Sachin Kumar
Assistant Manager
Gurgaon
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Assistant Manager
Mcdonalds India
Gurgaon
08.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Created employee schedules to align coverage with forecasted demands.
Floor Manager
Mcdonalds India
Manesar
01.2019 - 07.2021
- Created employee schedules to align coverage with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Oversaw supply restocking, area cleaning and product organization.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
Crew Trainer
Mcdonald's India
Manesar
09.2016 - 12.2018
- Trained new personnel hired to fulfill various roles.
- Developed and implemented updating training programs for [Number] employees.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety and performance requirements.
Crew Member
Mcdoanld's India
Manesar
08.2014 - 07.2016
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions or concerns to create optimum experience onboard.
Education
Bachelor of Arts -
University of Delhi
New Delhi 04.2014 - 03.2017
High School Diploma -
State of Board Technical Education
Manesar 04.2001 -
Skills
Training
undefinedAccomplishments
- Documented and resolved Customer , Staff Issue which led to stress free experience.
- Achieved Result by completing Inventory , Admin task with accuracy and efficiency.
- Supervised team of 40 staff members.
Certification
Hospitality Leader
Reading Books , Raag Music
Sarcastic and satire related books and Literature.
Sufi music , Ragas and R&B
Timeline
Food Safety Supervisor Mcdonald's
03-2022
Assistant Manager
Mcdonalds India
08.2021 - Current
Hospitality Leader
03-2020
Shift Manager
01-2019
Floor Manager
Mcdonalds India
01.2019 - 07.2021
Crew Trainer
Mcdonald's India
09.2016 - 12.2018
Crew Member
Mcdoanld's India
08.2014 - 07.2016
Bachelor of Arts -
University of Delhi
04.2014 - 03.2017
High School Diploma -
State of Board Technical Education
04.2001 -
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