Soumya Gopinathan
Mumbai
Summary
Dynamic professional with over 13 years of experience in managing business operations, specializing in SAP HCM Payroll, pre-payroll, time management, benefits, leave management, and multi-client interfaces. Proven track record as an Assistant Delivery Manager for Google Process Documentation, demonstrating strong leadership and project management skills. Expertise in coaching teams as a Payroll People Manager while excelling as an individual contributor focused on process improvement within HR operations. A commitment to operational excellence consistently drives efficiency and delivers exceptional results across diverse environments.
Overview
15
15
years of professional experience
Work History
Senior Service Manager
Wipro Ltd
01.2021 - Current
- Managing Pre and Post Payroll activities. Along with People Management for 7 Payroll and 17 WFA colleagues for US & Canada Client Payroll.
- Managing Client contractual commitment SLA, Accuracy & Health metrics. Cost Management, Payroll Timelines & Control Management.
- Evaluate capacity planning & staffing requirement. Calibrating 1:3 backup & knowledge pool. Creating optimum production capacity using tool & methods. Project & Product Implementation - GB, Lean, Transformation Solution.
- Developing and Maintain Payroll Processes along with Governance on Operational document, SIPOC, Job Aid of entire Payroll, Leave Of Absence, Benefits, Pay & Deduction, Indexing & Routing process.
- Establishing new hire requisition, back-fill requirement & periodic FTE calculation.
- Monitoring associate performance to ensure high standard in client delivery.
- Leveraging talent to drive results by defining development plans through Goals.
- Point of contact for stakeholders. Facilitate and resolve client escalation through RCA and E&O approach. Vigilant understanding in negotiation of Global Sourcing, Business Continuity, CER.
- Spearheaded process improvement initiatives, leveraging Lean methodologies to enhance payroll efficiency and accuracy.
- Led automation projects that reduced manual interventions in payroll processing, improving turnaround time by 20%.
- Designed and implemented a structured training program to upskill teams, fostering a culture of continuous improvement and knowledge sharing.
- Conducted root cause analyses on recurring issues, implementing corrective actions to mitigate errors and improve process stability.
- Partnered with stakeholders to align process improvements with business objectives, driving cost savings and operational excellence.
- Led cross-functional teams to streamline workflow processes, improving overall service delivery for US & Canada client payroll operations.
- Implementing an end-to-end automation framework to streamline W2C processing, minimizing errors and improving compliance.
- Creating a real-time dashboard to monitor process performance, SLA adherence, and key metrics, providing actionable insights for leadership.
- Collaborating with cross-functional teams to ensure seamless integration of automation tools with existing payroll systems.
Senior Process Consultant
Wipro Ltd
12.2021 - 12.2021
- Independently managed the virtual transition of process-specific projects from India, including creating project plans, coordinating with clients, and handling calls.
- Developed and maintained daily and monthly metrics to track volumes, quality, and cross-training skills for upper management and clients.
- Conducted periodic process reviews to reassess and enhance controls, introducing new measures to eliminate process gaps and boost team productivity.
- Led cross-skilling programs, lean projects, and automation initiatives, resulting in FTE releases and the creation of a unified unit.
- Conducted quality audits for pay-impacting processes.
- Designed and executed 30-60-90 day training plans, including the preparation of training calendars and charters.
- Created, validated, and implemented the Payroll Calendar in SAP, ensuring effective communication with clients, third-party vendors, and internal teams.
- Year-End Projects Handling Annual Enrollments, Management Incentive Plan and Performance Share Plan Pay process for Executive employees.
Senior Analyst
Aon Hewitt Ltd
02.2014 - 01.2014
- 401K & Benefits Management - managing health insurance, retirement accounts, vacations, paid time off and parental leave.
- Leave Management - managing employee leave of absence efficiently in co-ordination with Vendor. Managing yearly merit increase process. Research and resolution on employee paycheck.
- Managing mass pay increase projects for locations starting from Requirement gathering, Development, Testing, Migration & Post Validation.
- Union membership validation and updating deduction for employee co-ordinating with HR locations and union vendors. Also managing vendor pay and resolving their discrepancy.
- Stale Check management, Offcycle processing, Annual Health & Welfare plans enrollment.
Process Associate
TCS E-serve
09.2010 - 11.2010
- Solely in charge of the Liability Operations team for Citibank and was responsible for managing the life cycle of the customers' accounts (Individuals and Firms) in co-ordination with the Relationship Managers.
- Responsible for quality checks and compliance audits.
- Responsible for executing Domestic Mutual Fund transactions for CitiGold customers. Also in charge of handling calls regarding branch coordination.
Education
Bachelor of Commerce -
Mumbai University
01.2009
Class XII - Accounting
V.K.Krishna Menon College
01.2006
Class X -
Vani Vidyalaya
01.2004
Skills
- Payroll Management (US)
- Leave of Absence & Benefits Administration
- Employee Data Management
- 401(k) Administration
- Interface Administration
- Team Leadership & Development
- Client Relations & Escalation Management
- Global Sourcing & Business Continuity
- SLA & Metrics Management
- Cost Management & Payroll Control
- Process Excellence & Transformation
- Crisis management
- Employee engagement
Personal Details
- Total Experience: 14+ Operational Experience
- Date of Birth: 08/01/88
- Gender: Female
- Marital Status: Married
Post Graduate Program
Post Graduate Program In Data Analytics from Imarticus
Hobbies and Interests
- Cooking
- Drawing
- Gardening
Certification
- Data Analytics - Jan 2018
Timeline
Senior Process Consultant
Wipro Ltd
12.2021 - 12.2021
Senior Service Manager
Wipro Ltd
01.2021 - Current
Senior Analyst
Aon Hewitt Ltd
02.2014 - 01.2014
Process Associate
TCS E-serve
09.2010 - 11.2010
Bachelor of Commerce -
Mumbai University
Class XII - Accounting
V.K.Krishna Menon College
Class X -
Vani Vidyalaya
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