Ravi Narain

• Working with Technology Sales from almost 21 Years both Telecom and Fin-tech
• Very well experienced in developing markets in emerging countries
• Currently into senior management role having full understanding of customer service operations, call center operations, customer verification, collections and churn management
• Have been working in these roles from last 21 years in with telecom & Technology co
• Currently into senior management role and fully aware and capable of formulating business strategies and managing business operations for company
• Handled SME / HNI Clients for Telecom, Banks, PSB and Govt Related Projects
• Fully aware of all telecom related VAS and other digital products
• Spent 5 years selling and marketing such solutions to telecoms across Africa ME, South East Asia trending products like Videos games and Apps
• Executed product designing, pricing, content sourcing and product implementation to launch E2E.
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize sales process.
• Streamlined sales processes, resulting in enhanced efficiency and increased productivity
• Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization
• Developed strong client relationships for improved customer satisfaction and repeat business
• Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize sales process

• Successfully executed strategic initiatives to achieve revenue and net additions targets, effectively managing all aspects of business verticals and driving growth within Rembrandt Global Solutions Limited
• Implemented revenue monetization and assurance strategies for mobile products and services, resulting in increased market share and gross revenue targets
• Led planning and launch of projects in various geographies, conducting user acceptance testing and implementing feature improvements as necessary
• Developed and maintained strong relationships with telecom operators, driving marketing and sales efforts and ensuring customer satisfaction and retention
• Gathered client requirements, provided product consultation, and managed pricing and documentation processes to educate clients about product pipelines and timelines
• Successfully closed agreements, launched products, and monetized revenue, maintaining strong relationships with senior and CXO-level stakeholders
• Executed digital marketing strategies to enhance brand salience and drive customer engagement
• Ensured consistency and clarity in all business communications, avoiding jargon and industry-specific terms
• Proofread all official documentation and materials to ensure accuracy, professionalism, and error-free presentation.
• Established strong relationships with key industry players for business growth and expansion.
• Managed budgets, financial planning, and forecasting to optimize profitability for country operations.
• Negotiated with service providers and vendors to improve margins, saving $1.2 M annually
• Established strong relationships with key industry players for business growth and expansion
• Analyzed market trends and competitor activities to inform strategic decision making

Product development to suit local markets in Africa, designing commission structure for both agents, users and for us as a company

• Integrating Bit-Minutes to Banks, Mobile Money Operators, Payment Gateway, Online Retailers, PTSP and MFB etc
• Growing and Grooming New Fintech (BitMinutes) in market space, creating community Bankers through agent banking
• Offering International Remittances, Global Airtime-top-ups, Micro-financing Empowering people with Jobs through BitMinutes with referral Incentives/weekly commissions
• Build and managed strategic relationship between BitMinutes and corresponding partners whilst increasing revenue
• Designed complete go-to-market plan for BitMinutes Nigeria from inception to completion
• Constantly driving prospecting factors to drive agents and customer adoption of platform and continuous usage, solving agent complains, agents and customer's satisfaction
• Research, competition and consumer behavior and interacting with sales team and for proper business development.
• Set and monitored annual budgets for departments and entire business.
• Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.
• Set and monitored annual budgets for departments and entire business

• Successfully executed strategic initiatives to achieve revenue and net additions targets, effectively managing all aspects of business verticals and driving growth within Rembrandt Global Solutions Limited
• Implemented revenue monetization and assurance strategies for mobile products and services, resulting in increased market share and gross revenue targets
• Led planning and launch of projects in various geographies, conducting user acceptance testing and implementing feature improvements as necessary
• Developed and maintained strong relationships with telecom operators, driving marketing and sales efforts and ensuring customer satisfaction and retention
• Gathered client requirements, provided product consultation, and managed pricing and documentation processes to educate clients about product pipelines and timelines
• Successfully closed agreements, launched products, and monetized revenue, maintaining strong relationships with senior and CXO-level stakeholders
• Executed digital marketing strategies to enhance brand salience and drive customer engagement
• Ensured consistency and clarity in all business communications, avoiding jargon and industry-specific terms
• Proofread all official documentation and materials to ensure accuracy, professionalism, and error-free presentation.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Led cross-functional teams to successfully complete complex projects on time and within budget.
• Enhanced customer satisfaction through implementing targeted improvements in product quality and service delivery.
• Conducted thorough competitor analysis which informed strategic planning efforts aimed at capturing additional market share.
• Boosted sales performance by 20% in one year with strong leadership and coaching of sales team.
• Streamlined communication between departments for better business efficiency and collaboration.

• Led team of over 20 Account Managers across 21 geographies, effectively coordinating their efforts to achieve sales targets and deliver exceptional client service
• Collaborated with product design and development teams to align product offerings with market requirements, resulting in increased customer satisfaction and market penetration
• Generated sales for portfolio of accounts, consistently meeting and exceeding company sales targets
• Identified new sales opportunities within existing accounts, leveraging cross-selling and up-selling strategies to maximize revenue
• Managed content management and strategic partnership alliances with other media houses and classified services, expanding company's reach and market presence
• Successfully resolved conflicts with clients, fostering strong relationships and promoting additional product promotions
• Coordinated and collaborated with sales team and other departments to ensure seamless account management and customer satisfaction
• Effectively managed third-party supplier and partner relationships, driving innovation and delivering technical services and solutions that added value to company's operations.
• Managed and motivated employees to be productive and engaged in work.

• Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
• Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within company.
• Oversaw development of compelling sales presentations that effectively communicated value proposition to potential clients, leading to increased conversions.
• Drove customer acquisition efforts by leveraging extensive industry network and employing effective cold-calling techniques.

• Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
• Streamlined operations to maximize business efficiency and profits.
• Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
• Strengthened stakeholder relationships with regular communication, resulting in improved alignment on strategic initiatives.