Charu Sinha

Growth Path;

Jan 2022 till date -Principal Lead- Specialty clinic

2021 –Dec 2021 -Acting Controller

Apr2021 –Dec 2021- Group Team Leader

2012-2016 - Team Leader

2008-2012 - Sr. Executive

Job Profile

• Most recently been made responsible for Billing, Training, Hiring, Problem solving of PCS staff for Daffodils by Artemis (the luxury birthing centre started by Artemis Hospitals) and also for Artemis Cardiac Centers.

• Create SOP in line for the (NABH/JCI Audits) for existing and new procedures/processes and train the team for the same.

• Involved in implementation activity from Requirements gathering till post go live support activities.

• Involved in gathering the Requirements from end users till implementation.

• Involved in Providing Training to End Users(PCS billing)

• Prepared various types of MIS reports.

• Involved in marketing activities and Social media marketing activities for the centers.

• Was responsible for overall administration of Out Patient and Inpatient Services of Artemis Hospitals.

• Part of team for continuous monitoring and follow-up on the Out Patient and Inpatient payments and billings on a daily basis.

• Briefly part of team responsible to liaise with TPA’s cashless and insured patients.

• Use to coordinate / report to administration department about payments related issues or problems faced by patients.

• Assist in clarifying the patient’s doubts with regard to bills related to surgery packages, insurance when required.

• Design and implement SOP’s related to the New processes, Out Patient and In Patient Department.

• To comply and implement standards of JCI and NABH applicable to OP and IP services.

• Have handled admissions, transfer and discharges.

• Coordinate with medical and support services in ensuring quality and timely delivery of the services.

• An overall manpower management of approx 40 employees was reporting to me in terms of shift planning, deputation, work allocation, departmental training and performance evaluation. I was mentoring 10 members closely.