Shivam Gupta
Jaipur
Summary
Solutions driven business analyst with 4 years' experience leading cross-functional teams in the documentation & delivery of process innovations driving the attainment of business goals. Aiming to utilize my strong project management skills and analytical ability to achieve the goals of your company
Overview
5
5
years of professional experience
Work History
Business Analyst Manager
APPNWEB Technologies
Jaipur
03.2023 - Current
- Integral part in project management, collaboration with cross functional teams, problem-solving and communication of insights
- Gather business requirement and translating these requirements into functional specifications (BRDs)
- Utilise JIRA for workflow management, including updating boards, tickets, and creating use cases and user stories
- Conduct gap and risk analysis, develop comprehensive LLDs and HLDs
- Contribute to performance testing and UAT
- Produced various documentation such as BRD, FRD and shared meeting minutes with clients.
- Coordinated between development and testing teams to implement customer-requested changes effectively.
- Developed use cases for requirements across different modules
- Designed wireframes using FIGMA to align with specified requirements.
- Led Project Coordination tasks, managing meeting schedules, communicating with resources, creating presentations .
- Facilitated effective communication between clients and the internal team,ensuring a smooth transfer of requirements and valuable product insights.
- Analyzed and streamlined requirements, organizing them into user flows and user stories derived from epics.
- Effective & bug free project testing
Sr. Strategic Alliance Officer
Paydeer Services Pvt. Ltd.
Jaipur
02.2022 - 02.2023
- Manage day to day activities of team
- Finding service partners
- Handle all the work related to Insurance
- Monitor team Performance
- Manage customer database for sales growth
- Vendor Management
- Discover training needs and provide training
- Set team goals and increase productivity
Team Leader Operations
Paydeer Services Pvt.Ltd.
09.2019 - 01.2022
- Team Management
- Provide all kind of support to customer
- Increase business volume by increasing transaction
- Handling customer data
- Maintain transaction reports
- Find and add new services by market research
- Customer service management
Education
Bachelors of Science - Mathematics
Sunrise University Alwar
Alwar, Rajasthan05-2021
Senior Secondary - PCM
A.R. School
Jaipur Rajasthan05-2018
Secondary -
A.R. School
Jaipur Rajasthan05-2016
Skills
- Requirements Gathering & analysis
- Documentation: BRD, FRD
- User Acceptance Testing(UAT)
- Project Management & planning
- Problem Solving
- JIRA
- Trello
- Figma
- Power BI
- MS Office (Excel, Power-Point, Word)
- Wireframing
Interests
Travelling, Food
Accomplishments
- Appreciation award for golden member in Paydeer Services Pvt.Ltd.
- Best employee of the month in Paydeer Services Pvt.Ltd.
- Appreciation award for biggest comeback in Paydeer Services Pvt.Ltd.
- Promoted to Senior Strategic Alliance Officer in Paydeer Services Pvt.Ltd
- Best Employee of the month in APPNWEB Technologies.
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Business Analyst Manager
APPNWEB Technologies
03.2023 - Current
Sr. Strategic Alliance Officer
Paydeer Services Pvt. Ltd.
02.2022 - 02.2023
Team Leader Operations
Paydeer Services Pvt.Ltd.
09.2019 - 01.2022
Bachelors of Science - Mathematics
Sunrise University Alwar
Senior Secondary - PCM
A.R. School
Secondary -
A.R. School
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