MANJUSHA JAGGI
Career Coach
New Delhi,DL
Summary
Seasoned Career Mentor and Communications Trainer with excellent ability to effectively communicate with students from diverse backgrounds across industries, integrating technology and modern approaches to maximize organizational effectiveness and client results. Strategic planner and decisive leader with aptitude for cutting through waste and bottlenecks to identify core needs and key resources. Successfully completed certification in Hypnotherapy & Behavioral Techniques along with Reiki & Healing Techniques Success career chronicle in establishing & enforcing company’s new policies & procedures to improve efficiency as much as possible Committed and dedicated professional with a proven track record of motivating the students to maximum performance Experience of using latest technology and different ways in classroom to provide excellent knowledge Designing Language Module & Lesson Plans while simulating real life examples to reinforce communication .
Overview
12
12
years of professional experience
1
1
Language
Work History
Career Coach
INSAID
Gurgaon, Haryana
09.2021 - Current
- Attended 15+ seminars and trainings to provide wide range of information to prospective job seekers.
- Administered 10+ personality assessments and career roadmap assessments.
- Kept detailed records of individual histories, scores and documents.
- Assisted 10000+ clients in building successful job search strategies.
- Worked with team to continuously improve career and placement opportunities for students.
- Counseled more than 5000+ clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Successfully devised individualized counseling approaches based on socioeconomic status and cultural background gained 100% success rate.
Senior Language Instructor
Inlingua International School of Languages
Delhi, New Delhi
08.2011 - 07.2021
- Mentored 10 Trainers to keep on task for timely completion and achieved client satisfaction with 100% efficiency.
- Delivered more than 20000+ hours of offline and virtual Communication and Personality development training.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Handled more than 10000+ personalized client calls to address customer inquiries and concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations and 100% efficiency at work.
- Created and collaborated 10 spreadsheets using Microsoft Excel for daily, weekly for a higher engagement with clients.
- Increased customer satisfaction by resolving issues and conducted 5000+ Group Discussions and 10000+ Personal Interviews.
- Developed 30+ Training modules and encouraged the impact background customers for skills enhancement.
Assistant Sales Manager
PNB MetLife India Insurance Company Ltd
Gurgaon
07.2010 - 04.2011
Trainee
KPMG
Gurgaon
08.2009 - 04.2010
Education
MA - Sociology
Jawaharlal Nehru University
B.Com - undefined
Sri Venkateshwara College (Delhi University)
Skills
Verbal and written communication
Interview techniques
Problem-solving skills
Emotional support
One-on-one counseling
Social understanding
Job search strategies
Group learning mechanics
Career mentoring
ESL- English as Second Language
Analytical and critical thinking
Employment opportunities
Student-centered learning
Individual and group counseling
Relationship building
Accomplishments
- Successfully trained & facilitated 6000+ hours of Soft Skills and Life Skills Training to Sailors Wives at NWWA, Nausena Bagh, Delhi (Navy Wives Welfare Association)
- Appreciated for facilitating environment, health and safety reviews (EHS audits) under apparel industry - covered 100 factories in NCR region Prepared & executed Training Modules across.
- Acknowledged for completing 20,000 hours of Communication and Soft Skill Training
- Administered more than 10000+ Pre Training Needs Assessments of participants to determine training needs and offered best Training Plans.
- Spearheaded online presentations, public speaking and client negotiation skill sessions along with training workshops to determine modification & addition to training content Organized Group Discussion and Debate Classes for Personality Development.
- Inspired and Carried out leadership programs for more than 50 employees of G.D Goenka through storytelling & class rapport building exercises; developed tools for enhancement of training quality Facilitated IELTS Academic & General Examination Training Batches, participated in
- Contributed in Compliance Review/Auditing (social & financial) for retail brands like Zara Performed research in Fraud & Investigation at Ernst and Young India Volunteered for Satyagraha Conference (centenary of Hind Swaraj organized at JNU Successfully addressed customers queries, shared required information
- Delivered online webinars for more than 500 clients.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
Timeline
Career Coach
INSAID
09.2021 - Current
Senior Language Instructor
Inlingua International School of Languages
08.2011 - 07.2021
Assistant Sales Manager
PNB MetLife India Insurance Company Ltd
07.2010 - 04.2011
Trainee
KPMG
08.2009 - 04.2010
MA - Sociology
Jawaharlal Nehru University
B.Com - undefined
Sri Venkateshwara College (Delhi University)