MS Excel
Pratik Meher CTS-I
Manager, AV Projects And Service
Mumbai,Maharashtra
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
15
15
Certificates
3
3
Languages
Work History
Manager
AV Projects and Service HO, Godrej & Boyce Mfg. Co. Ltd
Mumbai, Maharashtra
11.2021 - Current
- Provide Audio and Control programs to branch teams for Major Customers and Higher value Projects
- Provide programming support remotely/on-site to resolve pending snags
- Review and monitor support cases raised by Branch Engineers via MS Forms
- Discuss with team for open issues to close pending calls weekly
- Present monthly achieved targets of closed cases by team t Business Head
- Take feedbacks and improve processes to achieve goals and maintain CSAT Score
- Monitor & provide necessary support thru Head Office implementation engineers & CAD team for project documentation, implementation & programming
- Coordinate remotely/onsite with Branch Engineers to support and troubleshoot site issues related to Audio, Video & Control systems
- Ensure internal coordination between team to resolves issues quickly
- Manage Head Office technicians and programmers and ensure efficient use of them for projects as needed
- Monitor & guide Implementation teams to achieve high standards of project implementation thru improved installation practices, site coordination, racking & programming
- Improve existing and make new process and systems by using technology and feedback received for better efficiency of all aspects of project implementation
- Guide and improve Head Office/Branch teams on AV project implementation thru training & certifications, case studies, sharing of new technical information and project learning documents
- Engage actively with customers, OEMs, consultants, GPA to find opportunities to improve project implementation
- Is part of GPA Quality Analysis Team and represents Godrej in GPA Operations Team
- Engage with OEMs and arrange trainings for Branch Teams and Head Office Implementation Team
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Conducted weekly team meetings to motivate team members, address concerns and questions, plan improvements, and evaluate progress toward goal.
Assistant Manager
AV Projects and Service HO, Godrej & Boyce Mfg. Co. Ltd
Mumbai, Maharashtra
11.2017 - 10.2021
- Provide Audio and Control programs to branch teams for Major Customers and Higher value Projects
- Provide programming support remotely/on-site to resolve pending snags
- Engage with OEMs and arrange trainings for Branch Teams
- Provide Project Documentation to Branch Teams thru HO CAD engineers.
- Provide post sales support to Branch Service Team.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Senior Engineer
AGC Networks Ltd
Mumbai, Maharashtra
11.2010 - 11.2017
- Provide Programming support onsite on Projects in Mumbai
- Manage and support AV Projects team to ensure timely completion of projects
- Provide technical and programming support to AV Service team
Education
Diploma - Electronics and Video Engineering
St. Xavier's Technical Institute
Mumbai, MH 01.2007 - 01.2010
Skills
Proficient in writing Complex AV Programs for Crestron, AMX, Extron, QSC, Atlona and Kramer Control system programs
Certification
Certified Technology Specialist, Installation
Timeline
Manager
AV Projects and Service HO, Godrej & Boyce Mfg. Co. Ltd
11.2021 - Current
AMX Programmer (Netlinx) - Level 2
10-2021
Network Fundamentals for AV over IP
04-2021
Crestron Fusion Programmer
10-2020
Crestron DigitalMedia™ Certified DM NVX Networking.
09-2020
Crestron DMC-4K-D/E Certified
07-2020
Harman Certified Networked AV Associate
04-2020
Harman Certified Control Professional
04-2020
Harman Certified Audio Professional
04-2020
Kramer Control Programmer
04-2020
Q-SYS Control 101
03-2020
Q-SYS Video 101
03-2020
Certified Technology Specialist, Installation
10-2019
Dante Certification Level 3
12-2018
CTI-P301 Advanced Programming Skills
08-2018
Extron Authorized Programmer
06-2018
Assistant Manager
AV Projects and Service HO, Godrej & Boyce Mfg. Co. Ltd
11.2017 - 10.2021
Senior Engineer
AGC Networks Ltd
11.2010 - 11.2017
Diploma - Electronics and Video Engineering
St. Xavier's Technical Institute
01.2007 - 01.2010
Accomplishments
- Done programming for Veritas, Pune which has been awarded as Project of The Year Award at the 2021 Inavation Awards under the Corporate Category with 3C Design Consultants and has been featured in the case study of QSC .
- Provided Programming support to Major Customers like Deloitte, Gartner, Adani, Ford, Dell, Infor, ISB, JCB, Veritas, Seimens, BARC, SBI, ICICI, TVS Motors.
- Supervised team of 11 members which include 4 Programmers, 4 Technicians and 3 CAD Engineers.
- Achieved presentable audit reports by introducing iAuditor for conducting audits and commissioning AV Projects.
- Used Microsoft Flows and Power Automate to develop inventory tracking spreadsheets for the AV Support requests been raised by Branch Engineers.
- Used Microsoft Flows to conduct a Survey for Skill Evaluation of the Branch and Head Office Engineers.
- Used Power BI to showcase the monthly support calls been completed by HO Team.
Software
Power BI
MS Flows
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