Narmada Nancy

I initially started to work as Citiphone officer with credit cards department where i used to resolve queries related to credit cards and loan upselling. Within a year i handled dispute queries of "service not rendered" and unauthorized transaction cases.

Since i excelled in soft skills with good communication i was given an opportunity to handle retention desk cases for the past 2 years. With an overall experience of 6 years in banking sector, i can handle any escalations and make sure to give a positive customer experience.

• Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation for the product called Netgear.