objects (Accounts, Contacts, Leads & Opportunities) & Custom objects into Salesforce using salesforce inspector, data loader and workbench.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Coordinated vendors, timelines and budgets for events.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Assessed, monitored and reported on work progression.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Liaised between departments, vendors and clients to monitor project expenses.
System Engineer
Tata Consultancy Services
07.2019 - 09.2021
- Worked as a System Engineer(Salesforce) for Liquid Intelligent Technologies, South Africa
- Managed South African customers queries and provided excellent customer service to ensure customer retention
- Worked in DevOps culture to ensure organization standards were met
- Undertaken and Successfully delivered Enhancement Request which involve both Customization and Configuration.
- Applied Agile software development methodologies to create targeted solutions.
- Assisted in developing a strategy for long term maintenance of the Salesforce environment.
- Maintained relationships with existing sponsors by providing regular updates on their involvement in upcoming sporting events.
- Developed and implemented corporate event budgets.
- Coordinated with third-party development team on engineering and professional service activities and tasks.
- Managed pre-production and production product deployments.
Education
6.6 -
Christ Church Girl's Senior Secondary School
70.4% -
Maharishi Vidya Mandir
6.72 - Civil Engineering
Oriental Institute of Science & Technology
06-2019
Skills
- Requirements Gathering
- Agile Methodology
- End-user support
- Microsoft SQL
- Continuous Process Improvement
- Salesforce configurations
- Scrum Methodology
- Risk Management
- Stakeholder relationship management
- Product Lifecycle Management
- Planning and execution
- Project Management
- Vendor Collaboration
- Events planning
Languages
English
Advanced (C1)
Timeline
Business Coordinator/Assistant Project Coordinator
IKEA
05.2023 - Current
Project Coordinator (Salesforce)
Amazon
09.2021 - 05.2023
System Engineer
Tata Consultancy Services
07.2019 - 09.2021
6.6 -
Christ Church Girl's Senior Secondary School
70.4% -
Maharishi Vidya Mandir
6.72 - Civil Engineering
Oriental Institute of Science & Technology
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