Swimming
Chandrabhan Singh Goud
Server Support Engineer
Udaipur,RJ
Summary
I am a dynamic and focused IT professional with over 8 years experience in technical services and support working on MAC OS and Microsoft’s client/server platforms. Extensive experience in managing multiple tasks concurrently, with a meticulous attention to detail, problem solving, and time management skills, seeks a rewarding and challenging career.
Core Strength includes analyzing information system needs, end-user requirements elicitation, troubleshooting and resolution of escalations for complex technology related issues.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Server Support Engineer
Lead Hub Technologies
Delhi, Delhi
10.2020 - Current
- Provided consistent level of support for Windows servers and backup management.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Providing L1 Windows Server Operating System support.
- Working on Incidents, Change Requests and updating Tickets through Incident management system based on ITIL Process. Good knowledge and experience on ticketing tool Remedy and Service now.
- Providing production server support, maintenance.
- Experience in Installation, configuration & Administration of Windows server operating systems.
- Worked on Vmware, Hyper-V , Nutanix, Active Directory
Technical Support Executive
Secure Meters Ltd.
Udaipur, Rajasthan
08.2018 - 10.2020
- Well versed in engaging with ecosystem partners and contributed in business-critical technical discussions with industry experts and customers.
- Deep understanding of Prepayment and Smart Metering solutions
- solving real-time problems reported from Global Customers (India, UK, Ireland, Oman, Ghana, Australia) for the Legacy Liberty system. Provided technical consultancy to third party teams in successfully.
- Integrating with Secure's Legacy Prepayment System for online vending.
- Designed diverse process documents and flow charts to improve Customer Experience.
- Resolving real-time problems reported by Customers with vital mantra as "Understand The Problem"
- Managing the queue effectively and ensuring that on- time support is provided to the customer.
Technical Support Executive
Arsom Technologies
Udaipur, Rajasthan
02.2015 - 05.2018
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Managed work flow to exceed quality service goals.
- Handled Clients by answering their queries, and also troubleshooting using state of the art troubleshooting techniques.
- Created numerous technical knowledge documents which are managed in knowledge repository
- Team building by mentoring new associates
Education
Bachelors in Computer Application (BCA) - Computer Science And Programming
Janardan Rai Nagar Rajasthan Vidyapeeth University
Udaipur 02.2006 - 11.2009
Masters in Computer Application (MCA) - Computer Science And Programming
Rajasthan Technical University (RTU)
12.2009 - 11.2012
Skills
Widows Server Infra
Troubleshooting
Hardware and software installation
Technical Analysis
Servers expertise
VmWare
Syslog
Interests
Music
Timeline
Server Support Engineer
Lead Hub Technologies
10.2020 - Current
Technical Support Executive
Secure Meters Ltd.
08.2018 - 10.2020
Technical Support Executive
Arsom Technologies
02.2015 - 05.2018
Masters in Computer Application (MCA) - Computer Science And Programming
Rajasthan Technical University (RTU)
12.2009 - 11.2012
Bachelors in Computer Application (BCA) - Computer Science And Programming
Janardan Rai Nagar Rajasthan Vidyapeeth University
02.2006 - 11.2009