MS OFFICE,KNIME,TABLUE,MINITAB,POWER BI
Santanu Panda
Healthcare Operations,Quality ,Transition and PnL expert.
Kolkata,WB
Summary
Proven hospital administrator with a 17+ year track record of success in quality assurance, accreditation attainment, quality and patient safety improvement, benchmarking clinical outcomes, physician engagement, Centre of Excellence (CoE) development, operational and service excellence, cost optimization, audits, training, program implementation, and leadership development. Takes new initiatives and champions organizational compliance with quality initiatives, fostering a culture of quality consciousness. Continuously optimizes and refines processes to elevate patient satisfaction to the highest levels. Successfully navigated JCI 7th and NABH 5th reaccreditation processes with an industry-leading low findings survey score. Implemented customized solutions to minimize errors and enhance patient safety. Led a high-caliber team to achieve groundbreaking results and set new performance benchmarks. Pioneered resource optimization and process streamlining strategies, driving significant cost savings and efficiency gains. Established multiple Centre of Excellences, generating over 54% of the organization's revenue and contributing to its financial success.
Overview
19
19
years of professional experience
22
22
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
DGM Quality
Sahyadri Hospital Private Ltd
01.2024 - Current
- Developing innovative strategies to embed quality into the organization's culture, ensuring long-term sustainability of quality initiatives
- Standardizing quality outcomes across all Sahyadri Hospital across the state
- Spearheaded quality and operations programs at national levels and fostering a culture of quality-driven healthcare
- Updating policies, SOPs, training modules, booklets, forms, and formats, ensuring consistent implementation at regional and national levels
- Maintained regular communication with COO, Functional Heads and Unit Heads across different facilities
- Led quality improvement projects, driving continuous improvement in healthcare outcomes
- Championed the adoption of JCI 7th Ed Standards for selected hospitals and NABH 5th edition standards for other units, enhancing accreditation compliance
- Developing Centre of excellence in selected specialities
AGM Quality Systems
CTSH (Cancer Treatment Services Hyderabad)
02.2023 - 01.2024
- Company Overview: Comprises two Flagship hospitals i) Artmed Healthcare Private Limited, i.e., Citizens Specialty Hospital and American Oncology Institute, Hyderabad
- Both institutes are part of CTSH reports to CTSI which is owned by Siemens (earlier Varian)
- Standardized quality outcomes across all AOI Oncology and Multispecialty Hospitals, implementing best practices at a pan-India level
- Managed P&L for select specialties at Citizens Specialty Hospital, ensuring financial accountability and growth
- Spearheaded quality awareness programs at regional and national levels, fostering a culture of quality-driven healthcare
- Organized safety culture surveys, promoting a proactive approach to patient safety and incident prevention
- Authored and updated policies, SOPs, training modules, booklets, forms, and formats, ensuring consistent implementation at regional and national levels
- Maintained regular communication with Regional Chief Operating Officers and Facility Directors and Medical Head providing updates on ground realities, gaps, and sustainable solutions
- Led quality improvement projects, driving continuous improvement in healthcare outcomes
- Championed the adoption of JCI 7th Ed Standards for Hyderabad Region and NABH 5th edition standards for other units, enhancing accreditation compliance
- Conducted thorough reviews and rectifications of all clinical and non-clinical processes at the regional level
- Devised innovative strategies to embed quality into the organization's culture, ensuring long-term sustainability of quality initiatives
- Provided hands-on support to teams across regions, guiding them in conducting credible root cause analyses (RCAs) and developing sustainable solutions for incidents and near misses
- Played a pivotal role in training staff on various quality and safety aspects, enhancing employee competence and patient care
- Mentored teams of consultants in conducting various clinical audits, ensuring adherence to best practices and improving patient outcomes
- Monitored key clinical and non-clinical indicators, providing insightful analysis and feedback to senior management on a monthly and quarterly basis
- Organized and facilitated committee meetings, actively addressing any identified shortcomings and driving continuous improvement
- Comprises two Flagship hospitals i) Artmed Healthcare Private Limited, i.e., Citizens Specialty Hospital and American Oncology Institute, Hyderabad
- Both institutes are part of CTSH reports to CTSI which is owned by Siemens (earlier Varian)
Manager Quality
Apollo Multispeciality Hospitals Limited Kolkata
05.2010 - 01.2023
- Company Overview: (was formerly known as Apollo Gleneagles Hospital, Kolkata) (JCI Accredited 744 bed hospital)
- Responsible and instrumental for the successful implementation of the JCI standards and ensuring compliance to JCI standards
- Lead the Quality Team and successfully Reaccredited with JCI 7th Edition (Sep 2021)
- Received Apollo Clinical Excellence (ACE) Award from Dr Prathap C Reddy in the Yr
- 2020
- Worked as Group Resource for Quality and Patient Safety and involved as Internal JCI Auditor for all Group A Hospitals Pan India basis and assisted other hospitals in their NABH journey
- Successfully piloted Quality Projects in several departments and create immense impact on Quality Improvement initiatives
- Successfully oversee more than 26 six sigma projects across different departments which had a deeper impact in cost control and business processes
- Implemented and mentored several clinical pathways like TKR Clinical Pathway and Stroke Clinical Pathway, Transplant and TURP Clinical Pathway at Apollo Gleneagles Hospital and significantly reduced ALOS and variances
- Successfully reduced Post Operative ALOS by 40% of Knee joint replacement from 6 to 3.2 days (average)
- Hold credential of Successfully reduced Door to Thrombolysis time by 30%(from 54 minutes to 33 minutes)
- Piloted Code Sepsis Pathway in our Unit
- Successfully started and promoted Comprehensive Stroke Service which includes Acute Stroke Services i.e
- Acute Stroke Thrombolysis and Mechanical Thrombolysis and Rapid Access TIA Clinic and Stroke Prevention Clinic, Maintaining Stroke Data Base and outcome monitoring (ICHOM)
- Initiation of Stroke Survivorship Meeting and raising community awareness about stroke
- Successfully started Functional Neurosurgery Unit and Endoscopic Skull Base Surgery Units at Apollo Gleneagles Hospitals and doubled Neurosurgery volume and reputation in eastern region and successfully gain attention
- (was formerly known as Apollo Gleneagles Hospital, Kolkata) (JCI Accredited 744 bed hospital)
Consultant – NABH Accreditation
IAQM
01.2010 - 04.2010
- In charge for Quality initiatives and preparing the organization for NABH Accreditation at different Hospitals throughout India like NIMS, Trivandrum, Kerala; RP Orthopedics –Ranchi, Jharkhand; ILS –Hospital Kolkata, West Bengal; Bhagirathi Neotia Women’s and Children’s Hospital-Kolkata
- Gap Analysis of all those Organisation from point of view of NABH accreditation
- Mentoring Different clients as per Guidelines of NABH
- Organising/Coordinating /Training for Different Client based on their performance and requirement
Lecturer
MMHMC Medical College
05.2006 - 08.2008
- Was responsible for teaching Physiology, Obs Gyn and FMS
- Was key person behind developing course curriculum for undergraduate students
- Was instrumental for developing the Biochemistry Lab and FMS Lab for Students
Education
Ph.D. - AIML -Healthcare Analytics For Business
IIM BODHGAYA
Bodh Gaya, India 04.2001 - 05.2023
Certification Course in Product Management - undefined
Accredian (INSAID)
MHA - Hospitals and Healthcare Administrations
NSHM Business School
Kolkata, WBBHMS - Homoeopathic Medicine and Surgery
National Institute of Homoeopathy
Skills
Healthcare Accreditation
Reaccreditation
P&L Management
Team Building
Training
Conducting Meeting
Preparing SOP
Plan Development
Policy Development
Centre of Excellence
Healthcare Analytics
Managing Transition from Paper to Paperless Hospital
Process Reengineering
Consulting Business Profiteering
Cost Reduction
Artificial Intelligence
Machine Learning
Clinical Outcome Management
Benchmarking
KPI Development
Statistical Software
Power BI
Tubule
Knime
Consultant Engagement
Value Addition
New Innovative Service Development
Home Health
Six Sigma Trainer
Project Management
Legal compliance
Consultant Engagement
Training facilitation
Employee relations
Inclusive leadership
Community outreach
Strategic planning
Analytical thinking
Problem-solving aptitude
Attention to detail
Team building
Performance management
Continuous improvement
Regulatory compliance
Best practices implementation
Performance tracking
Project management
Process improvement
Business planning
Operations analysis
Business analysis
Employee management
Forecasting and reporting
Data analytics
Analysis & evaluation
Organizational development
Cost analysis
Failure analysis
Management coaching
Go-to-market strategies
Subject matter expert
Safety regulations
Financial modeling
Risk assessment
Training and development
Strategic growth management
Excellent communication
Decision-making
Customer service management
Operational efficiency
Verbal and written communication
Cost analysis and savings
Customer relationship management
Marketing strategy
Quality assurance
Data management
Management team building
Crisis management
Analytical skills
Financial analysis
Risk management
Task prioritization
Professionalism
Strategic partnerships
Sales promotion
Performance evaluation and monitoring
Scheduling
Budget control
KPI tracking
Training management
Marketing strategies
Financial management
Cost reduction
Purchasing and planning
Procurement
Business leadership
Self motivation
Problem-solving abilities
Teamwork and collaboration
Staff training and development
Adaptability and flexibility
Effective communication
Active listening
Professionalmemberships
- Life Member of ISHA (Indian Society of Health Administrators), Lifetime
- QCI Certification on NABH Awareness Programme, Lifetime
- Six Sigma Green Belt, ISI Chennai, Lifetime
Personal Information
Nationality: Indian
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Association of Information Technology Professionals
- American Institute of Certified Public Accountants
- Lions Club
- International Association of Administrative Professionals
- American Society of Safety Professionals
Additional Information
Received Highest Quality Award in Apollo Group for doing exceptional Quality Improvement projects and Increased Patient Safety.
Software
Certification
[Area of certification] Training - [Timeframe]
Interests
GEO POLITICAL RELATIONS
DATA ANALYTICS
Geopolitical Relations
XXXXXXX
Timeline
DGM Quality
Sahyadri Hospital Private Ltd
01.2024 - Current
AGM Quality Systems
CTSH (Cancer Treatment Services Hyderabad)
02.2023 - 01.2024
Manager Quality
Apollo Multispeciality Hospitals Limited Kolkata
05.2010 - 01.2023
Consultant – NABH Accreditation
IAQM
01.2010 - 04.2010
Lecturer
MMHMC Medical College
05.2006 - 08.2008
Ph.D. - AIML -Healthcare Analytics For Business
IIM BODHGAYA
04.2001 - 05.2023
Certification Course in Product Management - undefined
Accredian (INSAID)
MHA - Hospitals and Healthcare Administrations
NSHM Business School
BHMS - Homoeopathic Medicine and Surgery
National Institute of Homoeopathy