NARASIMHAN G
Production Lead – Banking Operations
#28, Sri Gurudatta Krupe Nilaya, Byatarayanapura Bengaluru,KA
Summary
Competent professional possessing nearly 8 years of experience in Banking Operations mainly in the field of Payment processing covering Inwards and Outwards, Static Data Maintenance, Reconciliations, and Investigations with focus on customer centricity.
Successful Individual and Team member with subject matter expertise in knowledge of GPP-Global PayPlus, Mainframe, AMH, Merva, ATOM, MIDANZ, TLM RP applications.
Excellent command over Book / Swift / RTGS payment transfers under Swift platform.
(Mainly MT 103/202,101,199/299,192/292,900/910)
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Production Lead
ANZ Bank
07.2021 - Current
- Managing Static Data, Swift Message Validation, RMA Set-up and Global Duplicate Check Process
- Maintenance of System Static Data, Account Opening/Closing and Standard Setup
- Identify & Implement process re-engineering and explore the use of Automation
- Implementation of Email Ingestion tool to streamline workflow for Message Routing Function
- Ensuring the BVT/UAT is completed for the tool followed by documenting the tool design and capabilities as per business needs
- Taking ownership to resolve any customer complaints effectively at shortest possible time to ensure highest level of customer experience
- People management and acting as a first escalation point for staff members and Back-up for Team Lead
- Managing Team's Productivity(ATOM), Planning next week's Volumes and Allocate the work accordingly
- Perform the 50IFTI validation of Swift message processed from Payments Team as per country risk standard
- Assist the Sanctions team in screening payment instruction and sending out the queries to remitting bank as and when required
Senior Analyst /Analyst
ANZ Bank
04.2014 - 06.2021
- Key member of Australia Inward Payments team which is basically process global payments as per the customer instructions using PayPlus and GPP
- Ensuring the payments received are processed within the agreed turn- around time thus meeting the Service Level Agreement
- Identify payments that fail into the system and provide inputs to ensure team's Straight Through Processing
- Perform fraud checks for high value payments as per standards since there is reputational & financial products
- Exposure in training and development activities, preparing training plans and supervising trainees
- Analyze and verify the payments based on the countries norms and procedure
- Handling lending transactions for NOSTRO and VOSTRO settlements with correspondent banks
- Participating in Change programs for Tactical & Strategic fix reviewing test cases, UAT, Work Instruction review and tracking the defects
- Training new joiners, creating training plans, explaining about process in details and allocating the work accordingly
- Performing the funds check using TLM and E-Serve before processing the payment to make sure the remitter have sufficient funds to debit.
Education
Bachelor of Commerce -
Mysore University
06.2009 - 03.2012
Skills
- GPP – Global Payplus
- BVT & UAT
- Automation
- Swift Message
- Escalations Handling
- Individual & Teamwork
- Data Analysis & Reporting
- Stakeholder Management
- Adaptable and Quick Learner
- STP Idea & Process Improvement
Additional Information
- Received Spot and Best Performer awards on multiple occasions.
- Awarded “Best Kaizen Idea” thrice
- Zero SLA miss till date – Zero Hero
- Awarded KUDOS certificate from Melbourne Team Awarded
- Strong Performer for 3Years continuously in Annual Performance Review
System Knowledge
- Global PayPlus
- FundTech PayPlus
- IBM Hogan
- Splunk Monitoring
- MIDANZ & FX ONLINE
- AMH Alliance Messaging Hub
- Transaction Lifecycle Management
- E-Serve
Accomplishments
- Australia Straight Through Processing
- Automation of Markets functions in PayPlus Australia
- Identification of Revenue Leakage in Australia Process, resulting in revenue of AUD 30K per month
- Transitioned Inward FX settlement from Markets to Payments Processing
- Transitioned Chengdu Hub Payments Servicing to Melbourne Payments Processing by arranging essential training
Timeline
Production Lead
ANZ Bank
07.2021 - Current
Senior Analyst /Analyst
ANZ Bank
04.2014 - 06.2021
Bachelor of Commerce -
Mysore University
06.2009 - 03.2012