SHAZIA SIDDIQUI
DOHA
Summary
Around 12 years of experience at different roles and positions in the field of aviation, hospitality, office management, operations administration and teaching. I am confident in my skills and abilities in services, operations and management domain. I like to advance in skill development with zeal to learn latest work processes and standards related to my assigned role. A strong committer at every point to handle my job responsibilities with thorough understanding while adapting to the best work practices in the industry. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
DEO/ Operations Executive
Air India
01.2019 - Current
- To prepare, check & compile all Fresh, Renew, damage & loss CMC CARDS applications files of All base Pilots of Air India for onward Submission to DGCA along with covering letter & annexure
- To process AEP/BAEP & company ID cards for All Headquarters Pilots and staff through direct & indirect co-ordination with Air India Security
- Maintaining Master office records of LICENCES (RTR,FRTO,ATPL), DE/TRIA (DGCA approvals, nominations, observations, shortfalls) & CMCs OF All Pilots of Air India Limited
- To scan & circulate all the information received from DGCA in respect of Licenses endorsement, ALTP issuance, CMCs & DE/TRIA TO Training, Licensing & CMS for updating of office records
- To update notice board & Various Drive Official Sheets & hardcopy files in records on daily basis
- To assist in filling Online Visa applications & passport applications of All Air India Cockpit Crew
- Updating list of documents being submitted to FSD/DTL & technical section to DGCA & assisting seniors in all official documents/emails pertaining to all DGCA activities
- To track the inbound & outbound courier record of all CMCs, fresh ALTPs and IR Endorsed Licenses
- To draft circulars, covering letters, Guidelines, rules & regulations and Office orders in respect of all operational requirements
- Prepared Medical assessments in DGCA for Pilots of all bases, to scan the approved ones sent to CMS for updating of office records
- To Issue Biometric cards & employee ID cards to Headquarters Pilots & staff
- To coordinate & queries reply via e-mails & phones with the officials of all bases pertaining to documentation for CMCs, ALTPs, CPLs, RTR, FRTOL,BAEPs, AEPs, US Visas, DE/TRIA DGCA APPROVALS
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards
- Championed continuous improvement efforts throughout the organization, fostering a culture focused on excellence in execution
Assistant Admin/ Teacher
Grow Big School
01.2013 - 01.2017
- Assisting the Principal, school management and staff in daily tasks
- Filling, attendance and other record of enrolled and checked out students
- General office duties performed and assigned to the concerned staff
- Improving Children Speeches clarity and confidence
- Attended primary classes in Teachers absence, additional support when needed in all classrooms
- Instructional support, ensuring bulletin board updates, transportation
- To handle MIS records for study materials, learning aids, fees, stationary & uniform distribution
- Supported Educators to help students needs extra attention
- Assisted students in completing assignments & completing projects
- Improved student’ self-reliance, independent learning with effectively & efficiently
- Enhanced learning environment behavior skills, performance in Student teaching
Sr. Liaising Officer
Air India - Singapore Air Transport Services
01.2010 - 01.2012
- Maintaining Airport Entry card (AEPs) application files Air India Security, DIAL, BCAS
- Updating check for all office admin record for permanent, renewal, new & temporary AEPs
- To prepare office circulars, office notices, guidelines, rules & regulations files
- Training new recruits for their job duties & knowledge for all in house applications
- Direct & indirect coordination with BCAS, GMR, AVSAC officials for Biometric cards
- Supervising and processing request for lost & damaged baggage claims, Area change AEPs applications for issuance
- Conducting & reporting seminars with all the relevant departments of AI-SATS
- To e-mail & fax all information pertaining to Aeps & Biometric Cards staff
- Office master record handling related to verification & authentication
Customer Care Executive
TT Services
01.2008 - 01.2010
- Handling matters related to New Zealand visa from all major countries
- Manning cash counters & Demand drafts for New Zealand visa applications
- Preparation of MIS reports for operations & backup office
- Collection & checking New Zealand visa application forms ie
- Visitor, Work, Resident Visas
- Assisting Immigration New Zealand Visa officers & clients for visa status, complaints, fraud visa labels
- Attending all over world calls & queries pertaining Visa categories, Visa policies & procedures
- Responding Via Online entries, scanning, outlooks express emailing & faxing
- Aiming towards excellent customer service & building fruitful customer relations
Commercial/ Operations Assistant
Info Asia & Universal Aviation
01.2006 - 01.2008
- To issue boarding pass at check-in counter
- Announcements of Boarding, Delay flights & others relevant information
- Ground handling activities at airport customs & immigration & waiting Areas at IGI
- Data entries, roster update, flight update boards of departure & arrival halls
- Informing Cockpit & cabin crew of rescheduling of aircrafts, duty roster & allocation of bays
- Booking hotels & transport for domestic & international Cabin & Cockpit crew
- Responding flight info to Control, Catering, GSD and Maintenance departments of Air India
- Updating flight information board
- All documentation and mis report s handling
Education
M.A. - Education
Jamia University
INDIAB.A. - Hons English
Jamia University
Diploma - Aviation, Hospitality and Travel Management
Frank Finn Institute of Air Hostess Training
Diploma - Ground Handling
International Career Academy
Certificate - Arabic language and teachings
Indian Institute of Islamic research and studies Centre
New DelhiSkills
- Highly adaptable
- Problem solving skills
- Multi-tasking
- Supportive
- Hard worker
- Communication skills
- Interpersonal skills
- Positive attitude
- Managing efficiency
- Updating efficiency
- Proficient in MS-Office suite applications
- Team work
- Documentation controller
Languages
English
Hindi
Urdu
Arabic (Beginner)
Other Information
MS-Office suite applications (Word, Outlook, Express, Fox Pro, Excel), Ticketing and reservation applications, Travel & transportation planning and management, Visa processing formalities and requirements, Security Awareness Training from Air India, Pre service teaching sessions & in Service teaching, Aviation Security training through Indian Airlines, Certification in First Aid Training, Personality development, grooming & swimming training, Participated in various quiz, debates & drawing competitions in school and university level
Hobbies and Interests
- Travel
- Read
Disclaimer
I hereby declare that all above information are true and correct to the best of my knowledge and belief. References can be provided as required.
Personal Information
- Passport Number: xxxx
- Father's Name: Late Mr. Saghir Ahmed
- Date of Birth: 10/03/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
DEO/ Operations Executive
Air India
01.2019 - Current
Assistant Admin/ Teacher
Grow Big School
01.2013 - 01.2017
Sr. Liaising Officer
Air India - Singapore Air Transport Services
01.2010 - 01.2012
Customer Care Executive
TT Services
01.2008 - 01.2010
Commercial/ Operations Assistant
Info Asia & Universal Aviation
01.2006 - 01.2008
B.A. - Hons English
Jamia University
Diploma - Aviation, Hospitality and Travel Management
Frank Finn Institute of Air Hostess Training
Diploma - Ground Handling
International Career Academy
Certificate - Arabic language and teachings
Indian Institute of Islamic research and studies Centre
M.A. - Education
Jamia University
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