RAHUL SHARMA

• Working with teir-1 global renowned banks & FIs in various banking domain on the development of business banking mobile application & digital solutions
• Closely working with product owner, IT business analysts, UI&UX team to understand the requirements and prepare wireframes and EPICS
• Execution on client engagements – Ensure quality delivery as per client requirements and Identify areas requiring improvement in the client's business processes to enable preparation of recommendations
• Demonstrate industry expertise (detailed understanding of the industry, trends, issues/challenges and leading practices)
• Demonstrate an application & solution-based approach to problem solving technique in AGILE environment
• Develop strong working relationships with client (process owner/functional heads) & attention to detail and mentor young interns and analysts within FSRM practice
• Plan and prioritize product feature backlog and development for the product
• Contribute to knowledge management sessions within the FSRM practice
• Identify and escalate potential business opportunities for the firm on existing client engagements
• Demonstrate the ability to effectively discharge supervisory responsibilities and Manage teams – motivate, counsel & develop junior colleagues
• Provide backlog management, iteration planning, and elaboration of the user stories
• Demonstrate ability to conceptualize & translate lessons learned on client engagements into relevant training sessions for junior colleagues and contributes to learning & development initiatives
• Gather requirements on the given EPICS, Analyze and draft mobile application feature requirements basis MOSCOW technique and write E2E user stories in JIRA
• Conducting user story refinement session with IT business analysts, iOS and android development team and get them added to sprint cycle for development & testing
• Support knowledge sharing efforts and continually improves processes so that the work team can capture and leverage knowledge

• Role works within the Client Lifecycle Design and Management (CLDM) Delivery team to support delivery of a quality service to numerous verticals of bank and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations. Deliver the future operating model for Client Lifecycle through the COLT program, focusing on the Client Lifecycle Management work stream
• Support the COLT Product Owner in the delivery of the COLT program through exploration of Business Requirements and taking a lead role across areas of the project roadmap
• Develop an understanding of all areas of the Group CLM Policy and Procedures as a foundation for creating supportive relationships with Policy and Process teams
• Leading the requirements gathering and produce analysis artifacts to drive change initiatives: operating model, process maps and business requirements
• Support the engagement of key stakeholders across client facing divisions, Legal and Compliance and Financial Crime Risk, etc.
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Within sprints, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Provide backlog management, iteration planning, and elaboration of the user stories
• Research and analyze market, the users, and the roadmap for the product, feeding this into the Product management team
• Keep abreast with Agile/Scrum best practices and new trends

• Managed end-to-end B2B risk and compliance product pre-sales presentation and DEMOs with domestic and international banks and FI’s being an AML SME

• Member of the Product Management Group (PMG) in leading life cycle management of real-time intelligent software products to enrich customer experience and enterprise financial crime management in banking domain
• Practice the art of complex enterprise software product management from conception through release till evolution
• Typically involved in analyzing the structure of the business, its processes and determining areas in which technology or alternative solutions can add value
• Evaluates the business needs, makes sense of the available information, and ensures that the project team understands all the details they require
• Collaborate with numerous stakeholders within the company to ensure that their concerns, requirements, and contribution are included in the product requirements specification document
• Planning the project scope, explaining requirements to developers and help them to make the enhancement in existing landscape to meet customer requirements
• Creating and reviewing product demonstrations, Statement of Work (SOW) and proof-of-concepts (POCs) documents and acting as a SPOC for clients
• RFP (RFI/RFX/RFQ) analysis and response for both Government, Corporate Banks
and Financial Institutions

• Driving end-to-end implementation of FICO Fraud & Compliance products for domestic and international customer involving interaction with the client, requirement analysis, solution customization, functional testing and end-user training
• Serving as part of Garage & Parallel run workshops at SBI Client premises for demonstrating Siron application tool to compliance end users; managing solution integration and design discussions with SBI Compliance partners
• Designing innovative solutions maximizing the use of standard product capabilities to meet customer objectives in collaboration with Product Development (PTO), Product Support, DB, DEVOPS team and customer
• Conducting workshops for decision requirements gathering documenting the same
• Preparing project specification documents detailing the functional requirements of the implementation
• Planning the project scope, supervising testing, ensuring on-time project deliveries and identifying and mitigating project risks
• Rendering solutions for customizations/product improvements to the Development team and supporting clients throughout project life cycle Providing comprehensive architectural support to development staff to ensure that proposed solutions were technically viable
• Architecting, designing & developing solutions while maintaining scalability, performance, availability, and quality of all platforms
• Ensuring initiatives adhered to strategic architecture principles
• Providing solution technology, architecture direction and design for co-developed solutions and documenting technical details relating to solution offerings
• Creating and delivering powerful presentations and demos that clearly communicate the uniqueness of the value proposition
• Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives.

• Spearheaded a team of 30 personnel and a team of approx. 15 Research Analyst/Sr. Research Analysts: imparted functional process training to new all team members and shared best practices at client site
• Accessed AS IS state Vs Target state and performed gap analysis. creating high level requirements, BRD, functional system specifications documents, RTM, based on the BA artifacts template

• Analyzed the Customer Identification Program, Customer EDD and Account Due Diligence processes of the Bank to effectively deliver the EDD program for FCY cross border trade transactions.
• Screened customer’s information, trade documents and knowing the customer by performing a thorough research using tools like Safe-watch and conducted EDD reviews on high-risk clients, re-risk rate client basis various transactions activities and research

• Conducted UAT testing for CRM and all new applications to process BOC and CNY payment post EDD research

• Acted as liaison between banking groups & Compliance team regarding KYC/EDD requirements; maintained close contact with all business segments for explanations of clients’ account activity, informed RM’s of any positive client matches to adverse media and worked with them on updates to client account documentation
• Interacted with the Bank’s business personnel (RM's) to assist with compliance matters and provided guidance for KYC/AML and sanctions requirements
• Acted as SME-SPOC for all process related queries, escalations, and MIS for onshore team
• Successfully imparted process training to 3 batches and completed the transition of critical insights to client’s newly opened captive unit in Bangalore
• Ensured timely escalation of alerts that could not be discounted to the next level; executed collection and analysis of identity information (‘Customer Identification Program or CIP) and verification of the documents followed by risk identification
• Rendered advisory to the team on matters which affected their ability to perform their job and provided training to ensure that there is an appropriate level of product, customer and systems development awareness to help understand the broad picture and make good decisions.

• Prioritized regular operational activities and communicated effectively with other client Data personnel, globally, sharing knowledge always and adopting best practice
• Conducted UAT testing for CRM and all new applications to process BOC and CNY payment post EDD research
• Conducted Compliance related training programs on process & regulatory related updates
• Maintained a stable operational environment and clear allocation of duties within own team, ensuring that teams meet relevant compliance needs of the organization such as data use restrictions requirements
• Set team goals, revenue projections, FTE assessment and conducted appraisals
• Transferred knowledge to the team to ensure that there is an appropriate level of product, customer, and systems development awareness to help understand the broad picture and make good decisions
• Proficient in Compliance process of Client On-boarding and Periodic Review Assessment
• Proficient in KYC/AML checks and name screening for Individuals (HNW/High Risk/PEP) & Non-Individuals. Experience in CDD/EDD implementation and in Financial Crime Compliance, Sanctions and PEP Screening

• Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Conducted regular reviews of operations and identified areas for improvement.

Claim adjudication of medical claims for United Health Group