Sage Erp 300
DWARIKA SHARMA
Supply Chain Outbound Logistic
New Delhi,DL
Summary
Managerial assignments in Order Processing preferably in the Ecommerce Industry Experienced EDI professional who is highly organized and thorough In all phases of project development. Proven commitment to Customer service, strong analytical skills, likes taking initiative and Responsibility, and adapts to challenging business environments effectively EXECUTIVE SUMMARY Dynamic professional with a wide experience of working in Order Processing in the E commerce Industry. Deft at working on b2b portals like Amazon, Target, Walmart, Homedepot, Ebay, Best Buy, Bed Bathe, Wayfair, Cymax, Kohls, Houzz, Macy, Netshop, Overstock and other etc. Competent at obtaining and entering orders in a professional manner, identifying and flagging problems in orders and taking rectification measures. Demonstrated ability to follow-up on filled orders and address customers’ concerns. Excellent people skills with both customers and coworkers with the capability of working independently or with a group of people toward a common goal.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Order Fulfillment Analyst
Axcess Inc pte. Ltd
11.2016 - Current
- Reviewing order twice and signed every verified order and ensuring to prepare order packs suitable for shipping
- Providing assistance in receiving orders and sorted products to Quarantine
- Ensuring apt maintenance of general warehousing and its related operations
- Creating sales order using processing module from Great Plains sales order
- Preparing purchase order accurately for manufacturer within given timeline
- Analyzing and comprehending order paperwork to identify product requirements
- Preparing the manifests and labeling the boxes having clear title and description
- Verifying the completed orders to check for accuracy and correctness
- Controlling the inventory stocks and reviewing the document replenishment requisites
- Analyzing numerous marketing strategies through extensive case studies as well as developing a marketing business plan for boutique Software Company
- Maintaining and managing yearly physical inventory count at facility
- Performed order processing of USA or Canada customer through SAGE300 ERP & True Commerce Software and manually order process
- Handling b2b portals such as amazon.com, Target, Walmart, Overstock, Houzz, Kohls,
- Processing customer orders of products and services by entering orders into the computer system and ensuring that orders are filled correctly and on time
- Staying informed on all company services and products so that the customer inquiries can be answered correctly
- Inventory confirmation from warehouse and backorder processing effective timely manner
- Setting up customers with automatic orders to avoid late missing incomplete or forgotten orders
- Collecting customer information including payment options and recording the same for future reference
- Handing customer complaints and questions regarding problems with orders
- Placing calls to previous customers for placing orders recently to determine if there is something that could be done to regain their business again
- Update and provide tracking to customer within specific time period
- EDI Professional with more than 2 years of experience of segment documents (850,855, 856,856)
- 3PL Documents (940 and 945) and routing transaction
- Proficient in at True Commerce EDI Tools Integrated X12 documents into Sage300 & Pronto X1 as Well
Supply Chain Coordinator
Juneja Builder’s Pvt. Ltd
New Delhi, Delhi
03.2014 - 06.2015
- Annual or other periodic physical inventory counts, monitor and report commercial finished goods and other commercial patient support inventory at Third Party Logistics providers and commercial distribution centers
- Annual or other periodic physical inventory counts, monitor and report contract manufacturing and packaging organizations inventory levels to ensure adequate production and safety stock inventory balances
- Weekly and monthly scheduling, transportation, tracking, and receipt of raw materials, manufacturing supplies, clinical and commercial drug product, and medical devices through the domestic and global supply chain
- Daily Oracle Process Manufacturing Inventory Management and Balance Inventory Management system inventory control, materials movement, and work order processing transactions
- Warehouse & Transport Management, (SPOC to warehouse provider, single point of contact BNL and DE business, IS Interface, Process improvement, Scrap execution)
- Attend periodic supplier meetings and industry events to both represent Insmed and gain continued exposure to pharmaceutical supply chain and logistics best practices
- Contract management third parties (warehouse provider, transport providers)
- Directed product flow throughout company.
- Maintained domestic and international supplies by coordinating with international contacts to source materials and manage distribution.
Warehouse Supervisor
Superb Uniform Pvt Ltd
New Delhi, Delhi
02.2012 - 01.2014
- Revised and developed procedures to reduce risk and achieve compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Supervised shipping and receiving, distribution, and workplace safety.
- Managed merchandise inventory transactions.
- Kept detailed records of inventories and merchandise inventory transactions.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Operated warehouse material handling equipment correctly to move loads.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
High School Diploma -
Government Boys Ser Sec School
DelhiBBA - Bachelor of Commerce
Indira Gandhi National Open University
Delhi 02.2012 - 03.2015
MBA - Ecommerce
Welingkar Institute of Managment
Delhi 01.2022 - Current
Skills
Customer order fulfillment
Accomplishments
- High School from Government Boys Ser Sec School
- Welingkar Institute of Management Development & Research
- Bachelor of Commerce .; 2015
- Indira Gandhi National Open University
Additional Information
- ACCOLADES , Achieved medal and timing certificate for finishing 21km running of Delhi Half Marathon 2014. North India Body Building Champion Ship 2021. North India Classic Body Building champion Ship 2021.
Software
True Commerce
Tally Erp 9
Unicommerce
Zendesk
Sage Erp 300
Sage 300 ERP is a comprehensive multinational business management solution built on the most flexible and expandable architecture available today. Cost-effective, quick to implement, and simple to use-Sage 300 ERP provides best-in-class solutions to automate workflow throughout your organization.
Timeline
MBA - Ecommerce
Welingkar Institute of Managment
01.2022 - Current
Senior Order Fulfillment Analyst
Axcess Inc pte. Ltd
11.2016 - Current
Supply Chain Coordinator
Juneja Builder’s Pvt. Ltd
03.2014 - 06.2015
Warehouse Supervisor
Superb Uniform Pvt Ltd
02.2012 - 01.2014
BBA - Bachelor of Commerce
Indira Gandhi National Open University
02.2012 - 03.2015
High School Diploma -
Government Boys Ser Sec School
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