ASHOK S NAIR
Senior IT Professional
Navi Mumbai,Maharashtra
Summary
System Administrator with 13 years of rich experience providing technical solutions through high quality service & support in Windows , Azure,VMware and in Linux Platform. I can expand upon my existing skill base while contributing to lively IT Team. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Virtualization Technical Support
Galaxy Office Automation PVT LTD
Mumbai
06.2024 - Current
- Provided technical expertise in the installation, configuration and maintenance of VMware ESXi and vSphere environments.
- Created and maintained virtual machines using vCenter Server.
- Managed multiple vCenters with high availability clusters including host, storage and network components.
- Implemented disaster recovery solutions utilizing VMware Site Recovery Manager.
- Performed daily system monitoring to ensure optimal performance of all virtualized systems.
- Deployed and managed third-party applications on virtual servers.
- Developed automated scripts for server provisioning, patching, and software deployment.
- Resolved issues related to networking, storage, security, and other infrastructure components within a VMware environment.
- Ensured compliance with industry standards for security best practices in the design and implementation of virtualization technologies.
- Monitored resource utilization to identify potential performance bottlenecks or capacity constraints.
- Configured VLANs for secure communication between physical networks and virtual machines.
- Upgraded existing hardware to ensure compatibility with new versions of VMware products.
- Assisted in troubleshooting problems related to operating systems or application software running on virtual machines.
- Optimized performance by tuning parameters such as memory allocation, CPU affinity settings.
- Reviewed logs regularly for errors or anomalies that may indicate a problem with the environment.
- Provided hands-on training to team members regarding VMware administration processes.
- Collaborated closely with IT teams from other departments to ensure smooth operations of all virtualized systems.
- Trained and directed users on correct use of software and hardware within systems.
Wintel Administrator L2
Fidelis Corporate Solutions PVT LTD
01.2022 - 06.2024
- Installed, configured, and maintained Windows Server operating systems.
- Monitored server performance using tools such as Task Manager, Performance Monitor, Event Viewer.
- Performed daily backups for data protection and disaster recovery purposes.
- Provided technical assistance to users experiencing problems with their workstations or applications.
- Created and maintained documentation related to server configurations and processes.
- Resolved network issues by troubleshooting DNS, DHCP, WINS, TCP and IP protocols.
- Deployed remote desktop services for end-users access to resources from multiple locations.
- Implemented virtualization technologies like Hyper-V for resource allocation optimization.
- Assisted users with installation of new software applications on their workstations.
- Troubleshot issues related to authentication failure in Active Directory environment.
- Deployed Group Policy Objects across domain controllers in the network.
- Maintained user accounts and security policies in Active Directory.
- Performed system upgrades to hardware and software components of the server environment.
- Developed scripts to automate various tasks such as patching and system maintenance.
- Managed Exchange mailboxes for email communication within the organization.
- Responded quickly to incidents reported by customers regarding service outages or errors.
- Investigated root cause analysis of any system failures or unexpected behavior patterns.
- Worked closely with vendors to ensure timely resolution of hardware or software issues.
- Participated in IT department meetings to identify continuous improvement opportunities and enhance delivery of IT services to users.
- Kept systems operating efficiently by performing necessary upgrades and repairs.
- Provided appropriate permissions to users for accessing files and databases.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Created online documentation to help employees resolve day-to-day issues.
- Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
- Performed preventive maintenance and upgraded systems to improve network, system, and data availability and integrity.
- Implemented inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Increased team productivity and automated repetitive tasks with batch files, PowerShell and VBScript.
- Built new file servers to maximize web hosting, terminal servers and domain control performance.
- Developed and implemented complex internet and intranet applications on multiple platforms.
- Monitored network performance to determine adjustments needed.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Decreased spam with firewall filtering and real-time spam black lists for incoming emails.
- Installed security software to protect networks.
- Increased system security and performance with proactive changes.
- Implemented and provided technical support for voice services and equipment.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Designed, configured and tested computer hardware and operating system software.
Senior Server Support Engineer
SC SOFT TECHNOLOGIES, TRIVANDRUM
01.2021 - 01.2022
- Configured, installed and tested new servers.
- Implemented security policies to protect data integrity.
- Developed automation scripts to improve operational efficiency.
- Performed server upgrades, patching and maintenance activities.
- Resolved performance-related issues on the network infrastructure.
- Deployed virtual machines for cloud hosting solutions such as Azure and AWS.
- Analyzed system requirements to determine optimal server configuration.
- Coordinated with vendors for server procurement and maintenance services.
- Monitored system logs and identified potential problems in a timely manner.
- Assisted with capacity planning of server resources including storage, memory.
- Maintained, monitored and troubleshot server hardware and software issues.
- Troubleshot complex networking issues related to DNS, DHCP, TCP and IP protocols.
- Ensured compliance with industry standards such as PCI DSS and HIPAA regulations.
- Optimized system performance using tuning techniques and monitoring tools.
- Managed user accounts in Active Directory environment including password resets.
- Conducted regular audits of server systems to ensure security best practices are met.
- Developed methods to automate routine administrative tasks using scripting languages.
- Provided guidance and training to junior team members on various technologies used in the environment.
- Participated in 24x7 on-call rotation schedule for resolving critical production incidents quickly.
- Provided exceptional service to high volume of daily customers.
Senior Technical Support Engineer
SEASHELL LOGISTICS PVT LTD, NAVI MUMBAI
01.2019 - 01.2020
- Provided technical support to customers by responding to inquiries, troubleshooting hardware and software issues, and resolving problems in a timely manner.
- Developed and maintained customer relationships by providing superior customer service.
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Created detailed technical documentation for existing systems and processes.
- Developed tools for automating repeatable tasks related to system maintenance activities.
- Monitored performance of servers, networks, and applications to ensure optimal uptime and availability of services.
- Analyzed system logs for errors or anomalies that could indicate potential problems or security breaches.
- Managed projects from conception through implementation including design reviews, change control process adherence, testing plans development, deployment coordination with stakeholders, post-implementation review meetings.
- Maintained knowledge base articles containing solutions for common technical issues encountered by users.
- Identified areas where automation could be used to improve efficiency of operations and proposed solutions accordingly.
- Participated in regular training sessions to stay up-to-date on new technologies being utilized within the organization.
- Conducted research into emerging technologies that may benefit the company's infrastructure.
- Worked closely with other teams such as IT Operations and Infrastructure Services or Development Teams on cross-functional initiatives.
- Collaborated with vendors on product selection decisions based on cost and benefit analysis and compatibility with existing systems.
- Diagnosed complex technical issues by performing root cause analysis utilizing available resources such as log files or application traces.
- Evaluated third party products prior to purchase or installation in order to determine their suitability for use within the organization's environment.
Senior Technical Support Engineer
POWERICA LTD, MUMBAI
01.2017 - 01.2019
- Developed and maintained customer relationships by providing superior customer service.
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Created detailed technical documentation for existing systems and processes.
- Developed tools for automating repeatable tasks related to system maintenance activities.
- Monitored performance of servers, networks, and applications to ensure optimal uptime and availability of services.
- Analyzed system logs for errors or anomalies that could indicate potential problems or security breaches.
- Conducted research into emerging technologies that may benefit the company's infrastructure.
- Participated in regular training sessions to stay up-to-date on new technologies being utilized within the organization.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Replied to customer queries via email, messaging systems and support ticket platforms.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Collaborated with developers to resolve recurrent faults.
- Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
- Enhanced system security measures to protect against unauthorized access and data breaches.
System Administrator
MASSA MARITIME ACADEMY, NAVI MUMBAI
01.2012 - 01.2017
- Took care of the whole IT infrastructure, troubleshooting server & computers
- Windows Server 2008 R2 domain controller creating users and modification as per management request
- Software and the integration of, with all regional offices, Company website designing and hosting updating
- Integrate and configure firewall/Antivirus to protect all sensitive company information and maintain system integrity on an 'always on' DSL-Broadband connection
- End Users training in various areas like Office Automation Product, In-House Developed Applications
- Manage IT budget
- Expert analysis and careful planning ensures that company receives top-quality equipment for hardware/software improvements and upgrades while remaining within budget
- Negotiate contractor prices for outsourced work to maintain competitive edge with minimal expenditures.
System Administrator
LOGIN INFOWAY PVT LTD, NAVI MUMBAI
01.2011 - 01.2012
- Worked with Outlook & Outlook express, Involved in: Computer software & networking, troubleshooting sofe using Net meeting, VNC viewer and Dame Ware
- Remote support voice support as per requests and complaints
- Planned and managed implementation of network installation including Cat6 cabling,Unmanaged
- Oversee and implement all hardware and software troubleshooting for company's primary locations operations to maintain constant network uptime and data access
Technical Engineer
CMS INFOSYSTEM PVT LTD, SURAT
01.2010 - 01.2011
- Supported computer hardware & networking issues, Led the installation of Windows 2000 / 2003 servers, Involved in overseeing Active Directory Management and Group Policy Management
- Played a key role in overseeing: Installation & troubleshooting of Client Operating System Escalation of customer issues with different levels of support
- Provided back-up Using Backup Exec 9.1/ NTBackup
- Spearheaded the configuration of modem, printer& other hardware devices
- Kiosk checking, think client configuration and resetting.
Education
Bachelors In Computer Application -
Madurai Kamaraj University
Navi Mumbai01.2017
Diploma in Electronics & Telecommunication -
01.2010
Computer Hardware and Networking -
IIHT Computer Education
01.2008
Skills
- Managing Active Directory
- Managing Exchange servers
- Installation
- Configuration
- Migration of Active Directory
- Patch installation
- BMC Automation Tools
- Migration from Office365 to Office365
- VAPT SCD Vulnerabilities Solving in Server
- SR and CR creation
- BMC Remedy tool
- Managing Azure VDI
- Managing Azure Servers
- Migrate Virtual machines
- Hyper-V to Azure
- Managing Hyper V Build
- Replication
- Active Directory upgrade
- IT Infrastructure management
- User management
- Remote management tools
- SolarWinds N-Central
- Atera
- Desktop management
- End user support
- Configuration of email clients
- Outlook
- Mozilla Thunder Bird
- System Upgrades
- Program installations
- Server and System Administration
- Threat Assessment
- End-User Training
- Enterprise Technology
- Performance Analysis
- Troubleshooting and Maintenance
- Software Installation
- Virtualization Technologies
- Configuration Management
- Software testing
- System monitoring
- Network Administration
- Data Security
- Disaster Recovery Planning
Certification
- Microsoft Certified Information Technology Professional (MCITP)
- Microsoft Certified Professional
- Microsoft Certified: Azure Fundamentals
- Network Security from Jetking
Languages
English
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Malayalam
Elementary (A2)
A2
Timeline
Senior Virtualization Technical Support
Galaxy Office Automation PVT LTD
06.2024 - Current
Wintel Administrator L2
Fidelis Corporate Solutions PVT LTD
01.2022 - 06.2024
Senior Server Support Engineer
SC SOFT TECHNOLOGIES, TRIVANDRUM
01.2021 - 01.2022
Senior Technical Support Engineer
SEASHELL LOGISTICS PVT LTD, NAVI MUMBAI
01.2019 - 01.2020
Senior Technical Support Engineer
POWERICA LTD, MUMBAI
01.2017 - 01.2019
System Administrator
MASSA MARITIME ACADEMY, NAVI MUMBAI
01.2012 - 01.2017
System Administrator
LOGIN INFOWAY PVT LTD, NAVI MUMBAI
01.2011 - 01.2012
Technical Engineer
CMS INFOSYSTEM PVT LTD, SURAT
01.2010 - 01.2011
Bachelors In Computer Application -
Madurai Kamaraj University
Diploma in Electronics & Telecommunication -
Computer Hardware and Networking -
IIHT Computer Education
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