NEHA SHARMA
EA To CEO And Operations Manager
Gurgaon,Haryana
Summary
Experienced F&A professional with over 17+ years of experience in Finance, Travel & Recruitment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
- Operations Management: Introduced / implemented a payment procedure to define cut off dates for processing of invoices and authorization of payments, thus reducing escalations and disputes.
- Root Cause Analysis: Effectively investigated reasons for the inflow of queries from the suppliers and hotels regarding payment and presented the data to the management.
- Manual Operations: Updated the correct information of the suppliers and hotels on JDE & AS400 to avoid delay in payments and sending out correct information to the hotels and suppliers directly from the system.
- Supplier Payment Management: Maintenance of suppliers and hotels accounts on the system under SOX compliance.
- Team Management: Provided inspirational guidance to my team.
- Conducted quarterly appraisals for FTE’s.
- Managed Productivity and accuracy base lining for the process & trained new employees.
- Training: Imparted coaching to two batches that consist of 10 New Employees.
- Others: Managed SOP for all the system related queries for all A/P processes in GTA.
- Updated validation for any system enhancement on a weekly basis.
- Reporting –.
Executive Assistant to CEO & Office Manager
Value Consultants Pvt Ltd
04.2018 - Current
- Search Value is a fast-growing Human Capital company specializing in critical and top management hiring and consulting in the Diversity & Inclusion space.
- As an office manager I am responsible for ensuring the smooth and efficient running of Offices through efficient and effective co-ordination, research, liaison, planning and preparation.
- Job Responsibilities: - As an office manager I am responsible for ensuring the smooth and efficient running of Offices through efficient and effective co-ordination, research, liaison, planning and preparation.
- Coordination of administration & HR activities between multiple office &meetings of clients / staffs.
- Administrative assistance to Partners & Execution team like managing calendars; fixing meetings, making travel & hotel arrangements etc.
- Event coordination-Logistical support for all meetings, conferences, Quarterly and Annual Offsites.
- Vendor Management & Development, Invoice processing.
- Support procurement process-such as obtaining vendor quotes, vendor evaluation on pricing and quality, take approval from the management to further process the PO.
- Responsible for purchase of commodities.
- Support the search team with data/report management, CCRs or any other activities.
- Clients invoicing and tracking payment collections.
- Support HR Activities like creating / maintaining employee files, executing engagement calendar, on-boarding of new hires etc.
- Event Management in office and off sites including logistics.
- Monitoring & controlling cost for all activities / offices.
- Attendance and leave record management.
- Maintaining contact list - updating employee's number / address / birthdays.
- Responsible for maintenance of daily office operations and maintenance.
- Organizing and supervising the administrative activities that facilitate the smooth running of the office.
- Upkeep of the office space in terms of cleanliness, hygiene and ordering of supplies for office / cafeteria etc.
- Maintaining stocks of materials for stationery to beverages as required & controlling the office supplies budget accordingly.
- Accountable for the maintenance of office equipment, fixed assets, complains stock& ensure that all equipments are under warranty.
- Managing renewal payments.
- In-charge of printing office stationery.
- IT support& Asset management.
- Record Management-Lease deed/ Agreements with other vendors/Assets/Head Counts.
- Responds appropriately to emergencies or urgent issues as they arise.
Operations Manager
American Express
Gurgaon, Haryana
03.2010 - 12.2016
- Working with AESCI Central Command Core Team (Accounting tool of, ).
- Responsible to rectify error messages and invoice corrections for all Cayenne Markets.
- Analyze and clear Accounts Receivables and Accounts Payables for Transactions.
- Explore the area of opportunities by analyzing the root cause of errors and update the FO operations/ Markets with solutions.
- Regular communication with stakeholders to identify gaps and recover them.
- Provide floor support and solve consultant’s queries with consultation of liaison team and send updates email to team received from Liaison team & airlines.
- Handling team under high volumes and assigns work accordingly.
- Prepare Daily, monthly and weekly reports, Dashboards and share with Leadership team and stakeholders.
- Attend process related calls and prepare MOM.
- Successfully migrated Sub Processes of ANZ.
Team Leader
OSC Exports Services Private Limited
03.2008 - 11.2009
- Clifford Chance) Clifford Chance is one of the world's leading law firms helping clients achieve their goals by combining the highest global standards with local expertise.
- OSC specializes in providing IT-enabled services to Clifford Chance - supports management and administration processes via the Global Shared Service Centre (GSSC), which is based in Gurgaon, Handling the Payments and Supplier Set Up Team for US,Asia and Rest of Europe Reigon Key Roles & Responsibilities:.
- Creating New Supplier in Oracle.
- Handling weekly and monthly payments.
- Updating Details of Existing Supplier in Oracle.
- Supplier Reconciliation For Dubai.
- GL Reconciliation.
- Supplier Audit by running reports on Duplicate supplier.
- Removing inactive suppliers from system.
- Solving customer queries over the phone as well as email.
- Co-ordinate with Local offices for payment related queries.
- Providing resolution to various Customer Queries on time through E-mail and calls as per the requirement.
- Taking care of Internal Invoice audit of the team.
- Key Achievements at OSC.
- Awarded for Voice of Customer in Oct 08.
- Lead the migration project of Poland suppliers successfully.
Quality Analyst-Accounts Payable
SERCO – Erstwhile INTELENET GLOBAL SERVICES
Gurgaon, Haryana
02.2004 - 02.2008
- Working in a web based process as a Quality Analyst for one of the UK’s leading Travel Company in the Accounts Validation Department.
- The core area of my work involves working with data and analyzing them using Excel and PowerPoint.
- Responsible for picking the quality samples and auditing them.
- Preparation of Weekly and Monthly Management Business Review presentation.
- Weekly feedbacks to the team members on their quality.
- Manage SOP for all the system related queries for all A/P processes in GTA.
- Updated validation for any system enhancement on a weekly basis.
- Defining parameters and standard format for quality checks.
- Preparing training modules for process awareness.
- Working on the Global Distribution System - Galileo.
- Providing Reservation & Ticketing Support to Far East & Australia Client.
- Reducing financial impact to Travelport/GTA by quality checking the PNR for fare levels and fare related rules and conditions.
- Minimizing Agency Debit Memos by analyzing the reports and claims made by the airline.
- Providing competitive and lower logical airfare quotations in accordance with company policy.
- Issuing International Air tickets.
- Airline fare calculation and fare construction and Airline rules interpretation.
- Mentoring New hires.
- Making sure that they are trained on handling Incoming Business Travelers query via Email.
- Reporting and preparing Dashboards
Process Associate
GENPACT
Gurgaon, Haryana
11.2002 - 02.2004
- Providing mortgage insurance to the lenders.
- Type of policies requiring mortgage insurance over the loan amount.
- Doing Quality checks for one of the channel.
- Leading Business Contingency Plan (BCP) Team for system testing at remote side & preparing report.
- Performing Total Cycle Time analysis (Y3 analysis) & sending Y3 report on the weekly basis.
- Preparing Exception Analysis reports on the monthly basis.
- Performing High Touch Time analysis.
- Prepared modules on Presentation Skills & new hire training program, for core channels of the process Key Achievements at GECIS.
- Among the top 5 processor in through out the year.
- Lead the project on Lean (Six Sigma).
- Undergone the training of Team Leading Essentials and Self Excellence.
- R & R for the highest productivity.
- Academics.
Education
B.Com - Busincess Studies, Economics, Accounts
Bharti College-Delhi University
Delhi 06.1996 - 05.1999
Commerce - Accounts, Maths, B.Studies, Economics, English
C.B.S.E.
Sr. Seconday 04.1994 - 05.1996
High School Diploma -
C.B.S.E
Secondary 04.1993 - 04.1994
Skills
General ledger management
Accounts Payable
Invoicing and billing
Financial administration
Training and mentoring
Quality control
Accounts payable expertise
Vendor relationship management
Timeline
Executive Assistant to CEO & Office Manager
Value Consultants Pvt Ltd
04.2018 - Current
Operations Manager
American Express
03.2010 - 12.2016
Team Leader
OSC Exports Services Private Limited
03.2008 - 11.2009
Quality Analyst-Accounts Payable
SERCO – Erstwhile INTELENET GLOBAL SERVICES
02.2004 - 02.2008
Process Associate
GENPACT
11.2002 - 02.2004
B.Com - Busincess Studies, Economics, Accounts
Bharti College-Delhi University
06.1996 - 05.1999
Commerce - Accounts, Maths, B.Studies, Economics, English
C.B.S.E.
04.1994 - 05.1996
High School Diploma -
C.B.S.E
04.1993 - 04.1994