Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mehtab Raza

Quality Manager
Gurgaon,Haryana

Summary

Diligent Quality Manager with [Number] years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis, and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Dedicated Quality Manager with a [Number]-year track record of providing outstanding quality standards that are followed in the development, delivery and execution of products and services. Experience leading cross-functional teams of up to [Number] members. Focused Quality Controller with [Number] years of experience conducting [Industry] testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers to achieve [Result]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Outgoing Quality Assurance Manager with [Number] years of managerial experience in [Industry]. Committed to high standards of product inspections and customer service with extensive knowledge of [Software] use. Adept at collaborative with various departments for comprehensive quality control.

Overview

18
18
years of post-secondary education
12
12
years of professional experience

Work History

Quality Manager

Maruti Suzuki India Limited
Gurgaon, Haryana
08.2009 - Current
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Increased customer satisfaction through adherence to all quality standards and customer requirements.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Evaluated quality problems and performed in Depth analysis to identify and resolve issues.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Devised specifications for processes.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Improved quality processes for increased efficiency and effectiveness.
  • Minimized costs and maximized returns resulting in $[Amount] [Timeframe] savings.
  • Developed and deployed production control plans, including creating all related work instructions and procedures.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
  • Rejected defective products and approved correct products.
  • Calibrated instruments and scales in production area and quality lab.
  • Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
  • Collected production samples regularly and performed detailed quality inspections.
  • Estimated financial requirements of new projects.
  • Prepared and collection production reports.
  • Implemented new quality assurance and customer service standards.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Implemented ISO 9000 quality systems, defining business practices, leading to certification and better business practices.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Determined quality department standards, practices and procedures.
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Established and tracked quality department goals and objectives.
  • Tracked quality issues with external customers, suppliers and internal plant operations.

Education

High School Diploma -

Saint Francis School
Ranchi
03.1990 - 03.2002

GED -

DAV Bariatu
Ranchi
06.2002 - 06.2004

Bachelor of Engineering Technology - Mechanical Engineering

Manipal Institute of Technology
Manipal
07.2005 - 06.2009

Skills

Operational improvements

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Accomplishments

Supervised team of 15 staff members.

In-Plant Quality:

I am currently leading a team of members who look after the following.

1. Critical problems reported in Plant

a) Looking after the problems which cause the suspension of dispatch of vehicles to market, 46 problems resolved in previous year through CFT approach using PDCA, FISHBONE,DOE and 4M tools

b) Have successfully resolved 47 critical problems in year 20-21 which were reported by plant inspection team through CFT approach, which includes engineering team, supplier quality team, Production team, inspection team and supply chain team.

2. Process stability and Audits

a) Have worked actively in stabilizing the process quality in Weld, Paint and Assembly shops and improved the direct pass rate from 85% to 94% through KAIZEN and PFMEA.

b) Have developed a process scoring system for process audit to identify the weak area for improvement.

c) Have established Process audit check-sheet based on past failures in market, Plant, New model development and process benchmarking.

3. Finished vehicle Quality

a) Have improved the Handling of Pre dispatch Vehicle through establishing a Post final check Quality handling procedure.

b) Have been handling Quality of finished vehicles in stockyard. 2.25 lacs vehicles were finished vehicles repaired in stockyard year 20-21 with no secondary defects in outflow to the market. Made procedure for each defect being repaired in stockyard.

c) Have resolved the issue of iron fallout being reported from our dealers, which has been the top defect of PDI since last 5 years.

Initial Quality Study:

a) Established a new system for Initial Quality Study survey by calling for MSIL models in Market from 200 customers to 1800 per month.

b) Established a System for Quality Feedback from customers through face to face interaction from 80 to 150 customers per month.

c) Based on the Quality feedbacks, developed a new module and a system for dealer sales person education who will educate the customer with perception problems to improve JD power score.

Export Quality

a) Quality stabilization of vehicles exported to Indonesia.

b) Have worked with production and dispatch team for reducing the defects in export vehicles from 70% direct pass to 90% through establishing stage wise inspection system.

New Model Quality stabilization:

a)Led the quality stabilization of 5 new global and domestic models.

b)Leading a team of 40 members for stabilizing new model quality

c) Formulated a new training module to ensure a better understanding of defects and features at the time of development, leading to improved efficiency of Post SOP inspectors.

d) Made inspection process manual defining the method of inspection of each feature of vehicle for inspecting vehicle by Quality inspectors.

e) Improved the vehicle quality of existing models by changing operator development and education process.

f) Reduced defect outflow by realigning the roles and responsibilities of all development teams across all departments involved in the process.

g)Conducted value stream mapping to define existing work output of each day, eliminated wastes and improved man-hour efficiency by 25%.

h)Reduced new model quality stabilization time by 77%, through 17 new initiatives for post SOP process.

Timeline

Quality Manager

Maruti Suzuki India Limited
08.2009 - Current

Bachelor of Engineering Technology - Mechanical Engineering

Manipal Institute of Technology
07.2005 - 06.2009

GED -

DAV Bariatu
06.2002 - 06.2004

High School Diploma -

Saint Francis School
03.1990 - 03.2002
Mehtab RazaQuality Manager