Majid Shaikh
Front Office & Guest Services
Doha
Summary
Experienced and enthusiastic Hospitality professional with a passion for delivering exceptional guest experiences and supporting teams to achieve their best. Skilled in managing hotel operations, maximizing occupancy, and building positive relationships with guests and colleagues.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Office Supervisor
Banyan Tree Doha
06.2024 - Current
- Spearhead daily front office operations for a luxury property, ensuring a seamless and personalized guest experience in alignment with Banyan Tree’s renowned hospitality standards.
- Supervise and mentor a diverse front office team, fostering a high-performance culture that prioritizes guest satisfaction and efficiency.
- Proactively handle VIP arrivals, coordinating with guest relations and housekeeping to exceed expectations and maintain the hotel’s reputation for exclusivity.
- Utilize OPERA PMS to optimize room assignments, manage overbookings, and enhance revenue strategies through strategic upselling and inventory control.
- Manage all Accor loyalty-related operations, including crediting loyalty points for eligible guests and handling retro claims, ensuring timely resolution and guest satisfaction.
- Act as the primary point of contact for all Accor-related guest inquiries, providing accurate information and assistance regarding membership benefits and program policies.
- Collaborate with sales and reservations teams to maximize occupancy and ensuring peak performance during high-demand periods.
- Resolve guest concerns with a proactive, problem-solving approach, achieving higher satisfaction scores and repeat guest loyalty.
- Support operational excellence by implementing best practices in front desk workflow, cash handling, and interdepartmental communication.
- Play a key role in special events and high-profile guest stays, ensuring flawless coordination across departments for a luxury hospitality experience.
Front Office Supervisor
Grand Regency Doha by Wyndham
09.2022 - 05.2024
- Assisted the Front Office Manager in managing the Front of House team and delivered a friendly and responsive service to guests resulting in a 20% increase in positive guest reviews
- Meeting and attending guest in 246 room hotel using OPERA Property Management System
- Supported day-to-day Front Office operations, leading and inspiring receptionists to create a memorable stay experience for guests
- Provided leadership and guidance to the Front Office team to ensure the highest level of service
- Coordinated with other departments to ensure a seamless guest experience
- Worked closely with sales teams to set selling strategies and ensure maximum occupancy, resulting in an increase in revenue
- Managed overbooking levels and worked with the team to ensure a full and happy house
- Successfully handled the hotel’s involvement in the 2022 FIFA World Cup by attending and catering to media and sports personalities checked in
Front Office Executive
JW Marriot Mumbai Sahar
06.2019 - 07.2022
- Orchestrated front office operations including guest services, managing bookings, and liaising with other departments
- Greet and register guests in a 587-room hotel using OPERA Property Management System, memorizing faces and names to ensure personalized service throughout guest stays
- Supplied guests with directions, travel information, and other information such as available services and points of interest
- Balance daily in cash at the end of shift and create reports to ensure accurate accounting of all transactions
- Tallying executive shift reports to maintain ISRA compliance
- Meeting DIR Guests upon departure and creating ideas in changing their stay experience
- Monitor and report customer complaints to the appropriate departments and offer resolutions
- Assists in Pre-registration and blocking of rooms for reservations
- Assure that staff maintain a professional image & appearance all the time
Education
BA Hon. - Hotel Management
University of Huddersfield
Skills
OPERA (PMS)
Major Events
- FIFA World Cup 2022
- Indian Premiere League (IPL)
- COVID Bio-Bubble
Timeline
Front Office Supervisor
Banyan Tree Doha
06.2024 - Current
Front Office Supervisor
Grand Regency Doha by Wyndham
09.2022 - 05.2024
Front Office Executive
JW Marriot Mumbai Sahar
06.2019 - 07.2022
BA Hon. - Hotel Management
University of Huddersfield
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