Aditya Parab

1. Working on Physical asset verification and asset audit with documentation and signoff.

2. Assist in inventory management, procurement and shipment activities.

3. Ensure audit compliance for the IT assets

4. Support others in team in day-to-day challenges in activities.

8. Manage asset reconciliation and asset disposal agreements.

9. Asset clearance and F&F process for user who is resigning the organization with documentation.

10. New asset procurement from purchase order to distribution of assets state wise as per requirement.

11. Working on MIS.

12. Setting up the new processes as per ITIL.

13. Handling 150000 End user and infra-IT assets PAN India.

14. IMACD process.

15. Asset Allocation process.

16. Changing the ownership of assets from 1 user to other.

17. Maintaining stock status of all Infra and end user assets.

18. Updation of stock on daily basis.

19. Maintaining asset register from asset procurement to asset disposal.

20. Working on IMACD tickets.

21. Handling and resolving escalations from the user and customer end.

22. Working on various reports for Asset stock, Asset certification pendency, State wise asset allocation and distribution as per requirement, Open call report etc.

23. Having knowledge of asset staging and configuration,

24. Coordination with states SPOC person for various queries and escalations.

25. Provides leadership and supervision to the 10 members of the IT Service Desk and Asset team, ensuring that appropriate skilled resources are in place to meet required service levels.

26. Training and induction for new joiners.

27. Keeping track of lost/theft case assets till write-off and recovery from user.

28. Making depreciation document/amount for desktops and laptop as per company norms.

29. Handling staging team of 4 people (Asset configuration, Tagging & disposal team).

30. Asset status updation in company portal as per on ground changes.

31. Worked with team for HPAM asset management tool testing.

32. Ensures that systems, processes and methodologies are maintained, followed to ensure effective monitoring, control and support of service delivery.

33. Identifies opportunities to simplify IT Service Desk operations through continuous improvement initiatives.

34. Provide occasional out of hours support.

35. Performs any other duties as may be required from time to time.

Promoted ITIL-based policies and procedures that addressed incident, problem and change management.

1. Configuration of systems.

2. System audit and inventory.

3. Tagging the systems and updating details in excel.

4. Syrapsis cleanup and updation.

5. Asset disposal process.

6. Troubleshooting technical issues

7. Maintaining and upgrading existing systems as required

8. Designing new computer systems and frameworks.

9. Manage day-to-day computer and technical operations and staff functions for 4 branch locations

10. Created and implemented strategic implementation plan and upgrade paths for the migration of legacy core systems.