Souvick Moitra

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Leading recruitment to fill critical roles quickly while shaping the employer brand to attract top talent.
• Advising founders and managers on team structure, employee relations, and talent retention strategies.

• Overseeing the entire HR Processes from recruitment till exit of an employee.
• Take care of the office administration including vendor management.
• Started by the same co-founders (2 out of 3) that of WOW HOME REALTORS PVT. LTD.

• Plan and execute the overall recruitment process i.e. from sourcing candidates till the on-boarding of the candidate.
• Implementing new hire orientation i.e. giving HR induction and handing over to the respective team.
• Looking after the employee well-being w.r.t. their queries and grievances if any (pertaining to salary and/or leave deduction, bonus, appraisal, etc).
• Performs routine tasks required to administer and execute human resource programs.
• Function as the collection personnel following up with both new and existing customers for payments as per demand raised based on the stage of construction of the project.
• Maintaining liaison between the developer, customer and the bank in respect of payment disbursement and other documentation formalities.
• Assisting the customer to get the sale agreement registration executed at the court through proper channel.
• Maintaining daily coordination for timely sharing of letters, money receipt, etc.
• Top management dissolved; hence the team: the brand exists with the investor to the company.

• Sourcing candidates through job portals and recruitment agencies for specific job positions and reviewing of resumes and direct job applications while collaborating with departmental heads/managers to understand skills and competencies required for openings.
• Conducting recruitment interviews for all levels across all positions.
• Conducting Pre and Post joining formalities and on-boarding of employees.
• Implementing new hire orientation i.e. giving HR induction and handing over to Training team.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; grievances (pertaining to salary or leave deduction, bonus, etc); performance management(based on SMART KRAs), productivity, recognition, etc.
• Handling of employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Ensuring to maintain statutory compliance pertaining to PF, ESIC & Shops and Establishment (coordination with statutory lawyer and his team appointed by the company to get the work done timely as and when required related to renewal and system updation).
• Preparing all relevant HR letters/documents/certificates as per the requirement of employees in consultation with the management.
• Calculation of Full and Final Settlement for employees and ensure timely processing of the same through Accounts team.
• Function as HR Generalist overseeing the complete HR operations of the company.

• Handling inbound calls related to properties as well as land for
• Create the best of customer experience while on calls as well as on physical interaction at office.
• Inter-department coordination and product related official correspondence through e-mails.
• Assist customers through online chat.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Interviewed, recruited and trained new onboarding candidates.

• Handling inbound calls for International customers (US) related to credit card queries.
• Creating the best of customer experience on every call thriving to achieve 100 percent IVR.
• Striving to cross-sell customers Term Life Insurance(TLI) a product of HSBC Insurance, one of our own affiliate with target orientation.

• Handle all types of Vodafone customer queries & Non-Vodafone customer enquiries at store.
• Striving to convince customers to migrate from prepaid to postpaid connections; sell fresh postpaid connection with target orientation.
• Trying to cross-sell Value Added Service(VAS) to existing customers by informing them about the latest offers.

GPA: 65.0

• under IASE University
• GPA: 69.0