CHESHTA DUDEJA
Gurugram,Haryana
Summary
Highly skilled Learning Coordinator and Associate Client Executive with advanced expertise in managing learning programs, coordinating training logistics, and driving process improvements. Proven ability to lead teams, collaborate with stakeholders, and enhance learner satisfaction. Demonstrated proficiency in utilizing LMS platforms and managing administrative tasks to support organizational objectives.
Overview
22
22
years of professional experience
Work History
Learning Coordinator
Ramboll India
03.2024 - Current
- Manage end-to-end administrative tasks for learning programs, including planning, scheduling, coordination, and enrollment and attendance tracking for new hires and external vendors
- Collaborate with stakeholders to assess learning needs and expectations, ensuring alignment with organizational objectives
- Handle revenue management and invoicing using software such as Basware and Rydoo, ensuring accurate billing and financial tracking related to training activities
- Create, edit, and manage Standard Operating Procedures (SOPs), ensuring it is uploaded and accessible on SharePoint
- Maintain detailed records of training sessions, participant feedback, and certification records
- Address learner queries related to courses and training programs within defined Service Level Agreements (SLAs)
- Maintain high-quality support standards to enhance learner satisfaction.
- Developed strong relationships with subject matter experts across various departments to ensure the effective design and delivery of relevant training content.
- Managed the coordination of logistics for all training events, including scheduling, venue selection, and materials preparation.
- Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
- Created a standardized framework for assessing employee competencies, streamlining talent development processes across all departments.
- Create curricula, research topics and conceptualized course format, subject matter and presentation.
- Managed relationships with external training vendors, ensuring cost-effective solutions for continued professional development opportunities.
- Enhanced employee learning experiences by designing and implementing comprehensive training programs.
- Collaborated with department managers to create customized learning plans based on individual goals and career objectives.
- Facilitated cross-functional team trainings aimed at improving communication skills and fostering collaborative problem-solving abilities among staff members.
- Planned and monitored implementation of technology-based learning programs.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
Associate Client Executive
NIIT Limited
03.2009 - 10.2019
- With LMS platform Workday Learning, SABA)
- Identify areas for process improvements and collaborate with Operations Team leadership to implement
- Enable a globally consistent training experience through proactive coordination with staff and stakeholders across multiple functions, regions, and geographies
- Analyze workshop feedback, summarizing the feedback themes, identifying improvement opportunities, and escalating when needed
- Manage inbox and respond to emails in a timely manner, including cancellation requests, program inquiries, and new joiner questions
- Conduct data analysis of learning journey completions and propose changes to drive conversations
- Organize room bookings and catering requests for in-person training, including responding to last-minute room changes
- Raise payment forms for social events or hotel bookings, liaising with internal teams and external venues to complete payment
- Facilitate knowledge-sharing sessions to standardize operations
- Ensure SOPs are uploaded and accessible on SharePoint
- Maintain detailed records of training sessions, participant feedback, and certification records
- Engage with stakeholders on a weekly basis to discuss budgets, training sessions, and improvements in learning quality.
Unilever
02.2023 - 07.2023
- 2023 with LMS Platform Cornerstone)
- Address learner queries related to courses and training programs within defined SLAs
- Maintain high-quality support standards to enhance learner satisfaction
- Coordinate and schedule training sessions, workshops, and other learning events, ensuring seamless integration and communication between platforms for effective scheduling and management
- Conduct testing and User Acceptance Testing (UAT) for courses before deployment
- Engage with stakeholders on a weekly basis to discuss budgets, training sessions, and improvements in learning quality.
P
08.2002 - 02.2022
- With LMS Platform SuccessFactors)
- Collaborate with stakeholders to assess learning needs and expectations, ensuring alignment with organizational objectives and effective communication at all levels
- Manage end-to-end administrative tasks for learning programs, encompassing planning, scheduling, coordination, logistics, and enrollment and attendance tracking
- Create insightful reports on program effectiveness and learning outcomes
- Identify opportunities for process improvement, propose enhancements, and assist in implementation to enhance efficiency and effectiveness
- Administer, maintain, and update the Learning Management System, including adding new courses and updating existing ones, troubleshooting issues as needed
- Coordinate and schedule training sessions and programs, assign learning credits, and support the development and implementation of learning strategies
- Review data and evaluate training program effectiveness, highlighting successes and areas for improvement
- Support compliance initiatives by providing administrative and project support, including creating reports using Microsoft Excel and PowerPoint
- Conduct reporting and data analysis across various compliance categories (Annual, Biennial, New Hire, Promotions, Interns)
- Perform quality assurance on reports, presentations, and deliverables prior to submission to stakeholders
- Contribute insights to the launch, execution, and monitoring of compliance curriculums.
Education
B.sc - Life Science
Delhi University
Delhi06.2019
12th -
DSVN Sr. Secondary School (CBSE)
GurgaonSkills
- Learning Management Systems (Cornerstone, Workday Learning, SABA, SuccessFactors)
- Project Coordination and Management
- Data Analysis and Reporting
- Stakeholder Engagement
- Revenue Management and Invoicing (Basware, Rydoo)
- Standard Operating Procedures (SOPs) Creation and Management
- Training Coordination and Logistics
- Compliance and Quality Assurance
- Communication and Interpersonal Skills
- Training and mentoring
- Customer Relations
- Influencing skills
- Strategic Thinking
Timeline
Learning Coordinator
Ramboll India
03.2024 - Current
Unilever
02.2023 - 07.2023
Associate Client Executive
NIIT Limited
03.2009 - 10.2019
P
08.2002 - 02.2022
B.sc - Life Science
Delhi University
12th -
DSVN Sr. Secondary School (CBSE)
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