Mehtab Raza

Diligent Quality Manager with [Number] years of experience making sure products and services meet internal and external standards. Skilled in market research, project management, and statistical analysis. Organized and analytical with excellent written and verbal communication skills. Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis, and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. Dedicated Quality Manager with a [Number]-year track record of providing outstanding quality standards that are followed in the development, delivery and execution of products and services. Experience leading cross-functional teams of up to [Number] members. Focused Quality Controller with [Number] years of experience conducting [Industry] testing to facilitate quality and condition results. Possesses superior product knowledge to train and educate staff while maintaining optimal product storage and efficiency. Builds and maintains effective working relationships with internal and external customers to achieve [Result]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation, and documentation. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Outgoing Quality Assurance Manager with [Number] years of managerial experience in [Industry]. Committed to high standards of product inspections and customer service with extensive knowledge of [Software] use. Adept at collaborative with various departments for comprehensive quality control.

Supervised team of 15 staff members.

In-Plant Quality:

I am currently leading a team of members who look after the following.

1. Critical problems reported in Plant

a) Looking after the problems which cause the suspension of dispatch of vehicles to market, 46 problems resolved in previous year through CFT approach using PDCA, FISHBONE,DOE and 4M tools

b) Have successfully resolved 47 critical problems in year 20-21 which were reported by plant inspection team through CFT approach, which includes engineering team, supplier quality team, Production team, inspection team and supply chain team.

2. Process stability and Audits

a) Have worked actively in stabilizing the process quality in Weld, Paint and Assembly shops and improved the direct pass rate from 85% to 94% through KAIZEN and PFMEA.

b) Have developed a process scoring system for process audit to identify the weak area for improvement.

c) Have established Process audit check-sheet based on past failures in market, Plant, New model development and process benchmarking.

3. Finished vehicle Quality

a) Have improved the Handling of Pre dispatch Vehicle through establishing a Post final check Quality handling procedure.

b) Have been handling Quality of finished vehicles in stockyard. 2.25 lacs vehicles were finished vehicles repaired in stockyard year 20-21 with no secondary defects in outflow to the market. Made procedure for each defect being repaired in stockyard.

c) Have resolved the issue of iron fallout being reported from our dealers, which has been the top defect of PDI since last 5 years.

Initial Quality Study:

a) Established a new system for Initial Quality Study survey by calling for MSIL models in Market from 200 customers to 1800 per month.

b) Established a System for Quality Feedback from customers through face to face interaction from 80 to 150 customers per month.

c) Based on the Quality feedbacks, developed a new module and a system for dealer sales person education who will educate the customer with perception problems to improve JD power score.

Export Quality

a) Quality stabilization of vehicles exported to Indonesia.

b) Have worked with production and dispatch team for reducing the defects in export vehicles from 70% direct pass to 90% through establishing stage wise inspection system.

New Model Quality stabilization: •

a)Led the quality stabilization of 5 new global and domestic models.

b)Leading a team of 40 members for stabilizing new model quality

c) Formulated a new training module to ensure a better understanding of defects and features at the time of development, leading to improved efficiency of Post SOP inspectors.

d) Made inspection process manual defining the method of inspection of each feature of vehicle for inspecting vehicle by Quality inspectors.

e) Improved the vehicle quality of existing models by changing operator development and education process.

f) Reduced defect outflow by realigning the roles and responsibilities of all development teams across all departments involved in the process.

g)Conducted value stream mapping to define existing work output of each day, eliminated wastes and improved man-hour efficiency by 25%.

h)Reduced new model quality stabilization time by 77%, through 17 new initiatives for post SOP process.