Subrat Behera
Delhi,DL
Summary
Highly skilled Data Analyst with a passion for extracting insights. Proven ability to leverage SQL, Python, Power BI, Tableau, data analysis tools, and strong communication to translate complex data into actionable results.
Overview
15
15
years of professional experience
Work History
Power BI Developer
Genpact India Pvt ltd
06.2022 - Current
- Extracted and interpreted data patterns to translate findings into actionable outcomes
- Utilized data visualization tools to effectively communicate business insights
- Identified, analyzed and interpreted trends or patterns in complex data sets
- Utilized advanced query optimization techniques to enhance database performance and reduce latency issues during high-traffic periods
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities
- Collaborated with business-unit leaders to identify and prioritize problems
- Managed large-scale databases to ensure timely access to critical information for key stakeholders
- Resolved complex business challenges by leveraging statistical modeling techniques and machine learning algorithms
- Analyzed data to identify root causes of problems and recommend corrective actions
- Created dashboards to monitor and track key performance indicators
- Reduce 60% Manual reporting time and enabling real- time insights
Reporting Analyst
Teleperformance Pvt Ltd
01.2015 - 01.2018
- Gathering data from various sources like databases, spreadsheets, and external systems
- Cleaning and organizing raw data to ensure accuracy and consistency
- Utilizing data analysis tools and techniques to identify patterns and trends within data
- Conducting statistical analysis to uncover deeper meaning from data
- Identifying opportunities to improve data quality, reporting efficiency, and automation
- Developing and implementing new reporting processes and tools.
- Prepared monthly ad hoc reporting in alignment with client needs
- Streamlined report generation process for improved efficiency and faster delivery
- Ensured data integrity by performing regular audits on reports, leading to increased trust in information presented
- Analyzed reporting functions and efficiency to reduce error rates and increase efficiency by 90%
WFM Analyst
Teleperformance Pvt Ltd
01.2015 - 01.2018
- Analyze historical data, call volumes, and trends to forecast future workload requirements across different departments or contact centers
- Develop staffing plans that ensure right number of employees are scheduled at right times to meet anticipated demand and service level targets
- Take into account factors like employee availability, vacations, and sick leave when creating schedules
- Generate employee work schedules based on staffing plans and employee preferences
- Monitor real-time call volumes and adjust schedules throughout day to address unexpected changes in workload
- Managed over 400 customer calls per day.
- Collaborate with team leads, supervisors, and employees to ensure smooth implementation of schedules and address any concerns Communicate effectively with management to keep them informed about workforce performance and staffing needs.
Process Associate
EXL Service Pvt Ltd
01.2010 - 01.2015
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Supported management in analyzing process performance data, identifying areas for improvement
- Applied critical thinking skills to identify potential problems before escalated, proactively addressing concerns as needed
Education
Master of Science - Computer Science And Programming
Maharshi Dayanand University
Haryana, HR08.2014
Skills
- SQL
- Tableau
- Power BI
- Database Management
- Advanced Excel
- Python Programming
- Analytical Problem Solving
- Gap analysis
- Data Warehousing
- Defect tracking
- Statistical Analysis
- Optimization Techniques
- Problem-Solving
- Time Management
- Analytical Thinking
- Sentiment Analysis
Interests
Data Analyst | Power BI Developer |Business Intelligence
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Data Analyst
Business Intelligence
Timeline
Power BI Developer
Genpact India Pvt ltd
06.2022 - Current
Reporting Analyst
Teleperformance Pvt Ltd
01.2015 - 01.2018
WFM Analyst
Teleperformance Pvt Ltd
01.2015 - 01.2018
Process Associate
EXL Service Pvt Ltd
01.2010 - 01.2015
Master of Science - Computer Science And Programming
Maharshi Dayanand University
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