Ayushi Chadha
Noida
Summary
- Proficient manager with over 12 years of experience in accounts payable.
- Managing a team of 10 FTE's which includes Invoice Processing, Payments, Helpdesk, Statements Reconciliation and Month-end closing.
- Have experience in working with the automation team to automate Accounts Payable Helpdesk Queries and have successfully automated Newgen tool.
- Weekly business review of invoice management, process escalations, payments, audits, risk and controls (both internal and external).
- Regular Client interactions to ensure meeting customer expectations and building healthy work relations.
- Awarded multiple times for an outstanding contribution both as an individual as well as a manager for an exceptional performance and ability to take up challenging tasks.
- Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and interpersonal skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
- Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
- Uses independent decision-making skills and sound judgment to positively impact company success.
- Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.
- Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirement.
- Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Genpact
05.2022 - Current
- Managing a team of 10 FTE's for a leading healthcare client in accounts payable starting from Invoice Processing( PO/NON-PO/ Inter-Company), payments,complex statement reconciliation, month end closing activities, helpdesk queries and escalations.
- Weekly business review of invoice management, process escalations, payments, audits, risk and controls (both internal and external).
- Regular Client interactions to ensure meeting customer expectations and building healthy work relations.
- Awarded multiple times for an outstanding contribution both as an individual as well as a manager for an exceptional performance and ability to take up challenging tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored team members to enhance professional development and accountability in workplace.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
Process Lead
Capgemini
05.2017 - 04.2022
- Lead a team of 8 people for Accounts Payable Helpdesk including Vendor Management for a leading Hotel chain across NAM, EMEA , CAD region.
- Have experience in working with the automation team to automate Accounts Payable Helpdesk Queries and have successfully automated Newgen tool.
- Preparing monthly scorecard
- Publishing dashboard
- Assisting team with the process knowledge, handling escalations.
- Auditing and maintaining the vendor file.
- Conducting refresher trainings and feedback sessions for the team to work on areas of opportunities.
Tech Support Advisor
British Telecom
08.2015 - 05.2017
Process Expert
Midland Credit Management
10.2013 - 02.2015
Process Associate
Genpact
07.2011 - 03.2013
Education
Secondary School -
Bal Bharati Public School
B Com (Hons) - Commerce
University of Delhi
Senior Secondary School - Commerce
Bal Bharati Public School
Skills
- Accounts Payable
- Organization and Time Management
- Team Management
- Communication
- Workload Management
- Stakeholder Management
- Invoice Processing
- Payments
- Reconciliation
Timeline
Assistant Manager
Genpact
05.2022 - Current
Process Lead
Capgemini
05.2017 - 04.2022
Tech Support Advisor
British Telecom
08.2015 - 05.2017
Process Expert
Midland Credit Management
10.2013 - 02.2015
Process Associate
Genpact
07.2011 - 03.2013
Secondary School -
Bal Bharati Public School
B Com (Hons) - Commerce
University of Delhi
Senior Secondary School - Commerce
Bal Bharati Public School
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