Rakshitha H S
Key Account Manager
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Additionally a committed and goal-oriented individual, with a positive can-do attitude, able to work in a fast-paced environment. Able to accommodate difficult customers, work in a fast-paced and highly competitive environment, is adaptable to change, and shows composure under stress and uncertainty.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Key Account Manager
PowerPlay
08.2023 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Handled 5- 50Cr turnover clients & have successfully help them onboard & implement the product with significant adoption
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Collaborated with product development teams to tailor solutions specifically for key account needs, driving customer satisfaction and loyalty.
- Achieved or exceeded company defined Retention metrics
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Demonstrated company's value to the clients and performed effectively in upselling additional product services to them
Onboarding Manager, Customer Success
ITILITE
10.2022 - 07.2023
- Worked with a cross-functional teams (Sales, Product, Engineering, and Finance) & nurtured existing customers
- Effectively onboarded, configured, scaled & managed key accounts resulting in 1.5 Cr MRR for the company with 95% Adoption rate
- Executed content / feedback campaigns to engage users, and increased their activity on platform
- Scheduled & conducted regular reviews with customer's key stakeholders to demonstrate value & successfully renewed accounts
- Analyzed customer data to improve customer experience
- Established clear retention goals and process milestones for client and employees to work toward
- Promoted the value of the product and cross sell & upsell services and promoted value through customer experience
- Optimized existing processes within company and actively enhanced all Customer Success initiatives
- Collaborated closely with team members support renewals and expansion opportunities
- Collaborated with engineering and development team to set up or configure the software platform as per customers' requirements and troubleshoot technical issues raised by customers.
Manager - Client Success
Workex
08.2021 - 09.2022
- Engaged in product demonstrations, implementation, onboarding & adoption
- Partnered cross-functional team members to translate business needs and product requirements into new solutions for customers
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Managed senior-level personnel working in marketing and sales capacities
- Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Created, prepared and delivered reports to various departments
- Managed team of 10+ with 95% CSAT and Increased sales by 10%.
Senior Customer Success Manager
WorkIndia
10.2019 - 08.2021
- Facilitated penetration of key accounts via strategic planning initiatives
- Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits
- Developed documentation and logs of implemented solutions
- Managed team of 10 with minimum 90% CSAT and 80 NPS
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Program Manager
Edureka
06.2017 - 09.2019
- Identified program obstacles and communicated possible impacts to team
- Participated in vendor selection and management process for program initiatives
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure
- Built teams to address project goals and objectives for multiple projects
- Managed 25+ programs with 80 NPS.
Education
Bachelor of Engineering Technology - Biotechnology
Sapthagiri College of Engineering
08.2013 - 05.2017
Skills
Key Account Management
Account Retention
Revenue Generation
Cross-Functional Collaboration
SaaS
Customer Relations
Key accounts development
Revenue growth
Training and mentoring
Business development and planning
National accounts management
Client acquisition
Quality assurance
Great communication skills
Product demonstrations
Timeline
Key Account Manager
PowerPlay
08.2023 - Current
Onboarding Manager, Customer Success
ITILITE
10.2022 - 07.2023
Manager - Client Success
Workex
08.2021 - 09.2022
Senior Customer Success Manager
WorkIndia
10.2019 - 08.2021
Program Manager
Edureka
06.2017 - 09.2019
Bachelor of Engineering Technology - Biotechnology
Sapthagiri College of Engineering
08.2013 - 05.2017