Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Projects
Timeline
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Mohit Singh

Mohit Singh

Network Support Engineer
Gurgaon,Haryana

Summary

Innovative Network Engineer provides reliable and vital connectivity for multi-site installations. Integrates fixed wireless, terrestrial and satellite-based solutions to create streamlined network infrastructure at enterprise scale. Trusted to develop fast and secure infrastructure plans for facilities and networking hubs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of post-secondary education
3
3
Certifications

Work History

Technical Support Representative

Teleperformance ( Western Digital )
2 2023 - 07.2024
  • Western Digital Email Process
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.

Education

B.E-Computer Science Engineering-(CSE) -

Chandigarh University
08.2017 - 05.2021

XII - undefined

Asanboni Inter College
01.2015 - 04.2017

Skills

Active Directory

Certification

Front-End Web Development with React-Full Stack, Edyoda, 04/2021, Present

Accomplishments

  • Finalist of Hackthon HackCU, 03/2022, 07/2022
  • Qualified for Smart india Hackthon 2020 from University level, 02/2020

Languages

English
Advanced (C1)
Hindi
Elementary (A2)

Projects

Network Design and Implementation for Western Digital

  • Implemented a scalable network infrastructure for a mid-sized company.
  • Configured and installed network devices, ensuring network security through firewalls and IDS.
  • Conducted testing and troubleshooting to ensure network reliability and performance.

Network Security Enhancement for Western Digital

  • Improved the security posture of a corporate network through security audits and implementation of security measures.
  • Configured firewalls, VPNs, and intrusion prevention systems, and conducted penetration testing.
  • Provided training to staff on security best practices.

 Part of VoIP Implementation for Sandisk

  • Implemented a VoIP system to replace the traditional phone system.
  • Planned and designed the VoIP network infrastructure, configured VoIP servers and phones.
  • Conducted training sessions for staff on using the new VoIP system.

Timeline

B.E-Computer Science Engineering-(CSE) -

Chandigarh University
08.2017 - 05.2021

XII - undefined

Asanboni Inter College
01.2015 - 04.2017

Technical Support Representative

Teleperformance ( Western Digital )
2 2023 - 07.2024
Mohit SinghNetwork Support Engineer