Gagandeep Kaur
Customer Service
Mohali
Summary
- Started as Analyst in Eclerx services
- Promoted as Senior Analyst
- Got promoted from IJP as Quality Analyst
- Worked for special project in lead generation
- Audited for calls, chats and lead generation
Overview
10
10
years of professional experience
Work History
Quality Auditor
Puma Sources Pvt Ltd
Mohali
03.2021 - 03.2023
- Assisted in effective quality control strategies based on audit findings.
- Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
Senior Analyst
Eclerx Services Pvt Ltd
Chandigarh
01.2013 - 08.2019
- Chat handling, resolving customer concern over chat.
- Also promoted as Senior Quality Analyst
- Chat Auditing
- Taking care of ACHT, NPS and Quality
Education
10+2 - Arts
04.2010
Skills
Customer service Associate
Timeline
Quality Auditor - Puma Sources Pvt Ltd
03.2021 - 03.2023
Senior Analyst - Eclerx Services Pvt Ltd
01.2013 - 08.2019
Govt Model School Kharar - 10+2, Arts