PINKEY MAJHI
CUSTOMER REPRESENTATIVE (SENIOR TEAM LEADER)
Kolkata,WB
Summary
Goal-oriented Customer Service Manager with 9-years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 9-year background maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
LIFESTYLE VINIMAY PVT. LTD.
Kolkata, West Bengal
04.2019 - 09.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Managed 80 Computer Operators.
Customer Service Supervisor
WAP TECHNOLOGY
Kolkata, West Bengal
01.2016 - 03.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Customer Service Representative
PC-TECH
Kolkata, West Bengal
02.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Inbound Tele-caller (US & UK Segment}.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated professionally with colleagues, freelancers and clients.
Education
No Degree - Class 12th (Humanities)
Loreto Convent
Kolkata 03.2010 - 03.2012
Bachelor of Arts - English Honours
Indira Gandhi National University
Kolkata 03.2014 - 04.2017
Skills
Team Leader
Customer Representative
Management skills
Customer Relations
Communication Skills
Excellent time management skills
Skilled trainer and Team builder
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Customer Service Manager
LIFESTYLE VINIMAY PVT. LTD.
04.2019 - 09.2021
Customer Service Supervisor
WAP TECHNOLOGY
01.2016 - 03.2019
Bachelor of Arts - English Honours
Indira Gandhi National University
03.2014 - 04.2017
Customer Service Representative
PC-TECH
02.2013 - 12.2015
No Degree - Class 12th (Humanities)
Loreto Convent
03.2010 - 03.2012