S.Shaik Mubarak

10 Years of industry experience in the area of Customer Support. Conducting daily shift briefings and Team meetings to regularize the team’s performance. Maintained Daily Attendance Report along with the Week OFF’s & leaves and updating weekly roster based on the shift timings. Conducted Monthly Reports for my team which makes them understand where they are standing as far as performance is concerned and the areas of improvement. Maintaining TAT since my current process demands it and have maintained daily, weekly & monthly TAT reports based on the requirements. As an Adhoc Activity have sent daily wrap-up to my Reporting Manager on what was done for the day including the short summary of the monthly reports. New Process like GMB(Google My Business) was introduced earlier in Jan’24 and have understood this process and help the team members to work on it. Expertise in Understanding and Analyzing Customer Requirements, Tracking changes and maintenance of the team Requirements. Handling Escalation mails and never been shy to take Escalation calls too. Always Flexible to work on extended shift timings supporting the team when needed. Handling daily reports including the Daily Dialer Report along with the consolidated monthly Report for the same. Floor Support is a vital cog for a Team Lead I have always been keen to help the Team members when needed process and product wise thereby improving my skill and theirs too. Knowledge sharing is vital for a Team Lead hence have always been Open to suggestions and new ideas when pitched. Good experience in Target Based and deadline orientation. Have knowledge in CRM level since its used in my current Organization for the process implementation. Excellent communication skills, Interpersonal skills, decision making skills, Quick learner, adaptable and problem solver. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

• 10 Years of industry experience in the area of Customer Support.
• Conducting daily shift briefings and Team meetings to regularize the team’s performance.
• Maintained Daily Attendance Report along with the Week OFF’s & leaves and updating weekly roster based on the shift timings.
• Conducted Monthly Reports for my team which makes them understand where they are standing as far as performance is concerned and the areas of improvement.
• Maintaining TAT since my current process demands it and have maintained daily, weekly & monthly TAT reports based on the requirements.
• As an Adhoc Activity have sent daily wrap-up to my Reporting Manager on what was done for the day including the short summary of the monthly reports.
• New Process like GMB(Google My Business) was introduced earlier in Jan’24 and have understood this process and help the team members to work on it.
• Expertise in Understanding and Analyzing Customer Requirements, Tracking changes and maintenance of the team Requirements.
• Handling Escalation mails and never been shy to take Escalation calls too.
• Always Flexible to work on extended shift timings supporting the team when needed.
• Handling daily reports including the Daily Dialer Report along with the consolidated monthly Report for the same.
• Floor Support is a vital cog for a Team Lead I have always been keen to help the Team members when needed process and product wise thereby improving my skill and theirs too.
• Knowledge sharing is vital for a Team Lead hence have always been Open to suggestions and new ideas when pitched.
• Good experience in Target Based and deadline orientation.
• Have knowledge in CRM level since its used in my current Organization for the process implementation.
• Excellent communication skills, Interpersonal skills, decision making skills, Quick learner, adaptable and problem solver. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills.
• Effectively mediates customer disputes and collects payment in timely manner.

• Father's Name: S.Shaik Sathar (LATE)
• Mother's Name: S. Balkees
• Date of Birth: 06/19/93
• Nationality: Indian