Courtney Johnson
Indianapolis,IN
Summary
Poised professional with a solid foundation in pharmaceutical sales and program coordination. Adept at leveraging pharmaceutical expertise and market insight to drive growth and results in any industry. Skilled communicator and relationship builder with a proven track record of fostering strong partnerships with healthcare professionals, stakeholders, and industry leaders. Demonstrated ability to analyze data, identify opportunities, and implement strategic initiatives to optimize processes and achieve organizational objectives. Highly adaptable with a commitment to continuous learning and professional development.
Overview
12
12
years of professional experience
Work History
Senior Medical Sales Specialist
IQVIA, L'Oreal
11.2020 - Current
- Coordinated and led comprehensive education sessions for healthcare professionals on benefits of CeraVe skin products, employing strategic project management techniques to develop engaging and informative presentations
- Successfully penetrated targeted healthcare provider accounts, achieving sales goals and fostering strong customer relationships
- Utilized customer engagement software to exceed performance goals and maintain effective communication with stakeholders
- Highlights: Promoted to Senior Medical Sales Specialist, adeptly coordinating and participating in major industry conferences
- Demonstrated prowess in remote pharmaceutical sales, completing 15 virtual calls and in-person calls daily
- Highlights: Q3/4 incentive winner, regional #1 ranking. Achieved #6 ranking out of 106 reps with 101.9% quarter attainment in Q3 2023, and #3 ranking out of 51 reps with 121.3% quarter attainment in Q1 2021
Pharmaceutical Sales Representative
IQVIA, Ortho-Dermatologics
02.2019 - 08.2020
- Maximized efficiency by advising physicians and healthcare providers on advancements in the pharmaceutical industry including building productive working relations with all stakeholders
- Established and maintained productive relationships with stakeholders, including dermatologists, nurses, and pharmacies
- Partnered with pharmacy networks to develop medical office dispense options for branded medications
- Highlights: Pioneered successful launch of dermatology portfolio model, overseeing the introduction of multiple medications and driving projected growth of 373.32% over baseline. Recognized as top-ranked sales representative nationwide for four consecutive weeks, showcasing exceptional leadership and industry expertise.
Certified Pharmacy Technician
Riley Hospital for Children
12.2017 - 05.2020
- Spearheaded cost-saving measures by proactively securing grants for patient medication, overseeing data accuracy, and conducting regular audits to ensure program integrity and efficiency
- Managed medication assistance initiatives for 300+ patients across northern Indiana, strategically partnering with pharmaceutical companies to enhance access to cost-saving medication solutions
- Achieved goals by preparing labels and filling prescriptions accordingly with pre-packaging common medications that resulted in faster order completions
- Orchestrated attainment of objectives by instituting streamlined protocols for labeling and dispensing prescriptions, resulting in expedited order processing and heightened customer satisfaction
- Highlights: Successfully filled over 160 prescriptions per day and ordered necessary medications/supplies and verified deliveries. Steered deliberate contributed to order to increase customer satisfaction and loyalty as well as retention rate by 23%.
Medication Assistant Program Coordinator
Community Health Network
09.2018 - 03.2019
- Managed medication assistance initiatives for 300+ patients across northern Indiana, strategically partnering with pharmaceutical companies to enhance access to cost-saving medication solutions
- Spearheaded cost-saving measures by proactively securing grants for patient medication, overseeing data accuracy, and conducting regular audits to ensure program integrity and efficiency
- Demonstrated leadership by delivering impactful presentations at health network seminars, effectively communicating program benefits to healthcare providers and patients
- Proficiently utilized EPIC healthcare for data management, meeting monthly audit report deadlines consistently, while fostering relationships with healthcare providers and patients to promote patient assistance programs through regular presentations at health network seminars.
- Highlights: Received commendation from top management and the PRIDE Award for prioritizing patient care
Program Coordinator
Girls Inc.
08.2017 - 12.2017
- Successfully coordinated after-school programs for Girl Inc., overseeing activities, scheduling, and staff management to ensure positive and enriching experience for children
- Managed program budgets effectively, optimizing resources and prioritizing expenditures to stay within financial constraints while maintaining program quality.
- Coordinated over 54 after school programs for children ages 5-12.
- Implemented monitoring and evaluation systems to track program outcomes and assess effectiveness, utilizing feedback to make informed decisions and drive continuous improvement.
Administrative Assistant/Program Coordinator
Viva Dental
05.2012 - 12.2017
- Spearheaded development and implementation of office initiatives and events
- Conducted regular evaluations of office processes and procedures, identifying bottlenecks and inefficiencies, and implementing corrective actions to optimize workflow
- Supported dental team in administrative tasks such as scheduling appointments, managing patient records, and processing insurance claims, ensuring accuracy and compliance with regulatory requirements
- Demonstrated proactive approach to problem-solving and commitment to continuous improvement, contributing to overall success and growth of dental practice.
Education
Master of Public Administration - Healthcare Administration
Northcentral University
Scottsdale, AZ2022
Bachelor of Science - Public Health
Indiana University
Bloomington, IN2017
Skills
- Pharmaceutical Expertise
- Communication
- Project Management
- Relationship Building
- Market Access Knowledge
- Data Analysis
- Clinical Knowledge
- Strategic Thinking
- Problem Solving
- Territory Management
- Problem-Solving
- Agile Methodologies
- Stakeholder Management
- Process Improvement
- Sales
- Healthcare/Public Health
- Goal-Oriented
- Account Management
Timeline
Senior Medical Sales Specialist
IQVIA, L'Oreal
11.2020 - Current
Pharmaceutical Sales Representative
IQVIA, Ortho-Dermatologics
02.2019 - 08.2020
Medication Assistant Program Coordinator
Community Health Network
09.2018 - 03.2019
Certified Pharmacy Technician
Riley Hospital for Children
12.2017 - 05.2020
Program Coordinator
Girls Inc.
08.2017 - 12.2017
Administrative Assistant/Program Coordinator
Viva Dental
05.2012 - 12.2017
Master of Public Administration - Healthcare Administration
Northcentral University
Bachelor of Science - Public Health
Indiana University
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