RAHUL SAKPAL
Mumbai
Summary
To Enhance my skills in a work related environment and learn new things that will make me a better professional. Use my talents by putting them into good use for the benefit of the organization that I work for.
Overview
10
10
years of professional experience
Work History
Assistant Manager - Claims
Tata AIA Life Insurance
Thane
09.2022 - Current
- Evaluated complete documents, analyzed medical histories, and determined case outcomes.
- Managed the processing of death claims by obtaining Reinsurance, legal and medical underwriting opinions when required.
- Approvals for credit, microfinance/social, Employer Employee cases.
- Ensured compliance with safety regulations and company policies.
- Assisted senior attorneys of legal team in preparing cases for trial by organizing evidence, researching facts, summarizing case facts.
- Provided technical support for customers in resolving product issues.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
- Analyzed customer needs and provided solutions tailored to their individual requirements.
- Communicated regularly with customers to gain insights into their needs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated customer feedback in order to improve service quality levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Manager - Digital Agency
Kotak Life Insurance
Mumbai
02.2021 - 09.2022
- Provided sales growth data to Virtual Relationship Manager for calling.
- Assisted in developing annual sales plans that included goals, objectives and strategies for achieving success.
- Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Conducted regular meetings with Virtual relationship managers to discuss progress and identify areas of improvement.
- Evaluated vendors profile, completed recruitment process by collecting documentation and communicated with RM & ZM.
- Maintained accuracy and timeliness in the payment process for vendors based on a classified define structure.
- Ensured timely resolution of reported incidents and service requests using the Advisor assist portal
- Streamlined departmental communication through the implementation of WhatsApp notifications at KLI
Assistant Manager -Claims
Aditya Birla Life Insurance
Thane
11.2018 - 01.2021
- Maintained integrity by verifying the accuracy and validity of intimated claims with precision
- Implemented processes to adhere to insurance regulations and mitigate risks, actively detecting and refuting fraudulent claims.
- Evaluated complete documents, assessed medical history, and made informed decisions for each case.
- Efficiently handled death claims, collaborating with Reinsurance, legal and medical professionals for underwriting opinions when needed.
- Maintained constant communication with branch personnel and claimants to address requirement issues.
- Increased productivity by developing accurate group claim MIS for Clients' settlements, requirements, and TAT.
Deputy Manager - Underwriting & Claims
Kotak Life Insurance
Mumbai
06.2014 - 11.2018
- Managed processing of death claims, obtaining necessary Reinsurance, legal and medical underwriting opinions as required.
- Maintaining vigilance in investigating questionable claims and appointing qualified professionals to combat fraud on a national scale.
- Developed persuasive visuals for effective communication.
- Facilitated the training of new team members in department processes as well as Non Early & Early cases
- Managed the routing process for Reinsurance Admin cases and coordinated reinsurance sign-off as needed.
- Ensured proper assignment of medical and non-medical cases to underwriters
- Produced comprehensive closing reports for diverse insurance-related cases such as E-insurance, End to Escalation, and National distributors.
Education
Bachelor of Commerce - Accounting And Finance
Patkar Collage - Mumbai University
Mumbai09-2016
Some College (No Degree) -
Gurukul Vidyalaya - Maharashtra State Board.
MumbaiSkills
- Product and service knowledge
- Sales Strategies
- Problem-solving skills with ability to meet applicable deadlines
- Time Management & Priority Setting
- Multi-tasking capabilities & Flexible
- Self-Development& Fast Learner
- Ability to develop a working relationship and effective communications with the client point of contact/team members/colleagues
Accomplishments
- Best performance & Valuable contribution certificate in ABSL.
- Awards received in highest productivity in Contests in KLI.
- Value cheque for Professional approach and real value customer in KLI.
- 2 times Oscar nominated in TALIC.
Timeline
Assistant Manager - Claims
Tata AIA Life Insurance
09.2022 - Current
Manager - Digital Agency
Kotak Life Insurance
02.2021 - 09.2022
Assistant Manager -Claims
Aditya Birla Life Insurance
11.2018 - 01.2021
Deputy Manager - Underwriting & Claims
Kotak Life Insurance
06.2014 - 11.2018
Bachelor of Commerce - Accounting And Finance
Patkar Collage - Mumbai University
Some College (No Degree) -
Gurukul Vidyalaya - Maharashtra State Board.
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