Arghya Malya Sikder
Sales Manager
Kolkata
Summary
Passionate and knowledgeable Office Administrator with vast experience
providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting
colleagues and superiors with excellent assistance skills. I bring forth high
quality organizational skills and a self-motivated drive to achieve
excellence. Adept in various software applications, filing systems, and
office equipment. A commitment to safely and professionally handling
confidential tasks. Eager and ready to leverage my managerial and
administrative skills to best serve your office.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Foreign Exchange Cashier
Shilpi Forex And Air Travels Pvt. Ltd.
Kolkata
03.2014 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained friendly and professional customer interactions.
- Calculated fees due, interest and change for customer transactions.
- Handled various accounting transactions.
Manager
S J Forex Pvt. Ltd.
Bongaon
05.2010 - 02.2014
- Carried out day-to-day duties accurately and efficiently.
- Onboarded new temps by entering employee information into systems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Participated in team-building activities to enhance working relationships.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Used Microsoft Word and other software tools to create documents and other communications.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Unit Manager
ICICI Prudential Life Insurance Company Ltd
Habra
10.2009 - 04.2010
- Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
- Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
- Adhered to legal requirements and agency and industry regulations in selling and servicing Life & Medical insurance policies.
- Cultivated mutually beneficial client relationships through telephone calls and meetings.
- Accompanied new agents on sales calls and identified sales, Life and Medical insurance sales opportunities.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Increased sales by 200% through effectively training employees, closely monitoring regional and local markets and managing inventories.
Financial Advisor
ICICI Prudential Life Insurance Company Ltd.
Habra
10.2006 - 10.2009
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Calculated premiums and established payment methods.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 60%.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
Education
Associate of Arts - Bachelor of Arts
University of Calcutta
Kolkata 09.2004 - 08.2009
Skills
Cashier abilities
Cashiering
Currency exchange
Foreign Currency
Tally Operator
Diploma In Web Application
Sales abilities
Sales operation
Indian Light Motor Vehicle Driving License
Photography
Photography Can Help Me to Capture Memories.
Taking Photos for myself Is Stress Relieving.
We Can Express myself in New Ways.
We Can Connect With a Whole World of New People.
Taking Photos Might Inspire Me to Go out More Often.
Certification
Civil Defence Basic Course Government of West Bengal
Timeline
Foreign Exchange Cashier
Shilpi Forex And Air Travels Pvt. Ltd.
03.2014 - Current
Manager
S J Forex Pvt. Ltd.
05.2010 - 02.2014
Unit Manager
ICICI Prudential Life Insurance Company Ltd
10.2009 - 04.2010
Financial Advisor
ICICI Prudential Life Insurance Company Ltd.
10.2006 - 10.2009
Civil Defence Basic Course Government of West Bengal
06-2006
Associate of Arts - Bachelor of Arts
University of Calcutta
09.2004 - 08.2009