Majid Shaikh
Front Office & Guest Services
Doha
Summary
Experienced and enthusiastic Hospitality professional with a passion for delivering exceptional guest experiences and supporting teams to achieve their best. Skilled in managing hotel operations, maximizing occupancy, and building positive relationships with guests and colleagues.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Front Office Supervisor
Banyan Tree Doha
Doha, Qatar
06.2024 - Current
- Spearhead daily front office operations for a luxury property, ensuring a seamless and personalized guest experience in alignment with Banyan Tree’s renowned hospitality standards.
- Supervise and mentor a diverse front office team, fostering a high-performance culture that prioritizes guest satisfaction and efficiency.
- Proactively handle VIP arrivals, coordinating with guest relations and housekeeping to exceed expectations and maintain the hotel’s reputation for exclusivity.
- Utilize OPERA PMS to optimize room assignments, manage overbookings, and enhance revenue strategies through strategic upselling and inventory control.
- Manage all Accor loyalty-related operations, including crediting loyalty points for eligible guests and handling retro claims, ensuring timely resolution and guest satisfaction.
- Act as the primary point of contact for all Accor-related guest inquiries, providing accurate information and assistance regarding membership benefits and program policies.
- Collaborate with sales and reservations teams to maximize occupancy and ensuring peak performance during high-demand periods.
- Resolve guest concerns with a proactive, problem-solving approach, achieving higher satisfaction scores and repeat guest loyalty.
- Support operational excellence by implementing best practices in front desk workflow, cash handling, and interdepartmental communication.
- Play a key role in special events and high-profile guest stays, ensuring flawless coordination across departments for a luxury hospitality experience.
Front Office Supervisor
Grand Regency Doha by Wyndham
Doha
09.2022 - 05.2024
- Assisted the Front Office Manager in managing the Front of House team and delivered a friendly and responsive service to guests resulting in a 20% increase in positive guest reviews
- Meeting and attending guest in 246 room hotel using OPERA Property Management System
- Supported day-to-day Front Office operations, leading and inspiring receptionists to create a memorable stay experience for guests
- Provided leadership and guidance to the Front Office team to ensure the highest level of service
- Coordinated with other departments to ensure a seamless guest experience
- Worked closely with sales teams to set selling strategies and ensure maximum occupancy, resulting in an increase in revenue
- Managed overbooking levels and worked with the team to ensure a full and happy house
- Successfully handled the hotel’s involvement in the 2022 FIFA World Cup by attending and catering to media and sports personalities checked in
Front Office Executive
JW Marriot Mumbai Sahar
Mumbai
06.2019 - 07.2022
- Orchestrated front office operations including guest services, managing bookings, and liaising with other departments
- Greet and register guests in a 587-room hotel using OPERA Property Management System, memorizing faces and names to ensure personalized service throughout guest stays
- Supplied guests with directions, travel information, and other information such as available services and points of interest
- Balance daily in cash at the end of shift and create reports to ensure accurate accounting of all transactions
- Tallying executive shift reports to maintain ISRA compliance
- Meeting DIR Guests upon departure and creating ideas in changing their stay experience
- Monitor and report customer complaints to the appropriate departments and offer resolutions
- Assists in Pre-registration and blocking of rooms for reservations
- Assure that staff maintain a professional image & appearance all the time
Education
BA Hon. - Hotel Management
University of Huddersfield
Skills
OPERA (PMS)
FOH operations
Customer Service
Microsoft Office Suite
Issue handling
Staff training and development
Major Events
- FIFA World Cup 2022
- Indian Premiere League (IPL)
- COVID Bio-Bubble
Timeline
Front Office Supervisor
Banyan Tree Doha
06.2024 - Current
Front Office Supervisor
Grand Regency Doha by Wyndham
09.2022 - 05.2024
Front Office Executive
JW Marriot Mumbai Sahar
06.2019 - 07.2022
BA Hon. - Hotel Management
University of Huddersfield