Seeking a challenging and rewarding position in the IT industry where I can leverage my strong technical skills, patient nature, and adaptability to contribute effectively to organizational growth and success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Freelancer (Manpower Business Expert) Events Industry
Contributed to the success of various events by offering manpower solutions and operational support.
Promoter
Pyramid Event
Promoted events, showcased brands, and engaged potential customers to enhance event visibility.
Senior Technical Advisor
Concentrix
11.2023 - Current
As a Microsoft Cloud Support Engineer, I provide technical support for Defender, Exchange Online, and M365 Security. I troubleshoot security issues, manage compliance policies, and optimize configurations for Microsoft 365 and Azure environments.
Technical Customer Care Executive
Teleperformance Pvt. Ltd.
05.2022 - 11.2023
Served Intermedia Cloud Communications, delivering exceptional technical support and resolving customer issues efficiently.
Sales Executive
Policybazaar.com
09.2021 - 04.2022
Excelled in sales, driving revenue growth and ensuring high levels of customer satisfaction.
Operations Executive
Nick IT
Delhi
12.2015 - 06.2021
Managed operations in Delhi, overseeing key tasks and contributing to the overall business success.
Education
Bachelor's of Computers - B.C.A.
12th grade - undefined
Central Board of Secondary Education
10th grade - undefined
Central Board of Secondary Education
Skills
B2B Technical Support – Provided expert troubleshooting and support for USA-based businesses, resolving critical technical issues efficiently
Microsoft 365 & Cloud Support – Delivered international support to B2B customers across NOAM, LATAM, EMEA, and APAC regions for Office 365-related queries
Customer Success & Relationship Management – Fostered strong client relationships through timely follow-ups and personalized support
Customer Satisfaction & Retention – Ensured high-quality service by resolving complex issues quickly, leading to enhanced customer experience and retention
Email Security & Exchange Online
Microsoft Defender & Security Operations
Security & Compliance Management
Azure & Cybersecurity
Outlook & M365 Troubleshooting
Hybrid Cloud & Third-Party Integrations
SIEM & Security Incident Response
Certification
Completed a Desktop Publishing (Dt.P.) vocational training program.
Earned certification as a Jetking Certified Hardware & Networking Professional (J.C.H.N.P.).
Known Language
Hindi & English
Timeline
Senior Technical Advisor
Concentrix
11.2023 - Current
Technical Customer Care Executive
Teleperformance Pvt. Ltd.
05.2022 - 11.2023
Sales Executive
Policybazaar.com
09.2021 - 04.2022
Operations Executive
Nick IT
12.2015 - 06.2021
Freelancer (Manpower Business Expert) Events Industry
Promoter
Pyramid Event
Bachelor's of Computers - B.C.A.
12th grade - undefined
Central Board of Secondary Education
10th grade - undefined
Central Board of Secondary Education
Hobbies and Interests
learning about new things
Disclaimer
I hereby declare that the above written information is true to the best of my knowledge.