Summary
Overview
Work History
Education
Skills
Certification
Known Language
Timeline
Hobbies and Interests
Disclaimer
Generic
VISHNU SIROWA

VISHNU SIROWA

Delhi

Summary

Seeking a challenging and rewarding position in the IT industry where I can leverage my strong technical skills, patient nature, and adaptability to contribute effectively to organizational growth and success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Freelancer (Manpower Business Expert) Events Industry
  • Contributed to the success of various events by offering manpower solutions and operational support.

Promoter

Pyramid Event
  • Promoted events, showcased brands, and engaged potential customers to enhance event visibility.

Senior Technical Advisor

Concentrix
11.2023 - Current
  • As a Microsoft Cloud Support Engineer, I provide technical support for Defender, Exchange Online, and M365 Security. I troubleshoot security issues, manage compliance policies, and optimize configurations for Microsoft 365 and Azure environments.

Technical Customer Care Executive

Teleperformance Pvt. Ltd.
05.2022 - 11.2023
  • Served Intermedia Cloud Communications, delivering exceptional technical support and resolving customer issues efficiently.

Sales Executive

Policybazaar.com
09.2021 - 04.2022
  • Excelled in sales, driving revenue growth and ensuring high levels of customer satisfaction.

Operations Executive

Nick IT
Delhi
12.2015 - 06.2021
  • Managed operations in Delhi, overseeing key tasks and contributing to the overall business success.

Education

Bachelor's of Computers - B.C.A.

12th grade - undefined

Central Board of Secondary Education

10th grade - undefined

Central Board of Secondary Education

Skills

  • B2B Technical Support – Provided expert troubleshooting and support for USA-based businesses, resolving critical technical issues efficiently
  • Microsoft 365 & Cloud Support – Delivered international support to B2B customers across NOAM, LATAM, EMEA, and APAC regions for Office 365-related queries
  • Customer Success & Relationship Management – Fostered strong client relationships through timely follow-ups and personalized support
  • Customer Satisfaction & Retention – Ensured high-quality service by resolving complex issues quickly, leading to enhanced customer experience and retention
  • Email Security & Exchange Online
  • Microsoft Defender & Security Operations
  • Security & Compliance Management
  • Azure & Cybersecurity
  • Outlook & M365 Troubleshooting
  • Hybrid Cloud & Third-Party Integrations
  • SIEM & Security Incident Response

Certification

  • Completed a Desktop Publishing (Dt.P.) vocational training program.
  • Earned certification as a Jetking Certified Hardware & Networking Professional (J.C.H.N.P.).

Known Language

Hindi & English

Timeline

Senior Technical Advisor

Concentrix
11.2023 - Current

Technical Customer Care Executive

Teleperformance Pvt. Ltd.
05.2022 - 11.2023

Sales Executive

Policybazaar.com
09.2021 - 04.2022

Operations Executive

Nick IT
12.2015 - 06.2021

Freelancer (Manpower Business Expert) Events Industry

Promoter

Pyramid Event

Bachelor's of Computers - B.C.A.

12th grade - undefined

Central Board of Secondary Education

10th grade - undefined

Central Board of Secondary Education

Hobbies and Interests

learning about new things

Disclaimer

I hereby declare that the above written information is true to the best of my knowledge.
VISHNU SIROWA