Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Personal Information
Certification
Timeline
Generic

Freddy. C

Bangalore

Summary

Dynamic professional with extensive experience in analyzing complex financial data to identify and prevent fraudulent activities. Proven ability to leverage a deep understanding of regulatory requirements, ensuring compliance while effectively mitigating risks. Skilled in employing advanced investigative techniques and tools to uncover and address financial crimes, contributing to the overall integrity of financial operations. Committed to maintaining high standards of accuracy and ethical practices in all aspects of financial analysis and investigation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Financial Crime Specialist

JPMorgan Chase & co.
01.2018 - Current
  • As a part of the front line 'fraud hotline', the responsibilities ranged from reviewing checks, electronic transactions and new account screening out sorts ensuring the organization is protected against financial crimes.
  • The responsibilities often involved a blend of investigation, analysis, and preventative measures.
  • As a fraud specialist we had to meticulously scrutinize the information to identify discrepancies, patterns, and indicators of fraudulent activity.
  • The roles requires critical thinking with the Ability to evaluate information, challenge assumptions, consider alternative explanations, and develop innovative solutions to combat evolving fraud tactics.
  • We needed a deep understanding of financial crime laws and regulations, including AML, KYC, and data protection to successfully thwart fraudsters from abusing the financial systems.
  • With career progression, I was appointed as an FSIV with a job code 450 giving me more authority to take decisions and the discretion to approve large dollar transactions.
  • Develop and implement solutions that strengthen business operating models, enhance the client experience, and improve efficiency and controls.
  • Apply a critical eye in evaluating existing processes and frameworks, challenge the status quo and recommend solutions.
  • Support specialists on team & enterprise level through coaching, outlier monitoring and management.
  • Be engaged in site & enterprise level projects to help address opportunities.
  • Act as a back up to the team & site in the absence of a Fraud Supervisor.
  • Comply with all applicable regulatory and departmental practices and procedures.
  • As an 450 I now work with multiple projects that puts me in a position to decision and review frontline's requests to release holds or restrictions.
  • We handle requests escalated from the branch level in the form of emails escalations.
  • We support frontline on a chat based platform to provide quick resolutions and assistance with queries on Policies & procedures.
  • We work on requests received from branch banker on holds and account blocks due to deposits that are deemed suspicious or a risk to the bank.
  • We also work on leadership escalations to ensure internal clients and the account holder's concerns are addressed with optimum results to close the escalation effectively.
  • We also act as a secondary review to Wires and Electronic transaction deemed suspicious as fraudsters use these transactions to scam or defraud the client.
  • Identified assets of suspects in order to freeze and seize assets.

Dxc.Technologies
01.2016 - 01.2018
  • Company Overview: We act as the reservations force for the Accor group of hotels in Europe and France.
  • To ensure our hotel rooms are sold is our objective along with customer satisfaction which works hand in hand.
  • Knowing each hotel is an impossible task as we have thousands of hotels, we utilize a certain tool that allows us to access all the information gathered on our hotels, to process the information and to ensure the potential guest doesn't lose faith in our expertise nor our ability to assist them.
  • We work on a set target of conversion on a monthly basis which is decided based on possible deliverables.
  • The job requires convincing and negotiating as the leading skills along with the understanding of how the hospitality industry works.
  • The core of the job is selling, knowing our product to entice potential buyers, knowing their needs to create the urgency and to close a sale, handling situations and using them to our advantage for a sale requires us to think on our feet to jump an opportunity when one opens up.
  • Other roles include handling emails for certain parts of Europe.
  • We act as the reservations force for the Accor group of hotels in Europe and France.

Operations Analyst

First Advantage pvt limited
01.2013 - 01.2016
  • Inbound and outbound calls to resolve any concern related to a consumer purchase of our products.
  • Catering to clients request to rectify the employee data on our records.
  • Support the employees obtain their records successfully through our online portal using a validation system.
  • Constantly working on emails with any and all business related queries.
  • Replying to voice mails and prioritizing client's requests to ensure de-escalation.
  • Working on fax requests to validate the requests and to ensure high priority responses through faxes.

Customer Service Executive

Mphasis pvt limited
01.2012 - 01.2013
  • Handling inbound and outbound calls for credit accounts with payment delinquency.
  • Credit card statements reconsolidation.
  • Chasing payments and providing credit solutions to account holders in need of it.
  • Acting as a liaison between the credit card company and the consumer to bring about a better relationship.
  • Provided assistance to avoid delayed/missed payments by setting up direct debits for future payments.

Education

SSLC -

Balayesu Vidyalaya Boys High School

PUC -

St. Joseph's Pre-University college

Bachelor’s - commerce

Manavbharathi university

Skills

  • Online research proficiency
  • Proficient in MS Excel
  • Experienced in document creation with MS Word
  • PowerPoint presentation design
  • Understanding of Patriot Act requirements
  • Fraud analysis
  • Compliance training facilitation
  • Anti-money laundering risk assessment
  • International transaction management
  • Analytical investigation techniques
  • Identity authentication
  • Fraud detection monitoring
  • Fraud prevention expertise
  • Investigation of wire transfers
  • Structured report development
  • Proficient in identifying suspicious activities
  • Knowledge of Bank Secrecy Act compliance
  • Analytical problem-solving
  • Detail-oriented approach
  • Logical evaluation
  • Effective written communication
  • Strategic decision-making
  • Data-driven decision making
  • Proficient in conflict management
  • Process optimization
  • Effective written communication
  • Attention to detail
  • Critical thinking
  • Effective communication
  • Decision-making
  • Analytical thinking
  • Conflict resolution
  • Continuous improvement
  • Written communication
  • Attention to detail
  • Critical thinking
  • Effective communication
  • Decision-making
  • Analytical thinking
  • Conflict resolution
  • Continuous improvement
  • Written communication

Languages

English
Hindi
Kannada
Tamil
Telugu

Hobbies and Interests

  • Listening to music
  • Basketball

Disclaimer

I hereby declare that all the above furnished details are correct to the best of my knowledge and are responsible if anything is found incorrect.

Personal Information

  • Father's Name: Chandra Shekar
  • Date of Birth: 02/05/91
  • Nationality: Indian
  • Marital Status: single

Certification

Excel Foundational to intermediary

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Timeline

Financial Crime Specialist

JPMorgan Chase & co.
01.2018 - Current

Dxc.Technologies
01.2016 - 01.2018

Operations Analyst

First Advantage pvt limited
01.2013 - 01.2016

Customer Service Executive

Mphasis pvt limited
01.2012 - 01.2013

PUC -

St. Joseph's Pre-University college

Bachelor’s - commerce

Manavbharathi university

SSLC -

Balayesu Vidyalaya Boys High School

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Freddy. C