Sunny Sharma
OPERATION MANAGER
Gurgaon Ncr Delhi,HARYANA
Summary
I have more than 8 years of experience in supply chain management and I have a proven track record of successfully managing all
aspects of the supply chain, from procurement to production to delivery. I have also been successful in developing and
implementing strategic plans that improve efficiency and reduce costs. I am a strategic thinker with a proven ability to see the big
picture and develop plans that achieve long-term objectives. I am also a hands-on manager who is not afraid to roll up my sleeves
and get the job done. I have a strong background in logistics and I am proficient in the use of ERP software.
Overview
9
9
years of professional experience
1
1
Language
Work History
Cluster Manager
Singh and SonsLogistics
, North
07.2023 - Current
- North Cluster working & Daily report, Daily & Weekly review, Training given to New process
- Provide training to the new on-boarded DC's
- SOP Violation/Policy/ Operations
- Work on Pendency, and Customer escalations (RCA - PODs)
- To analyze and prepare MIS reports for better performance of the hubs
- To ensure the implementation of SOPs
- Coordinate with DC managers to plan daily tasks
- To monitor manpower and use it at optimum level
- Worked with senior case managers to coordinate team development activities and training
- Develop and maintain efficient and professional staff and other human resource responsibilities including hiring & terminating employees under the direction of the Regional Manager
- Orienting, training, and scheduling of employees
- Performing written evaluations of employees including any needed disciplinary actions
- Making recommendations for salary increases and/or promotions and bonuses Communicated with managers of other departments to maintain transparency
- Meet with managers and other supervisors to stay informed of changes affecting operations
- Collaborate with workers and managers to solve work-related problems
- Train loss prevention staff, retail managers, or store employees on loss control and prevention measures
- Schedule and coordinate onsite and video interviews with hiring managers Collaborate with regional hub managers to align reverse logistic processes and KPI Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems
- Develop relationships and communicate with customers, site managers, developers, land owners, authorities, utility representatives, or residents
- Collaborated with store manager to maintain daily operations.
Area Manager
Meesho
Patna
10.2022 - 07.2023
- Launching 105 DCs in Different Places in BR_JH
- Fulfillment & Experience (Lead - Bihar / Jharkhand) providing training to the new on-boarded DC's
- SOP Violation/POLICY/OPERATION
- Cash Management MIS Report up to 2cr daily
- BR/JH Cluster working & Daily report, Daily & Weekly review, Training given to New process
- Talking Follow with Hubs & Performance '
- Work on Pendency, and Customer escalations (RCA - PODs)
- Reviewed the impact of changes in Portal for speedy work to volumes
- Ensuring consistency of performance of the hubs across BR/JH assisting with recruitment and training processes
- To ensure the implementation of SOPs
- Coordinate with DC managers to plan daily tasks
- To monitor manpower and use it at optimum level
- To analyze and prepare MIS reports for better performance of the hubs
- Sharing of MIS report, Daily & Weekly review, Training given for new process to 3PL partners
Account Development Executive
Amazon
Patna, Bihar
07.2018 - 08.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- On-boarding New Store Delivery Boy HD Point.
- The hiring of new Store HD point and providing training.
- Track Performance POD / DSR / BAD SCAN / DNR
Team Lead
Food panda
New Delhi, Delhi
02.2016 - 12.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in recruitment to build team of top performers.
- Created and managed delivery plans, timelines and attendence.
Education
Bachelor of Arts -
IGNOU, Open Learning
2019, 12, 2012
High School Diploma -
Baldeo Inter Vidhyalay
Danapur Patna2017, 10
Skills
- Supervision Operations Team Management Team Building Process Improvement Work Planning Work Management Sales
- Teamwork Project Management Training Strong Communication Business Development Commercial Agreements
- Channel Development Business Growth
- Ms Office 365 WPS Office Google Sheet Google Docs Google Form ERP Dashboard
Interests
EXTRA CURRICULAR ACTIVITIES
, Covid Volunteer AMAZON, Patna 2023 - 2019
AWARD & RECOGNITION
MAKE IN DIFFRENCE AWARD ( AMAZON PATD )
EXTRA MILE AWARD IN ( AMAZON PATD)
Timeline
Cluster Manager
Singh and SonsLogistics
07.2023 - Current
Area Manager
Meesho
10.2022 - 07.2023
Account Development Executive
Amazon
07.2018 - 08.2021
Team Lead
Food panda
02.2016 - 12.2016
Bachelor of Arts -
IGNOU, Open Learning
High School Diploma -
Baldeo Inter Vidhyalay
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Team Building / Company RetreatsCareer advancementCompany CultureListening Audio Book
EAT THAT FORG.
RICH DAD POOR DAD
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
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