Ranjit Warrier

• Regularly conduct assessments to verify that the organization complies with regulatory requirements and industry standards, while also identifying and addressing any compliance gaps.
• Collaborate with diverse stakeholders, including Voice Engineering and Voice Operations, to guarantee that all departments are united in their efforts to achieve and uphold compliance.
• Maintained documentation to ensure compliance with regulations and industry standards.
• Successfully led migration of voice products from a third-party tool, Assertion, to Qualys Guard. This migration has helped cost saving of 650K USD.
• Collaborated with various internal and external teams and Project Managers during project phase and created detailed tasks for a phase wise migration.
• Performed Gap analysis between old Tool and Qualys Guard to make sure existing Risks are mitigated.
• Created RegEx for almost 270+ Controls, Auth records, Optional Profiles in Policy Compliance Module of Qualys Guard.
• Performed Control Audit with Engineering teams for voice products like Skype for Business, Verint Financial Compliance, AudioCodes SBC.
• Worked with Internal Audit Teams to understand findings for Network devices and work towards closure of findings.
• Collaborating with Automation team to automate the monthly metric reports to reduce the manual efforts and this will increase the productivity by 50%
• Reviewed existing Qualys Policies and Technical Implementation procedures, making necessary adjustments to ensure compliance with industry regulations and standards

• Day-to-day activities included troubleshooting routing, switching, DHCP, DNS, firewalls, F5, and ACI issues.
• Join critical incident troubleshooting calls and work towards resolution by coordinating with Network L3, TAC support, and Platform teams.
• Support Infoblox-related issues at SME level.
• Collaboration with Network Delivery team on Infoblox Hardware Refresh project.
• End-to-end network support during DC DR drills and major activities such as device replacement and vulnerability upgrades.
• Knowledge sharing sessions were held with L1 and L2 teams.
• Mentor team and encourage them to achieve their technical and personal objectives.
• To promote safe working environment, duties were performed in accordance with applicable standards, policies, and regulatory guidelines.
• Participated in continuous improvement by coming up with ideas and engaging in problem-solving activities to help teamwork.

• Working as SME for network connectivity for BT customers and as point of contact for any network escalations
• Understanding customer requirements, educating customers about BT network, preparing HLD, creating and generating network configuration, preparing network diagram in Microsoft Visio, and troubleshooting any network connectivity are typical day-to-day activities.
• Prepare network configuration and then implement it using change process.
• In CAB calls, represent Network Team.
• Evaluated clients' needs and devised strategy to provide solutions.
• Projects and project tasks were prioritized based on key milestones and deadline dates.
• Troubleshoot problems by understanding problem, determining root cause, and developing effective solutions.
• Team members and newcomers were mentored.
• From network standpoint, conducted knowledge sharing sessions with multiple teams and management.
• Managed large contracts such as Lloyds, Philips, Nestle, and PepsiCo, and most of time ensured that projects were completed ahead of schedule.
• In one week, established end-to-end network connectivity from Platforms to customer network.

Project Manager Responsibilities:

• Prepare monthly status report related to Team performance and review same with higher management.
• Prepare Resource Cost, Quarterly Forecast, Effort planning as per project requirement and review with Finance Team.
• Collaborate with Quality Team for Internal Audits to achieve quality standards.
• Conduct weekly Team meeting within team
• Conduct monthly 1-2-1 with each members in and provide feedback according to performance
• Coach Team and boost morale of Team to meet deadlines required by projects.
• Worked closely with HR Teams for hiring process and also part of resource hiring.

Network Designer Responsibilities:

• Worked as SME for network connectivity for BT Customers and SPOC for any network escalations.
• Day to day activity includes understanding customer requirements, educating customers about BT network, preparing HLD, creating and generating network configuration, preparing network diagram in Microsoft Visio, troubleshooting any network connectivity.
• Prepare network configuration and implement configuration by following change process.
• Represent Network Team in CAB calls.
• Evaluated clients' needs and created plan of action to provide solutions.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Troubleshoot issues by understanding issues, diagnosing root cause and coming up with effective solutions.
• Conducted knowledge sharing sessions with multiple teams and management from network perspective.

• Day to Day activity included prepare RFC for network related changes, coordinate with local teams for any network implementations, troubleshoot issues related to routing, switching and checkpoint firewalls.
• Represent Network Team in CAB calls.
• Join Major Incidents calls related to critical applications for Bharati Airtel.
• Prepare LLD for each site.
• Conducted knowledge sharing sessions with L1 Team.

• Day to Day activities included maintaining campus network topology in lab environment, troubleshoot issues related to routing and switching, implement security patches for maintaining Training standards.
• Handle CCNA Training sessions for students.

• Day to Day activity included monitoring network across globe, perform first level troubleshooting by ping, traceroute and analyzing device logs
• Coordinate with local site contacts, TAC Support and L2 Teams and work towards solution by taking ownership of ticket
• Provided network support services for devices such as hubs, bridges, routers and other hardware.

• Day to Day activity performed includes troubleshoot wireless connectivity issues for Belkin SOHO devices, handle escalations for email and chat teams.
• Lead email and chat team for SOHO wireless devices