I am an IT professional with more than 10 years of experience in Product Implementation & 8 years of relevant experience in Business Analyst, BRD, RFP &FRD Preparation, SaaS, PaaS product, Project management, Testing and post implementation L1 and L2 application and database support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Onboarding Specialist
Tech Mahindra Limited
04.2022 - Current
Implementing the P100 TIAB System across GCC, APAC and SSA region.
Hypercare Support to end user of Regions, New features demonstration, user onboarding, UAT Signoff follow-up.
TMS Module implementation and Testing.
Client demo with End user, UAT Signoff, Hyper care Support, User Manual creation, BRD, FRD preparation.
Workshop session for each and every new features.
SQL database query execution to fetch raw data from table.
Manage planning, prioritization and quality of team's daily/weekly activities to achieve successful implementation within prescribed target metrics.
Responsible for the definition and successful implementation of new product solutions to include complex, long- term, data driven/system to system projects, major enhancements and customer specific solutions that drive revenue within assigned business.
Independently manage large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase.
Analyze customer's business requirements and develop innovative and effective solutions to the challenges they face.
Understanding, analyzing and anticipating the usage behavior of the IT services and IT Products.
Collaborate closely with technical team and customer's systems and IT team in connection with data feeds, data mapping, and new system training. Provide guidance to technical leads and developers.
Conducts and facilitates effective project meetings, including issue tracking, status reports, and executive communications Ensures problems are effectively escalated and crisis management activated, as needed.
Guiding/managing the client from scope to UAT to rollout.
Working directly with business stakeholders, elicits, clarifies and translates business requirements into documentation and conceptual design/workflow resulting in actionable deliverable supporting technology and quality assurance teams.
Create customer facing technical documentation as well as internal Product training documentation and presentations.
Perform data migration and system rollout.
Execute functional tests and evaluate results to ensure accuracy and quality of complex system changes.
Provide Key User Training and support customer to ensure sign off at each milestone as per project plan.
Solution Consultant
Trapeze Group
04.2021 - 04.2022
Managed resource planning for each release and the release activities in the project and organized test management activities during the release test phase.
Managed and monitored the timely preparation of project plans and conducted overall Management of the onshore and offshore project teams.
Develops and maintains a productive working relationship with project sponsors, customers, and key systems users. Requires extensive experience in matrix and consensus management.
Coordinates resources across the disciplines: Pre Study, GAP Analysis, Applications Development and Release, Operations etc.
Develops detailed project plans, obtains and confirms commitments, and tracks completion of tasks against the plans. Projects involve (but not specific to) large organizational wide efforts.
Supports team decisions to implement changes, suggestions, improvements, and solutions.
Liaising with key stakeholders to guide them through solution design and feature development.
Building product backlogs and setting and prioritizing sprint goals.
Dy. Manager ERP
Steel Strong valve (I) Pvt. Ltd.
12.2019 - 03.2021
Company Overview: SSV Solutions has exceptional IT professionals with domain knowledge in Freight Forwarding, who are dedicated to develop in-house software products and deliver services.
Requirements gathering and documenting the services according to the business requirements.
Preparation of BRD, FRD, SRS & flow diagram as per business or functional requirement.
Analysis and Validate requirement.
Project /Change request Management.
SSV Solutions has exceptional IT professionals with domain knowledge in Freight Forwarding, who are dedicated to develop in-house software products and deliver services.
Sr. IT Executive
V-trans India Ltd.
10.2018 - 12.2019
Company Overview: V-trans has exceptional surface transport & in-house- IT professionals with domain knowledge in Road, who are dedicated to develop software products and deliver services.
Requirements gathering and documenting the services according to the business requirements.
Preparation of BRD, FRD, SRS & flow diagram as per business or functional requirement.
Analysis and Validate requirement.
Project /Change request Management.
V-trans has exceptional surface transport & in-house- IT professionals with domain knowledge in Road, who are dedicated to develop software products and deliver services.
Customer Support
Jupiter Business Systems FZC.
11.2016 - 09.2018
Company Overview: JBM has exceptional IT professionals with domain knowledge in Logistics, WMS & Shipping, who are dedicated to develop software products and deliver services.
Involved in Pre- Study, Gap Analysis, Requirement gathering, BRD and SDD document creation and test data and deploy application.
JBM has exceptional IT professionals with domain knowledge in Logistics, WMS & Shipping, who are dedicated to develop software products and deliver services.
ERP Implementer
Tristar International.
06.2013 - 10.2016
Company Overview: Tristar has exceptional domain knowledge in Logistics, WMS & Shipping, who are dedicated to develop software products and deliver services.
Involved in Pre- Study, Gap Analysis, Requirement gathering, BRD and SDD document creation and test data and deploy application.
Tristar has exceptional domain knowledge in Logistics, WMS & Shipping, who are dedicated to develop software products and deliver services.
10 Years of commendable success in IT industry and logistics Domain (NVOCC, WMS, MS Dynamics 365 CRM, Liner Agency, Transport(TMS), Public Transport & Freight Forwarding (AIR, RAIL and SEA)
Implementing the P100 TIAB System across GCC, APAC and SSA region
Hypercare Support to end user of Regions, New features demonstration, user onboarding, UAT Signoff follow-up
TMS Module implementation and Testing
8 Years+ Experience in AIR, SEA, Rail and Road transport domain as Implementer and Business Analyst
Client demo with End user, UAT Signoff, Hyper care Support, User Manual creation, BRD, FRD preparation
Workshop session for each and every new features
SQL database query execution to fetch raw data from table
Manage planning, prioritization and quality of team's daily/weekly activities to achieve successful implementation within prescribed target metrics
Responsible for the definition and successful implementation of new product solutions to include complex, long-term, data driven/system to system projects, major enhancements and customer specific solutions that drive revenue within assigned business
Independently manage large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase
Analyze customer's business requirements and develop innovative and effective solutions to the challenges they face
Understanding, analyzing and anticipating the usage behavior of the IT services and IT Products
Collaborate closely with technical team and customer's systems and IT team in connection with data feeds, data mapping, and new system training. Provide guidance to technical leads and developers
Conducts and facilitates effective project meetings, including issue tracking, status reports, and executive communications Ensures problems are effectively escalated and crisis management activated, as needed
Guiding/managing the client from scope to UAT to rollout
Working directly with business stakeholders, elicits, clarifies and translates business requirements into documentation and conceptual design/workflow resulting in actionable deliverable supporting technology and quality assurance teams
Create customer facing technical documentation as well as internal Product training documentation and presentations
Perform data migration and system rollout
Execute functional tests and evaluate results to ensure accuracy and quality of complex system changes
Provide Key User Training and support customer to ensure sign off at each milestone as per project plan
Current Responsibilities
Implementation of P100 TIAB Systems and leading GCC, APAC and SSA regions
Requirements gathering and documenting the services according to the business requirements
Client demo, UAT Signoff, Hyper care Support, User Manual creation, BRD, FRD preparation
SQL database query execution to fetch raw data from table
Preparation of BRD, FRD, SRS & flow diagram as per business or functional requirement
Analysis and Validate requirement
Project management/Change request Management
Risk Analysis and Management, Project Cost, Resource Planning and Management
Project Life cycle and coordination
Analyze customer's business requirements and develop innovative and effective solutions to the challenges they face
Team training Monitoring and evaluation
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief., Mumbai, India, 2024-11-18