Kushal Adhikari
Mechanical Engineer
Summary
Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Quality Assurance Manager
Bajaj Auto Ltd
Aurangabad
05.2019 - Current
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Inspected products and worker progress throughout production.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Performed root cause analysis to identify and resolve quality issues and defects.
Customer Quality Assurance
Tata Motors Ltd
Pantnagar & Dharwad
08.2015 - 04.2019
- Developed and implemented a comprehensive customer feedback program that improved overall customer satisfaction ratings by 20%
- Conducted regular audits and assessments of customer service processes, identifying and addressing areas for improvement
- Collaborated with cross-functional teams to implement changes to policies and procedures based on customer feedback and quality metrics.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
Education
Bachelor of Engineering - Mechanical Engineering
Jadavpur University
Kolkata 04.2011 - 03.2015
Skills
Staff training and development
Knowledge of quality systems
Quality control tests
Statistical process control use
New product development system use
Complaint resolution
Certification
Internal Auditor on Quality Management Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Timeline
Internal Auditor on Quality Management Systems
07-2021
Quality Assurance Manager
Bajaj Auto Ltd
05.2019 - Current
Customer Quality Assurance
Tata Motors Ltd
08.2015 - 04.2019
Bachelor of Engineering - Mechanical Engineering
Jadavpur University
04.2011 - 03.2015