Neeraj Jha
New Delhi
Summary
Seasoned Management Professional with 10+ years of experience across Team Leadership, Learner Financing Operations, and B2B/B2C EdTech Sales. Proven ability to lead cross-functional teams, manage end-to-end financing operations, and consistently achieve 85%+ collection efficiency. Skilled in handling partnerships with NBFCs and payment gateways (Razorpay, Plural), while driving process improvements, compliance, and financial forecasting.
Experienced in executing large-scale upskilling programs, managing both institutional (B2B) and direct (B2C) sales across India and APAC. Strong background in stakeholder management, university partnerships, MoU execution, and sales training. Technically proficient in tools like Power BI, Looker Studio, and CRM platforms. Seeking to contribute to a learner-first, innovation-driven environment like Suraasa, with a focus on leadership and scalable growth
Overview
10
10
years of professional experience
Work History
Manager - Learner Payments & Financing
Suraasa
10.2023 - Current
- Spearheading a high-performing team of 5 cross-functional associates, consistently delivering an 85%+ learner payment collection rate—driving revenue optimization and operational excellence.
- Orchestrating end-to-end collections, financing, and invoicing operations with precision, ensuring seamless learner journeys and zero operational leakage.
- Strategically managing partnerships with top-tier NBFCs (Gyandhan, Propelld, Fibe, Mahila Money, Northern Arc), enabling scalable, learner-centric financing models.
- Governing full-stack payment infrastructure through integrations with Razorpay and Plural, optimizing transaction success rate and ensuring payment gateway reliability.
- Designing and delivering advanced collection analytics dashboards and cash flow forecasts using Power BI, Google Sheets, and Looker Studio—enabling leadership to take data-backed, predictive decisions.
- Driving automation initiatives across repayment tracking, invoicing, and disbursement workflows—reducing manual intervention by 40% and enhancing process integrity.
- Collaborating cross-functionally with Sales, Finance, Product, and Compliance teams to architect robust payment solutions and resolve high-impact escalations within SLA.
- Instituting process transformation frameworks to elevate operational KPIs, reduce TATs, and improve learner NPS in the financing vertical.
- Ensuring end-to-end vendor governance, audit readiness, and regulatory compliance in alignment with internal policies and external financial regulations.
Sales Coach
Coding Ninjas
05.2022 - 08.2023
- Managed end-to-end program operations, coordinating sales campaigns for Full Stack Development and Data Analytics courses.
- Recruited, hired, and trained top talent from Chandigarh University, onboarding students into sales roles and mentoring them on technical and sales skills.
- Delivered hands-on training sessions focusing on product knowledge, sales techniques, CRM usage, and performance metrics.
- Developed tailored sales strategies to effectively position coding bootcamp programs to diverse customer segments including students, working professionals, and corporate clients.
- Collaborated with marketing and academic teams to align sales messaging with course offerings and industry demands.
- Utilized data analytics to monitor sales pipeline, identify gaps, and implement continuous improvement initiatives.
- Supported program scaling efforts by streamlining training processes and ensuring smooth candidate transitions from recruitment to active sales roles.
- Played a key role in driving enrollment growth and maintaining high student satisfaction through proactive support and engagement.
Cluster Manager
Skill Lync
04.2021 - 08.2022
- Led and managed a sales team of 10 individuals, driving B2B and B2C sales of B.Tech upskill courses to universities across India and international markets, as well as directly to students online.
- Successfully signed and managed MOUs with multiple colleges across South India, establishing strategic partnerships for integrating upskill programs into university curriculums.
- Promoted and sold advanced technical courses including:
Computational Combustion Using Python and Cantera
Introduction to Physical Modeling using Simscape
Introduction to Structural Analysis using ANSYS Workbench
Post Graduate Programs in Hybrid Electric Vehicle Design and Computational Fluid Dynamics - Engaged with university stakeholders, academic leaders, and decision-makers to customize solutions and expand Skill-Lync’s footprint in higher education institutions.
- Delivered tailored upskilling solutions to both institutional clients (universities) and individual learners, increasing course adoption and student enrollments.
- Drove cross-border sales initiatives, capturing emerging opportunities in international education markets.
- Collaborated closely with marketing and academic teams to optimize course offerings and maximize learner engagement.
- Utilized CRM and data analytics tools for pipeline management, sales forecasting, and performance reporting.
- Championed process improvements to streamline onboarding, contract negotiations, and post-sale support for B2B clients.
Senior Study Abroad Consultant
UpGrad
04.2020 - 04.2021
- Delivered expert guidance and counseling to aspiring students for international pathway programs including MBA and MSc degrees from top universities in the USA, Germany, and UK.
- Managed end-to-end student engagement lifecycle—assessing eligibility, advising on course selection, visa procedures, and application processes to maximize acceptance rates.
- Built strong relationships with students, parents, and university partners to provide personalized academic and career pathways aligned with individual goals.
- Conducted virtual and in-person counseling sessions, workshops, and webinars to educate prospective students about program benefits, scholarships, and admission requirements.
- Collaborated with admissions teams and external stakeholders to streamline documentation, application follow-ups, and post-admission support.
- Leveraged CRM and lead management tools to track inquiries, manage pipeline, and ensure timely follow-up, increasing lead-to-conversion ratio by 25%.
- Monitored global education trends and competitive landscape to provide up-to-date advice and enhance student success rates.
- Consistently achieved monthly counseling targets, contributing to overall program enrollment growth and brand reputation in the study abroad segment.
Business Development & Growth
Policybazaar Insurance Web Aggregator Private
10.2015 - 01.2020
- Drove revenue growth across India and APAC markets, managing end-to-end B2B and B2C sales cycles in the health and life insurance domain.
- Achieved ₹10 Crore+ in revenue during tenure through strategic sales execution in health insurance, consistently exceeding quarterly targets.
- Acquired and managed high-value clients including corporates, SMEs, and individual customers, delivering tailored insurance solutions with strong product-market fit.
- Conducted consultative selling to CXOs and decision-makers across industries, improving deal closure rates and boosting customer lifetime value.
- Successfully cross-sold and upsold multiple insurance lines—health, life, group, and term—resulting in a significant boost in average deal size.
- Led regional outreach and expansion efforts across India and APAC, capturing new markets and increasing brand penetration.
- Collaborated with product, underwriting, and service teams to ensure seamless policy issuance, onboarding, and post-sale support.
- Leveraged CRM tools like Salesforce/Zoho CRM for lead management, opportunity tracking, and sales forecasting—ensuring data-driven decisions.
- Conducted product demos, virtual sessions, and customer education webinars to boost awareness and conversions in new geographies.
- Consistently ranked among the Top 10 Sales Performers PAN-India, recognized for high-impact execution and client relationship management.
Education
Bachelor of Commerce - Accounting And Finance
Jaipur National University
JaipurSkills
- Team Leadership & Mentoring
- Performance Management & KPI Tracking
- Conflict Resolution & Employee Relations
- Resource Planning & Task Allocation
- Training Program Development & Delivery
- Employee Engagement & Retention Strategies
- Cross-functional Collaboration
- Effective Communication & Interpersonal Skills
- Data-Driven Performance Analysis
- Change Management & Adaptability
- Payment Processing & Financing Operations
- Vendor & Partner Relationship Management (NBFCs & Payment Gateways)
- Invoicing & Financial Reporting
- Collection Forecasting & Risk Mitigation
- Use of Analytics Tools (Power BI, Looker Studio, Google Sheets)
- Compliance & Regulatory Adherence in Payment Processes
Timeline
Manager - Learner Payments & Financing
Suraasa
10.2023 - Current
Sales Coach
Coding Ninjas
05.2022 - 08.2023
Cluster Manager
Skill Lync
04.2021 - 08.2022
Senior Study Abroad Consultant
UpGrad
04.2020 - 04.2021
Business Development & Growth
Policybazaar Insurance Web Aggregator Private
10.2015 - 01.2020
Bachelor of Commerce - Accounting And Finance
Jaipur National University
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