SAIF BIN HASSAN BIN QaRWAN
Hyderabad,TG
Summary
Aspiring apprentice electrician, skilled at using hand tools, power tools and equipment to measure, diagnose and correct electrical problems. Received basic training on various wiring methods, conduit bending, NEC code adherence, and device installation through the Construction Electrician job training program at Grand Rapids Community College. Organized and responsible worker, competent in maintaining inventory, keeping work areas clean and following safety guidelines. Great interpersonal and leadership skills.
Overview
8
8
years of professional experience
Work History
Senior Home Appliance Technician
Bajaj Electronics Limited
11.2021 - Current
- Fully disassembled and refurbished 14-24 used appliances per week for resale.
- Preformed trouble-shooting, diagnosis, and repairs for various home appliances, specializing in washing machines and dryers.
- Disassembled, repaired, and reassembled equipment in good working order.
- Facilitated repairs by disassembling defective and broken equipment.
- Educated customers on use, care and adjustments of appliances.
- Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Mentored junior technicians, sharing knowledge and expertise to enhance their skills in appliance diagnostics and repairs.
- Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
Senior After Sales Care Executive
Infiniti Retail Ltd
12.2018 - 08.2021
- Researched and resolved complex issues.
- Created procedures to streamline team productivity and monitor accountability of team members.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Provided training, coordination, and effective leadership for team members.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Kept accurate records of all customer interactions and transactions.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
- Streamlined repair processes with thorough documentation, enabling faster diagnosis and resolution for future service calls.
After Sales Service
Harsha Appliances
11.2016 - 10.2018
- Answered inbound calls, emails, and system-generated messages, in support of customer needs.
- Balanced speed and efficiency of cases handled with quality of care presented to each customer.
- Met and exceeded customer service standards by employing company procedures and creative problem solving.
- Increased average customer service quality score of local office by 16%.
- Maintained accurate and detailed records of all methods and steps taken to resolve each situation, keeping internal documentation organized and thorough.
Education
High School Diploma -
Audisankara College of Engineering And Technology
(various)05.2016
Skills
- Troubleshooting & diagnosing mechanical and electrical problems
- Repairing units
- Effectively using hand & power tools
- Creative problem solving
- Written and verbal communication
- Training junior team members
- Inventory management
- Electrical understanding
- Performing maintenance
- Teamwork
- Organization & time management
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Home Appliance Technician
Bajaj Electronics Limited
11.2021 - Current
Senior After Sales Care Executive
Infiniti Retail Ltd
12.2018 - 08.2021
After Sales Service
Harsha Appliances
11.2016 - 10.2018
High School Diploma -
Audisankara College of Engineering And Technology
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