Irfan Shaik
Hyderabad
Summary
Senior Test Lead with 13+ years of experience in Automotive Software Testing, Connected Cars, Telematics, ServiceNow, Telecom, and Enterprise Application QA. Proven expertise in QA Leadership, Technical Support, Product Operations, End-to-End Testing, Production Support, API Validation, and delivering customer-facing software releases across global projects. Extensive experience in Fleet Management, Connected Car, Automotive Telematics, In-Vehicle Infotainment (IVI), Smart Auto, ADAS, Dashcam, IoT, and Embedded Systems validation. Hands-on experience in Functional, System, Integration, Regression, User Acceptance Testing (UAT), API, Bench, Field, End-to-End (E2E), and Production Validation Testing across Web, Mobile, Embedded, and Cloud platforms. Experienced in Test Planning, Test Strategy, Test Case Design, Release Management, Defect Management, QA Sign-off, and Software Testing Life Cycle (STLC). Strong technical expertise in Python, Playwright, Robot Framework, Selenium, Postman, Jenkins, QXDM, QFIL, ADB, and Logcat for automation, debugging, and validation. Experienced in Agile Scrum, SAFe, Team Leadership, Stakeholder Management, Knowledge Transfer (KT), Technical Interview Panels, and cross-functional collaboration. Hands-on experience in Business Analysis activities, including Requirement Analysis, BRD/FRD Review, User Story Validation, Business Process Validation, Impact Analysis, UAT Support, Stakeholder Collaboration, and translating business requirements into comprehensive test scenarios.
Overview
16
16
years of professional experience
Work History
Senior Test Lead
Infinite Computer Solutions India
05.2024 - Current
- Project Title: T1 BrightSpeed | ServiceNow CPQ, Salesforce, BOSS OM, EOM, Billing, HUB, Customer Account/Management.
- Client: BrightSpeed
- Role: Senior Test Lead | QA Lead
- Team Size: 7
- Technological Tools Utilized: Salesforce, ServiceNow, Postman for API testing
- Key Deliverables:
- Led a QA team of 7 members, driving Test Planning, Test Strategy, Test Execution, Defect Management, Release Validation, QA Sign-off, and successful delivery across multiple ServiceNow workstreams.
- Developed, reviewed, and executed 400+ Functional, System, Integration, Regression, UAT, API, and End-to-End (E2E) test cases, ensuring comprehensive test coverage and high-quality software releases.
- Performed End-to-End validation of ServiceNow and Salesforce business processes, including Service Catalog, New Service Installation, Incident Management, Change Management, BOSS Order Management (OM), HUB, EOM, Billing, and Customer Account Management.
- Validated REST APIs using Postman and verified seamless integrations between ServiceNow, Salesforce, and backend applications through request/response validation and data verification.
- Collaborated with Business Analysts, Product Owners, Developers, Scrum Masters, and Business Stakeholders to analyze requirements, review user stories, prepare RTM, and define effective test strategies.
- Executed Smoke, Sanity, Regression, Production Validation, and Post-Deployment Testing; managed defects using Jira, performed Root Cause Analysis (RCA), and supported production releases with minimal business impact.
- Leveraged Playwright (Python), Robot Framework, Selenium, and automation concepts to improve regression testing efficiency while preparing test reports, defect metrics, release reports, and project status updates.
- Mentored QA team members, conducted Knowledge Transfer (KT) sessions, participated in technical discussions, and ensured timely project delivery within Agile Scrum and SAFe environments.
QA Lead | Senior Test Engineer
HARMAN Connected Services India
- Project Title: Aftermarket Solutions - Integration of Smart-Auto, Telematics and Dashcam with Head Unit (Infotainment Systems), Fleet Management, OBD-II DTC, FOTA, Live Vehicle Tracking, Live Alerts, Vehicle Health report, Emergency Alerts etc
- Clients: AT&T, Sprint/T-Mobile, Sprint-FCA, and AUDI
- Role: QA Lead | Senior Test Engineer
- Team Size: 5
- Technological Tools Utilized: Python, Android Studio, Selenium WebDriver, Appium, Jenkins, Jira, PyCharm, QXDM, and QFIL
- Hardware Deployed: Freematics (OBD) Emulator, Vehicle, OBD-II Dongle with Dashcam, Multimeter, and Variable Power Supply
- Key Deliverables:
- Led a QA team of 5 members, driving Test Planning, Test Strategy, Test Execution, Release Validation, QA Sign-off, mentoring, Knowledge Transfer (KT), and project coordination across Connected Car and Telematics solutions.
- Collaborated with Product Managers, Business Analysts, Developers, OEMs, and customers to analyze business requirements, define testing strategies, and deliver Functional, System, Integration, Regression, UAT, Smoke, Sanity, Bench, Field, and End-to-End (E2E) validation.
- Performed End-to-End validation of Connected Car, Telematics, IVI, Smart Auto, Dashcam, ADAS, Fleet Management, OBD-II, IoT, Cloud Platform, Mobile Applications, Web Portal, and Vehicle systems, including GPS, Vehicle Health, Remote Commands, Geo-Fencing, Live Tracking, Alerts, and Notifications.
- Managed hardware setup, firmware flashing using QFIL, firmware Over-the-Air (FOTA) upgrades via Redbend Server, and validated Android Auto, Apple CarPlay, GPS, Navigation, and real-time vehicle connectivity through field and drive testing.
- Executed API Testing using Postman and Python while validating backend services, cloud integrations, request/response payloads, and end-to-end data flow between vehicle, mobile, cloud, and web platforms.
- Utilized ADB, Logcat, QXDM, QFIL, Crash Reports, Backend Logs, and Vehicle Diagnostic Trouble Codes (DTCs) for debugging, Root Cause Analysis (RCA), defect resolution, production support, and continuous quality improvement.
- Prepared Test Strategy, Test Plans, Test Cases, QA Sign-off, Test Execution, Defect, and Release Reports while contributing to automation initiatives using Python and supporting production releases with minimal defect leakage.
- Worked directly with AT&T, Sprint/T-Mobile, FCA, and Audi customers during feature discussions, technical reviews, defect triage, product demonstrations, production support, and multiple onsite assignments in the USA, consistently delivering high-quality software within committed timelines and receiving customer appreciation.
Telecom | Mobile Handset Testing
Wireless Technologies
- Key Deliverables:
- Performed end-to-end validation for Intel Mobile communications modem platforms, Sonim Rugged Android Smartphones, and BlackBerry Smartphones, covering Release Testing (RT), System Testing, Protocol Testing, Field Testing (FT), Functional, Regression, Sanity, KPI, and Android OS validation across GSM, EDGE, UMTS (3G), LTE (4G), and 5G wireless technologies
- Performed Functional, Regression, Sanity, KPI, Protocol, Release (RT), and Field Testing (FT) for Intel modem platforms, Sonim Rugged Android smartphones, and BlackBerry smartphones, executing End-to-End validation of Voice, SMS, Mobile Data, Network Registration, Mobility, Call Scenarios, Android OS functionalities, and overall network performance.
- Validated GSM, EDGE, UMTS (3G), LTE (4G), and 5G technologies, including IRAT Handovers, Cell Selection & Reselection, Multi-RAB Scenarios, MO/MT Voice Calls, MO/MT SMS, Data Throughput, Network Stability, Interoperability Testing, and operator field validation.
- Performed modem flashing, software upgrades, board/device calibration, engineering build validation, modem verification, engineering device configuration, and manual test execution using engineering tools and system simulators.
- Worked in Telecom Protocol Lab environments using Agilent and Anritsu Network Simulators for modem/board calibration, protocol verification, controlled voice & data call testing, network-dependent scenario validation, and engineering build verification.
- Hands-on experience with the UMTS Protocol Stack, including RRC, RLC (Layer 2 & Layer 3), NAS Procedures, UE Call Flows, Protocol Analysis, exploratory testing, interoperability testing, and field testing across multiple operator networks.
- Analyzed protocol logs and debug traces using QXDM, BDT, BBSWLT, CPTA, ISTP, Artemis, Mobile Analyzer (MA), Intel Flash Tool, Intel Phone, Net Monitor, and Crash Inspect to identify software defects, perform Root Cause Analysis (RCA), validate fixes, and support software releases.
- Collaborated with cross-functional teams to reproduce, analyze, and resolve software defects using Jira while preparing daily test execution reports, defect summaries, validation reports, and ensuring timely communication with development teams and project stakeholders.
- Worked onsite in Malaysia, collaborating with global teams to support BlackBerry smartphone validation, protocol testing, release testing, customer deliverables, and successful product releases.
Technical Lead
HARMAN Connected Services India
02.2016 - 03.2024
Senior Test Engineer
Marquistech India
02.2015 - 10.2015
Senior Test Engineer
PlanIT India
09.2013 - 12.2014
Test Engineer
XPT Consultancy India
04.2012 - 09.2013
DT Co-ordinator/Engineer
SS Power Systems (Nokia Siemens Networks)
12.2010 - 02.2012
Education
Bachelor of Technology - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India01.2010
Professional Training - Wireless Technology Testing (UMTS 3G & LTE 4G)
FuGenX Technologies
Skills
Domains: Automotive, Connected Car, Telematics, ADAS, IVI, Fleet Management, Enterprise Applications, ServiceNow, Salesforce, Telecom, Embedded Systems
Testing: Functional, System, Integration, Regression, UAT, API, E2E, Production Validation, Business Process Validation
Business Analysis: Requirement Analysis, BRD/FRD Review, User Story Validation, Business Process Analysis, Impact Analysis, UAT Support
Automotive: Android Auto, Apple CarPlay, OBD-II, Vehicle Diagnostics (DTC), GPS, FOTA
Automation: Python, Playwright, Robot Framework, Selenium, Appium and AI-Assisted Test Automation
Tools: Jira, Azure DevOps, Postman, Jenkins, Confluence, Android Studio, PyCharm, IBM Rational CCM/RM/QM
Telecom: QXDM, QFIL, LTSP, Artemis, Mobile Analyzer, Agilent & Anritsu Network Simulators
AREA OF EXPERTISE
- Expertise in Automotive Software Testing, Connected Car, Telematics, Fleet Management, In-Vehicle Infotainment (IVI), Smart Auto, ADAS, Dashcam, IoT, Embedded Systems, ServiceNow, Salesforce, and Enterprise Application Testing.
- Strong experience in Functional, System, Integration, Regression, User Acceptance Testing (UAT), API, Smoke, Sanity, Exploratory, Bench, Field, End-to-End (E2E), Production Validation, and Business Process Validation.
- Experienced in Test Planning, Test Strategy, Test Case Design, Test Execution, Defect Management, Root Cause Analysis (RCA), Release Management, Test Reporting, QA Sign-off, and Production Support.
- Proficient in API Testing (Postman), Python, Playwright, Robot Framework, Selenium, Appium, Jenkins, and Automation Frameworks for quality engineering and continuous testing.
- Hands-on experience in Automotive technologies including FOTA, Android Auto, Apple CarPlay, GPS Navigation, OBD-II, Vehicle Diagnostics (DTC), QXDM, QFIL, ADB, Logcat, Backend Log Analysis, and Crash Analysis.
- Extensive experience in Telecom Protocol Validation, Mobile Handset & Modem Validation, GSM, GPRS, EDGE, UMTS (3G), LTE (4G), Network Validation, Agilent & Anritsu Network Simulators, and Telecom Field Testing.
- Experienced in Business Analysis activities including Requirement Analysis, BRD/FRD Review, User Story Validation, Acceptance Criteria Validation, Business Process Analysis, Impact Analysis, UAT Support, and Stakeholder Collaboration.
- Strong leadership experience in Agile Scrum, SAFe, SDLC, STLC, Team Leadership, Stakeholder Management, Customer Demonstrations, Technical Discussions, Knowledge Transfer (KT), and Technical Interview Panels.
KEY ACHIEVEMENTS
- Successfully led QA teams across Automotive, Telecom, and Enterprise Application projects, delivering high-quality software releases with minimal production defects.
- Received the 'Be-Brilliant' Award for achieving Zero Defect Leakage through effective test planning, execution, and quality assurance practices.
- Successfully completed multiple onsite assignments in the USA, collaborating directly with customers on feature, product demonstrations, production support, and business discussions.
- Recognized for conducting Knowledge Transfer (KT) sessions, mentoring team members, and consistently delivering projects within committed release timelines.
Timeline
Senior Test Lead
Infinite Computer Solutions India
05.2024 - Current
Technical Lead
HARMAN Connected Services India
02.2016 - 03.2024
Senior Test Engineer
Marquistech India
02.2015 - 10.2015
Senior Test Engineer
PlanIT India
09.2013 - 12.2014
Test Engineer
XPT Consultancy India
04.2012 - 09.2013
DT Co-ordinator/Engineer
SS Power Systems (Nokia Siemens Networks)
12.2010 - 02.2012
Professional Training - Wireless Technology Testing (UMTS 3G & LTE 4G)
FuGenX Technologies
Bachelor of Technology - Electronics and Communications Engineering
Jawaharlal Nehru Technological University
Telecom | Mobile Handset Testing
Wireless Technologies
QA Lead | Senior Test Engineer
HARMAN Connected Services India