Summary
Overview
Work History
Education
Skills
passprt no
Timeline
Barista
Kishana Dakua

Kishana Dakua

Barista
Mumbai

Summary

Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over [5 ] years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

11
11
years of professional experience
1
1
Language

Work History

Senior Barista

Toshaa Cafe
08.2025 - Current
  • Developed special promotions and events that increased foot traffic during slow hours.
  • Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
  • Managed daily financial transactions accurately while minimizing discrepancies in revenue tracking.
  • Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
  • Assisted with inventory management to ensure adequate stock levels and minimize waste.
  • Resolved customer complaints professionally while maintaining a positive attitude, ensuring repeat business.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Collaborated closely with team members to boost productivity during peak hours.
  • Promoted sustainable practices by implementing recycling initiatives and incorporating eco-friendly products into daily operations.
  • Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Coordinated catering services for special events such as meetings, parties, or corporate functions, leading to increased brand exposure within the community.
  • Cleaned counters, machines, utensils, and seating areas daily.

Cafe Incharge

The Silk City Boba Cafe
11.2024 - 07.2025
  • Maintained high standards of responsibility in professional undertakings.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Head Barista/cafe in Charge

Bounceinc
12.2019 - 10.2024
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

Barista

Westin Mumbai Garden City / The Coffe co./ Prego&Pronto
01.2016 - 12.2018
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Team Member/Barista Trainee

Cafe java
01.2015 - 12.2015
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Bachelor of Arts -

Hinjilicut Brundban Bidya Pitha
Orissa

Skills

Touch-screen point of sale

undefined

passprt no

S6353611

Timeline

Senior Barista

Toshaa Cafe
08.2025 - Current

Cafe Incharge

The Silk City Boba Cafe
11.2024 - 07.2025

Head Barista/cafe in Charge

Bounceinc
12.2019 - 10.2024

Barista

Westin Mumbai Garden City / The Coffe co./ Prego&Pronto
01.2016 - 12.2018

Team Member/Barista Trainee

Cafe java
01.2015 - 12.2015

Bachelor of Arts -

Hinjilicut Brundban Bidya Pitha
Kishana DakuaBarista