Maitree Sharma
Bengaluru
Summary
Experienced with system testing, ensuring software meets stringent standards. Utilizes automated and manual testing techniques to identify and address defects promptly. Track record of improving software performance through thorough and precise testing efforts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Tester
National Transport Authority
01.2024 - 09.2025
- Designed and executed 500+ test cases and scripts for system validation across web and mobile platforms, improving overall test coverage by 30%
- Conducted User Acceptance (UAT), integration, and regression testing, ensuring 100% alignment with business requirements
- Maintaining process documentation, scripts, and templates to support ongoing quality initiatives
- Logged, tracked, and resolved 200+ defects using JIRA, collaborating with the BA and developers to reduce bug turnaround time by 25%
- Created and maintained test suites, queries, and dashboards in Azure DevOps, enhancing visibility of QA metrics across teams
- Participated in Agile sprint testing and supported CI/CD pipeline validations, ensuring faster and smoother releases
- Performed data validation and cleansing across multiple modules, improving data accuracy by 15%
- Supported system go-lives through smoke testing and post-deployment verification, achieving a 98% defect-free release rate
- Collaborated with stakeholders to define acceptance criteria and testing strategies, resulting in a 20% improvement in UAT approval timelines
Social Media Manager
KCROASTERS
02.2020 - 09.2023
- Develop and execute a fully integrated social marketing strategy, maintaining its market leadership position and delivering on key business objectives across customer satisfaction, lead generation and reduced cost to serve.
- Planning and implementing a clear innovative customer led social media strategy, supporting the migration of customers to online services and communications.
- Champion customer-first thinking across KCROASTERS' using consumer insights and analytics to influence and shape the development of digital services.
- Led the digital upskilling of the wider marketing team to ensure the optimum level of digital capability for a F&B brand
- Creating social media calendars on a weekly basis across social media platforms like Instagram
- Trailbrazed a swift 20% increase in targeted website traffic through creative, high-converting inbound and outbound content
- Achieved a record of 65000+ users per post milestone on Instagram by creating 100+ content pieces on Instagram
- Chartered and authored 800+ Instagram stories; with a 45% sales growth through Social Media Marketing
- Managed third party content providers - content strategy and publishing
Social Media Assistant
Eurokids
01.2020 - 01.2021
- Responsible for the implementation and daily management of all social media channels
- Creatively and proactively assisted customers through multiple contact channels: Facebook, Instagram, Twitter etc.
- Tracked key performance metrics like content likes, shares through social media insights
- Conducted ongoing review and optimization of all pages to optimize organic value
- Created an effective content strategy to attract and engage customers in the early stages of customer journey
Insights Intern
Sony Pictures Network
06.2019 - 09.2019
- Meta-tagged content for 10+ shows broadcasted on the channel
- Conceptualized and proofread over 6 TV show scripts with the production team
- Initiated performance research and interviewed 50+ viewers to recommend key actionable
Education
MSc - Digital Marketing
University of Galway
Ireland01.2023
Bachelor of Mass Media - undefined
Mumbai University
India01.2019
Skills
- Jira
- Azure DevOps
- Google Analytics
- Google Ads
- TikTok
- SEMRush
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
Certification
- Using Tableau to discover powerful business insights
- Excel Essential Training
- Email Marketing - HubSpot
- Google Analytics for Beginners
- Google Data Studio
Timeline
Systems Tester
National Transport Authority
01.2024 - 09.2025
Social Media Manager
KCROASTERS
02.2020 - 09.2023
Social Media Assistant
Eurokids
01.2020 - 01.2021
Insights Intern
Sony Pictures Network
06.2019 - 09.2019
Bachelor of Mass Media - undefined
Mumbai University
MSc - Digital Marketing
University of Galway