PINKEY MAJHI
CUSTOMER REPRESENTATIVE (SENIOR TEAM LEADER)
Kolkata,WB
Summary
Goal-oriented Customer Service Manager with 9-years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 9-year background maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Manager
LIFESTYLE VINIMAY PVT. LTD.
Kolkata, West Bengal
04.2019 - 09.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Managed 80 Computer Operators.
Customer Service Supervisor
WAP TECHNOLOGY
Kolkata, West Bengal
01.2016 - 03.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Customer Service Representative
PC-TECH
Kolkata, West Bengal
02.2013 - 12.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Inbound Tele-caller (US & UK Segment}.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Communicated professionally with colleagues, freelancers and clients.
Education
No Degree - Class 12th (Humanities)
Loreto Convent
Kolkata 03.2010 - 03.2012
Bachelor of Arts - English Honours
Indira Gandhi National University
Kolkata 03.2014 - 04.2017
Skills
Team Leader
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Timeline
Customer Service Manager
LIFESTYLE VINIMAY PVT. LTD.
04.2019 - 09.2021
Customer Service Supervisor
WAP TECHNOLOGY
01.2016 - 03.2019
Bachelor of Arts - English Honours
Indira Gandhi National University
03.2014 - 04.2017
Customer Service Representative
PC-TECH
02.2013 - 12.2015
No Degree - Class 12th (Humanities)
Loreto Convent
03.2010 - 03.2012
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