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Moloy Dutta
Paid Account Manager (PAM)
Bengaluru,KA
Work Preference
Summary
Detail-oriented and results-driven eCommerce professional with 2+ year of experience managing, optimizing, and growing eCommerce platforms. Expertise in enhancing seller & customer experiences, driving sales, and leveraging data analytics to implement performance improvements. Proven ability to manage inventory, execute digital marketing strategies, and collaborate cross-functionally to ensure seamless operations and a high conversion rate. To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
4
4
years of professional experience
Work History
Relationship Executive
Flipkart
Bangalore
01.2022 - 01.2023
- Oversee day-to-day operations of the eCommerce platform, driving a 90% increase in sales within a year.
- Lead digital marketing campaigns, resulting in a 85% increase in seller acquisition and brand visibility.
- Optimize website performance through SEO best practices, improving organic search ranking and site traffic by 75%.
- Manage product listings, ensuring accurate descriptions, pricing, and availability, contributing to a 85% increase in seller satisfaction.
OFFICER
IndiGo Airlines
HYDERABAD
04.2023 - 07.2024
- Led successful program changes, achieving 85% customer satisfaction and an 50% increase in annual retention.
- Handling 190+ Flights Daily and a positive rate of more than 85% positive feedback and interacting with customers to provide them a Hassle-Free Experience.
- Prepare and Manage Flight Related Documentation, including Manifests and Reports.
- Maintained 100% compliance with aviation safety and documentation standards with 100% accuracy records of passenger data and operational activities.
- Assisted passengers with check-in procedures, boarding passes, and baggage handling at the airport premises.
EXECUTIVE
IndiGo Airlines
HYDERABAD
07.2024 - 12.2024
- Having Strong leadership skills to manage and motivate a team of customer service professionals.
- Worked Closely with Flight Crews, ground operations and airport authorities for efficient turnaround of flights.
- Coordinated with security, boarding & ramp teams to ensure smooth flight operations and on-time departures.
- Ability to detect errors or inefficiencies in customer service processes and rectify the errors in Positive way.
- Verified passenger travel documents and identification in accordance with airline and aviation security regulations.
- Handled multiple tasks and manage various aspects of customer service operations simultaneously.
- Managed VIP handling and protocol assistance while coordinating with airport authorities and internal team for smooth movement through the airport.
Paid Account Manager
Myntra Designs Pvt Ltd
Bangalore
04.2025 - 05.2026
- Managed portfolio generating 40L+ monthly GMV on the Platform.
- Improved brand sales by 2.5X through strategic promotions and campaign planning.
- Acted as a primary point of contact between brands and internal teams for operational and business support.
- Monitored brand performance metrics including GMV, Conversion rate, traffic and inventory health.
- Coordinated with brands to optimize product listings, pricing strategies, and promotions.
- Planned & executed sales growth strategies to improve brand performance on the platform.
- Analyzed sales reports and customer trends to provide actionable insights to brands.
- Coordinated marketing campaigns, banner placements, social media collaborations for brand promotion.
- Provided data-driven recommendations to brands for improving performance and customer experience.
- Ensured timely participation of brands in major sale events and marketing campaigns to maximize revenue.
Education
10th -
St Mary's Convent School
Birmitrapur01-2015
12th Commerce -
Municiple College
Rourkela01-2017
B.Com (Hons.) -
Sambalpur University
01-2020
MBA - HR
Amity University Online
Noida05-2026
Skills
- ECommerce Platform Management
- Inventory Management & Order Fulfillment
- Customer Relationship Management (CRM Tools)
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- SUV
- Bifrost
- UDP
- Dexter
- Partner Portal
- Partner Insights
- HTML
- Adobe Photoshop
- Canva
- Open for Learning
- Quick Grasping Power
- Co-operative attitude
- Team Managing Quality
- Ability to work smoothly in pressure
- Easily Adaptable on new atmosphere
Languages
English
French
Hindi
Odia
Bengali
Interests
- Surfing Internet
- Motoring
- Listening Music
- Travelling
Timeline
Paid Account Manager
Myntra Designs Pvt Ltd
04.2025 - 05.2026
EXECUTIVE
IndiGo Airlines
07.2024 - 12.2024
OFFICER
IndiGo Airlines
04.2023 - 07.2024
Relationship Executive
Flipkart
01.2022 - 01.2023
10th -
St Mary's Convent School
12th Commerce -
Municiple College
B.Com (Hons.) -
Sambalpur University
MBA - HR
Amity University Online
Personal Information
- Father's Name: Pradip Kumar Dutta
- Mother's Name: Manju Dutta
- Date of Birth: 09/10/99
- Nationality: Indian
- Marital Status: Single
Awards
- Recognized by management at IndiGo for excellent passenger service and smooth handling of VIP movements during peak IROP.
- Certified French Language-Internshala
- Poise Award - Won this award for best Groomed Person during the work premises.
- Received Gold Medal on Science Olympiad - Won this award for being Top Student during the Program of Olympiad on Science.
- Consistent Performer Award- Won this Award for being consistent performer with Reaching Targets and Seller Expectations.
Personal Information
- Father's Name: Pradip Kumar Dutta
- Mother's Name: Manju Dutta
- Date of Birth: 09/10/99
- Nationality: Indian
- Marital Status: Single