Vinod Pal
New Delhi,DL
Summary
Retail professional with extensive experience at H&M and Azorte, specializing in customer service and leadership. Demonstrated ability to enhance operational efficiency and improve customer satisfaction through effective problem-solving and team collaboration. Proficient in inventory management and visual merchandising, contributing to sales growth and a positive work environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Azorte
08.2024 - Current
- contributed to multiple store openings across various cities including Mumbai, Hyderabad, Gujarat, Gurgaon, Bangalore.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Visual merchandising on floor to align with current fashion trends and aesthetic standards
- Assisted with hiring, training and mentoring new staff members.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Deputy Manager of Operations
Azorte
08.2022 - 07.2024
- Improved operational efficiency by streamlining processes and implementing best practices.
- Conducted regular audits to ensure compliance with regulatory requirements and internal policies.
- Oversaw inventory management, ensuring optimal levels of stock were maintained at all times.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Department Manager
H&M Hennes & Mauritz
03.2017 - 07.2022
- Supervised inventory control measures, maintaining peak stock levels while minimizing waste and losses resulting from shrinkage.
- Elevated customer satisfaction rates by delivering attentive service, rapid issue resolution, and consistent process enhancements.
- Cultivated professional work environment by proactively addressing conflicts and promoting open communication among staff members.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Visual merchandising through collaboration with VM team
Sales Advisor
H&M Hennes & Mauritz
10.2015 - 02.2017
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Attended monthly sales meetings and quarterly sales trainings.
Education
MBA - Retail Operations
Jaipur University
Jaipur, India04-2023
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Leadership
- Adaptability
- Team - Work
- Communication
Hobbies
Reading
Travelling
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Store Manager
Azorte
08.2024 - Current
Deputy Manager of Operations
Azorte
08.2022 - 07.2024
Department Manager
H&M Hennes & Mauritz
03.2017 - 07.2022
Sales Advisor
H&M Hennes & Mauritz
10.2015 - 02.2017
MBA - Retail Operations
Jaipur University
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