Summary
Overview
Work History
Education
Skills
Timeline
Gagandeep Kaur

Gagandeep Kaur

Customer Service
Mohali

Summary

  • Started as Analyst in Eclerx services
  • Promoted as Senior Analyst
  • Got promoted from IJP as Quality Analyst
  • Worked for special project in lead generation
  • Audited for calls, chats and lead generation

Overview

10
10
years of professional experience

Work History

Quality Auditor

Puma Sources Pvt Ltd
Mohali
03.2021 - 03.2023
  • Assisted in effective quality control strategies based on audit findings.
  • Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
  • Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.

Senior Analyst

Eclerx Services Pvt Ltd
Chandigarh
01.2013 - 08.2019
  • Chat handling, resolving customer concern over chat.
  • Also promoted as Senior Quality Analyst
  • Chat Auditing
  • Taking care of ACHT, NPS and Quality

Education

10+2 - Arts

Govt Model School Kharar, Kharar
04.2010

Skills

Customer service Associate

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Timeline

Quality Auditor - Puma Sources Pvt Ltd
03.2021 - 03.2023
Senior Analyst - Eclerx Services Pvt Ltd
01.2013 - 08.2019
Govt Model School Kharar - 10+2, Arts

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