Soumit Biswas
Senior Manager
Kolkata,WB
Summary
Head of Transportation Operations overseeing trucking linehaul management, route connectivity, and network efficiency for large-scale freight movement. Improves profitability through cost controls, route redesign, and tighter coordination across hubs, franchisees, and service partners. Strengthens execution through training, audit readiness, and operational compliance.
Overview
2
2
Certifications
33
33
years of professional experience
Work History
Freelancer
Adison Logistics, & Others
06.2023 - Current
- As a Business Consultant major focus is to oversee the overall organization growth in terms of Process development , building well- knit operational network, Safety policies , Human resource cultural growth, as well as revenue building towards fixed linehaul business along with Full Truck business from other prospective customers on a PAN India level.
Zonal Operation Manager (East)
Scorpion Express Pvt. Ltd.
10.2022 - 05.2023
- Franchisee Network Planning at Strategic locations across East & North-East
- Designing Linehaul and Feeder route connectivity in a hub & spoke model
- Building Seamless Ops structure to ensure optimum service level in First/Middle and Last Mile Operation.
- Cost optimization at all levels of operation to ensure overall profitability as per given target
- Ensuring proper training to the resources for SOP adherence and developing skills.
- Direct reportees - 4 ROMs, dotted line reportees- 20 + employees.
- Dual Reporting to : COO & National Head-Operation
- Key Result Areas:
Sr. Zonal Manager (East)
Connect India E-commerce Services Pvt. Ltd.
03.2022 - 06.2022
- Cost Optimization & Profitability management of Last Mile Delivery Operation across the region for the leading e commerce clients like Flipkart, Amazon, Snapdeal etc.
- Ensuring meet up of various performance metrics of the clients thru a structured SOP and measurement tools driven by a team of 50 + direct and 150 + indirect resources ( mainly Delivery Associates ).
- Ensuring expansion of business from the clients with extension of service in the remote pincode areas within East and North-East.
- Overall responsibility of handling administrative and compliance issues of the region.
- Responsible for acceptance, processing, and completion of all commercial cash & non-cash transactions, in accordance with policies & procedures
- Direct Reportees- 5, Dotted line reportees : 20.
- Reporting Hierarchy: COO.
- Key Result Areas:
Operations Manager
FedEx Express TSCS (I) Pvt. Ltd., Kolkata
11.2012 - 01.2022
- Led the Eastern India’s Ground Network operations by managing Trucking Linehaul Operations and movement of shipments through Hub & Spoke Model
- Managed the Front-led 50 direct and 20+ indirect reportees
- Handled all administrative processes including correspondence and customer relations
- Reviewed, processed, and analysed documentation and transactions
- Responsible for acceptance, processing, and completion of all commercial cash & non-cash transactions, in accordance with policies & procedures.
- Successfully designed & implemented franchisee model throughout Eastern India for First Mile and Last Mile pick-up / delivery service
- Accredited with Bravo Zulu Award thrice for consecutive achievement of operational KPIs as well as designing & implementing a cost-efficient trucking network in Kolkata-Guwahati Lane
- Served as a Cost Centre Head multiple IR issues with support of concerned functional teams i.e., HR, Security, Legal, etc.
- Successfully recommended multiple Behavioural & Skills based Training Programs for new joinees; ensured that trainings delivered to the team were put into effect & feedback was given on the program success, thereby ensuring a transparent review of acquired talent
- Played a key role in measuring the employee satisfaction using methods such as SFA and recommended QDM initiatives towards enhancing the efficiency levels
- Executed the KPI project to increase productivity of employees
- Ensured correct placement of SOP training & compliance structure along with their proper documentation as a member of the Audit Team
- Key Result Areas:
- Reporting Hierarchy: Sr. Manager-Operation
- Significant Highlights:
GM-Business Operations
Quick N Safe Ltd., Kolkata
02.2007 - 10.2012
- The Growth Path: Operations Manager > National Coordinator > Assistant General Manager – Business Operations > General Manager – Business Operations
- Worked as the Operations Head and led the project to build Trucking & Franchisee network across PAN India in Hub & Spoke Model
- Spearheaded the Ops. team in setting up cost efficient & effective Rail transport network through leased VP and SLRs in premium category trains PAN India
- Instrumental in designing & implementing a Hub & Spoke Model across PAN India with opening of 3 super hubs, 5 major hubs & 10 satellite hubs with a total covered area of 3,00,000 sq.ft.
- Acted as a Project Coordinator for the company to acquire ISO 9001:2008 certification from UKAS
- Actively participated in framing of Operational and HR SOPs
- Led the large corporate businesses to provide end-to-end logistics solutions for critical projects such as Acer, Lenovo& HCL projects
- Managed a team of 10 direct and 100+ dotted line reportees
- Key Result Areas:
Business Manager
Om Logistics Ltd., Kolkata
10.2006 - 01.2007
Area Manager – Operations
Logisys India Ltd., Kolkata
10.2002 - 09.2006
Branch Manager
DTDC Logistics Ltd.
07.2000 - 09.2002
Marketing Executive
Safexpress Pvt. Ltd.
10.1996 - 06.2000
Marketing Executive
Standipack Pvt. Ltd. (A unit of Paharpur Inds Ltd.)
10.1995 - 09.1996
Marketing Assistant (Off-roll employee)
INDAL (Electronic Div.)
02.1994 - 09.1995
Education
PG Diploma in Business Management - undefined
Bhavan’s Rajendraprasad Institute of Communication & Management
Kolkata01-1993
BA (Honours) - English
Calcutta University
01-1990
Skills
Customer service
Team management
Training & mentoring
Reporting & documentation
Budgeting & cost optimization
First-middle-last mile operations
Linehaul operations
Franchisee network management
Hub-and-spoke network design
Route optimization
Certification
Certified LEAD-1 professional from Global Leadership Institute in 2013 facilitated by FedEx.
Timeline
Freelancer
Adison Logistics, & Others
06.2023 - Current
Zonal Operation Manager (East)
Scorpion Express Pvt. Ltd.
10.2022 - 05.2023
Sr. Zonal Manager (East)
Connect India E-commerce Services Pvt. Ltd.
03.2022 - 06.2022
Operations Manager
FedEx Express TSCS (I) Pvt. Ltd., Kolkata
11.2012 - 01.2022
GM-Business Operations
Quick N Safe Ltd., Kolkata
02.2007 - 10.2012
Business Manager
Om Logistics Ltd., Kolkata
10.2006 - 01.2007
Area Manager – Operations
Logisys India Ltd., Kolkata
10.2002 - 09.2006
Branch Manager
DTDC Logistics Ltd.
07.2000 - 09.2002
Marketing Executive
Safexpress Pvt. Ltd.
10.1996 - 06.2000
Marketing Executive
Standipack Pvt. Ltd. (A unit of Paharpur Inds Ltd.)
10.1995 - 09.1996
Marketing Assistant (Off-roll employee)
INDAL (Electronic Div.)
02.1994 - 09.1995
BA (Honours) - English
Calcutta University
PG Diploma in Business Management - undefined
Bhavan’s Rajendraprasad Institute of Communication & Management
Expected Remuneration
- Negotiable on the basis of Job Profile and Key deliverables
Significant Highlights
Accredited with Bravo Zulu Award thrice for consecutive achievement of operational KPIs as well as designing & implementing a cost-efficient trucking network in Kolkata-Guwahati Lane
Disclaimer
Best Regards......