Summary
Overview
Work History
Education
Skills
Personal Details
Post Graduate Program
Hobbies and Interests
Certification
Timeline
Generic
Soumya Gopinathan

Soumya Gopinathan

Mumbai

Summary

Dynamic professional with over 13 years of experience in managing business operations, specializing in SAP HCM Payroll, pre-payroll, time management, benefits, leave management, and multi-client interfaces. Proven track record as an Assistant Delivery Manager for Google Process Documentation, demonstrating strong leadership and project management skills. Expertise in coaching teams as a Payroll People Manager while excelling as an individual contributor focused on process improvement within HR operations. A commitment to operational excellence consistently drives efficiency and delivers exceptional results across diverse environments.

Overview

15
15
years of professional experience

Work History

Senior Service Manager

Wipro Ltd
01.2021 - Current
  • Managing Pre and Post Payroll activities. Along with People Management for 7 Payroll and 17 WFA colleagues for US & Canada Client Payroll.
  • Managing Client contractual commitment SLA, Accuracy & Health metrics. Cost Management, Payroll Timelines & Control Management.
  • Evaluate capacity planning & staffing requirement. Calibrating 1:3 backup & knowledge pool. Creating optimum production capacity using tool & methods. Project & Product Implementation - GB, Lean, Transformation Solution.
  • Developing and Maintain Payroll Processes along with Governance on Operational document, SIPOC, Job Aid of entire Payroll, Leave Of Absence, Benefits, Pay & Deduction, Indexing & Routing process.
  • Establishing new hire requisition, back-fill requirement & periodic FTE calculation.
  • Monitoring associate performance to ensure high standard in client delivery.
  • Leveraging talent to drive results by defining development plans through Goals.
  • Point of contact for stakeholders. Facilitate and resolve client escalation through RCA and E&O approach. Vigilant understanding in negotiation of Global Sourcing, Business Continuity, CER.
  • Spearheaded process improvement initiatives, leveraging Lean methodologies to enhance payroll efficiency and accuracy.
  • Led automation projects that reduced manual interventions in payroll processing, improving turnaround time by 20%.
  • Designed and implemented a structured training program to upskill teams, fostering a culture of continuous improvement and knowledge sharing.
  • Conducted root cause analyses on recurring issues, implementing corrective actions to mitigate errors and improve process stability.
  • Partnered with stakeholders to align process improvements with business objectives, driving cost savings and operational excellence.
  • Led cross-functional teams to streamline workflow processes, improving overall service delivery for US & Canada client payroll operations.
  • Implementing an end-to-end automation framework to streamline W2C processing, minimizing errors and improving compliance.
  • Creating a real-time dashboard to monitor process performance, SLA adherence, and key metrics, providing actionable insights for leadership.
  • Collaborating with cross-functional teams to ensure seamless integration of automation tools with existing payroll systems.

Senior Process Consultant

Wipro Ltd
12.2021 - 12.2021
  • Independently managed the virtual transition of process-specific projects from India, including creating project plans, coordinating with clients, and handling calls.
  • Developed and maintained daily and monthly metrics to track volumes, quality, and cross-training skills for upper management and clients.
  • Conducted periodic process reviews to reassess and enhance controls, introducing new measures to eliminate process gaps and boost team productivity.
  • Led cross-skilling programs, lean projects, and automation initiatives, resulting in FTE releases and the creation of a unified unit.
  • Conducted quality audits for pay-impacting processes.
  • Designed and executed 30-60-90 day training plans, including the preparation of training calendars and charters.
  • Created, validated, and implemented the Payroll Calendar in SAP, ensuring effective communication with clients, third-party vendors, and internal teams.
  • Year-End Projects Handling Annual Enrollments, Management Incentive Plan and Performance Share Plan Pay process for Executive employees.

Senior Analyst

Aon Hewitt Ltd
02.2014 - 01.2014
  • 401K & Benefits Management - managing health insurance, retirement accounts, vacations, paid time off and parental leave.
  • Leave Management - managing employee leave of absence efficiently in co-ordination with Vendor. Managing yearly merit increase process. Research and resolution on employee paycheck.
  • Managing mass pay increase projects for locations starting from Requirement gathering, Development, Testing, Migration & Post Validation.
  • Union membership validation and updating deduction for employee co-ordinating with HR locations and union vendors. Also managing vendor pay and resolving their discrepancy.
  • Stale Check management, Offcycle processing, Annual Health & Welfare plans enrollment.

Process Associate

TCS E-serve
09.2010 - 11.2010
  • Solely in charge of the Liability Operations team for Citibank and was responsible for managing the life cycle of the customers' accounts (Individuals and Firms) in co-ordination with the Relationship Managers.
  • Responsible for quality checks and compliance audits.
  • Responsible for executing Domestic Mutual Fund transactions for CitiGold customers. Also in charge of handling calls regarding branch coordination.

Education

Bachelor of Commerce -

Mumbai University
01.2009

Class XII - Accounting

V.K.Krishna Menon College
01.2006

Class X -

Vani Vidyalaya
01.2004

Skills

  • Payroll Management (US)
  • Leave of Absence & Benefits Administration
  • Employee Data Management
  • 401(k) Administration
  • Interface Administration
  • Team Leadership & Development
  • Client Relations & Escalation Management
  • Global Sourcing & Business Continuity
  • SLA & Metrics Management
  • Cost Management & Payroll Control
  • Process Excellence & Transformation
  • Crisis management
  • Employee engagement

Personal Details

  • Total Experience: 14+ Operational Experience
  • Date of Birth: 08/01/88
  • Gender: Female
  • Marital Status: Married

Post Graduate Program

Post Graduate Program In Data Analytics from Imarticus

Hobbies and Interests

  • Cooking
  • Drawing
  • Gardening

Certification

  • Data Analytics - Jan 2018

Timeline

Senior Process Consultant

Wipro Ltd
12.2021 - 12.2021

Senior Service Manager

Wipro Ltd
01.2021 - Current

Senior Analyst

Aon Hewitt Ltd
02.2014 - 01.2014

Process Associate

TCS E-serve
09.2010 - 11.2010

Bachelor of Commerce -

Mumbai University

Class XII - Accounting

V.K.Krishna Menon College

Class X -

Vani Vidyalaya

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Soumya Gopinathan