Ramneet Kour

• Lead and manage the technology strategy, ensuring alignment with business goals and
  market trends.
  • Oversee revenue management, including tracking, forecasting, and invoicing according to
  project milestones.
  • Serve as the primary technical point of contact for clients, managing relationships,
  and expectations, and resolving project issues.
  • Optimize resource allocation and utilization across projects to enhance productivity and
  profitability.
  • Develop and implement PMO guidelines and processes for project consistency and quality.
  • Spearheaded proposal creation and presales activities to drive new business.
  • Oversee complex project execution, managing timelines, budgets, and deliverables.
• Lead cross-functional teams, fostering innovation and ensuring alignment with company
  objectives.
  • Manage vendor and stakeholder relationships, ensuring service delivery as per contract.
  • Regularly update utilization and revenue reports to track performance and profitability.

As a Project Manager, I spearheaded cross-functional teams, coordinated project activities, and maintained clear communication channels to ensure project alignment and efficiency. I facilitated stakeholder meetings, managed project documentation, and conducted regular progress reviews to keep all parties informed and engaged.

My focus on fostering a collaborative work environment and implementing best practices contributed to the successful delivery of projects on time and within budget.

• Client-Centric Approach: Demonstrated the ability to deeply understand the nuanced requirements of clients, enabling the delivery of bespoke solutions that exceed expectations, resulting in a 35% increase in client retention.
• Strategic Project Planning: Spearheaded meticulous planning of project timelines and milestones, resulting in the successful delivery of over 10 projects to date, achieving a 95% on-time delivery rate.
• User-Centric Design: Proficient in crafting user stories that serve as the blueprint for project execution, ensuring alignment with client objectives, which improved user satisfaction by 40%.
• Global Collaboration: Adept at collaborating with global partners and cross-functional teams to gather and analyze requirements, fostering a culture of innovation and excellence, leading to a 30% increase in project innovation metrics.
• Effective Stakeholder Management: Served as a key liaison between clients and internal teams, excelling in milestone planning, resource allocation, and ensuring transparent communication, driving project success and reducing project delays by 25%.
• Quality Assurance Leadership: Championed quality management initiatives, upholding rigorous standards of documentation, testing, and quality assurance, resulting in a 50% reduction in post-release defects and delivering impeccable results.

During this phase, I effectively fulfilled dual roles as an Associate Project Manager (APM) and Scrum Master. As an APM, I meticulously planned projects, coordinated tasks among team members, and ensured seamless communication with stakeholders. Simultaneously, in my capacity as a Scrum Master, I orchestrated Scrum ceremonies, facilitated Agile sprint planning, and maintained product backlogs to optimize team productivity and project alignment. This integrated approach allowed me to drive successful project outcomes by leveraging both project management methodologies and Agile principles effectively.

· Project Planning & Coordination: Developed comprehensive project plans, timelines, and schedules, resulting in a 20% improvement in planning accuracy. Coordinated tasks among team members, tracked progress and ensured deadlines were met, achieving a 25% reduction in missed deadlines.

· Scrum Ceremonies & Agile Practices: Expertly orchestrated Scrum ceremonies, including daily stand-ups and sprint planning, backlog grooming, and sprint retros, which increased team productivity by 30%. Maintained and prioritized product backlogs, ensuring alignment with business value.

· Stakeholder Communication: Facilitated seamless communication between project teams, clients, and stakeholders, providing regular updates on progress and changes, leading to a 20% improvement in stakeholder satisfaction.

· Quality Assurance& Documentation:Supported quality assurance efforts, enhancing standards by 30%. Maintained accurate project documentation, including plans, schedules, and status reports, increasing documentation accuracy by 15%.

· Problem-Solving & Continuous Improvement: Collaborated with team members to address challenges and implement solutions, reducing project roadblocks by 25%. Contributed to retrospectives and lessons learned sessions, leading to a 15% increase in overall project efficiency.

· Progress Monitoring & Team Oversight: Monitored and tracked Sprint progress, burn-down charts, and velocity metrics. Oversaw 4 teams with a total of 32 members, ensuring project milestone completion and the quality of work performed.

As a QA lead, I oversaw test planning, strategy, and execution, employing agile methodologies for efficient workflows. Leading a team, I fostered clear communication and collaboration to meet project goals effectively. My responsibilities included swift problem-solving and critical thinking to address testing challenges promptly. I conducted comprehensive performance, load, and regression testing to ensure software quality and mitigate risks. Ultimately, my focus was on delivering exceptional software solutions that exceeded client expectations.

• Overseeing test planning, strategy, and execution, leveraging agile methodology to ensure thorough testing of software applications.

• Designing and executing comprehensive test cases to identify and resolve issues efficiently, utilizing problem-solving and critical thinking skills.

• Managing team members effectively through strong leadership and communication, fostering collaboration to achieve project success.

• Conducting performance, load, and regression testing to assess software quality and mitigate potential risks.

Ensuring adherence to project timelines and budgets through diligent risk assessment and mitigation

• Maintaining a focus on delivering high-quality software and exceeding client expectations, while providing exceptional service.

Continuously enhancing team capabilities through ongoing learning and development initiatives

As a Senior Quality Engineer, my role involved overseeing quality assurance processes across various projects. I was responsible for developing and implementing comprehensive test strategies to ensure the reliability and functionality of software applications. This included designing test cases, executing tests, and analyzing results to identify defects and areas for improvement.

Additionally,

I collaborated closely with cross-functional teams to address quality issues and implement corrective actions. I also played a key role in mentoring and coaching junior team members, guiding testing best practices and methodologies. Overall, my focus was on driving continuous improvement in software quality and ensuring the delivery of high performance,

bug-free applications.

As a QA Analyst, my responsibilities included analyzing software requirements, designing test cases, and executing test scripts to ensure the quality and functionality of applications. I conducted rigorous testing, identified defects, and collaborated with development teams to resolve issues effectively.

Additionally, I participated in test planning meetings, reviewed test documentation, and provided valuable insights to improve testing processes. My role also involved documenting test results and communicating findings to stakeholders, contributing to the overall quality assurance efforts of the team.

Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.

Mentored and coached team members on QA topics and strategies.

Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Fixed identified issues to increase productivity and boost workflows.

As a QA trainee, my role involved learning and familiarizing myself with the software testing process. I assisted senior QA engineers in test case creation, execution, and defect tracking. I participated in various testing activities, including regression testing and functional testing, to gain practical experience in quality assurance.

Developed a strong understanding of application specifications, translating them into actionable QA tasks.

Participated in daily scrum meetings to provide progress updates on ongoing testing activities and address concerns promptly.

Evaluated test results thoroughly, identifying patterns and trends in recurring issues for targeted improvements.

Ensured seamless integration between system components by performing extensive end-to-end tests.

As a Trainee Engineer, I was responsible for gaining hands-on experience in the field of telecommunications. My role involved assisting senior engineers in various tasks related to network management and maintenance. I actively participated in troubleshooting network issues, monitoring system performance, and conducting routine maintenance activities. Additionally, I contributed to the configuration of new network equipment and systems, under the guidance of experienced professionals.