L M Sunil
Summary
Driven Quality Assurance professional with over 6 years of experience, specializing in data quality assurance and problem solving. Excelling at Jira and MySQL, I significantly enhanced operational efficiencies at ACKO Technology and Services Pvt Ltd. Skilled in both technical and interpersonal aspects, my focus on continuous improvement led to a 30% increase in quality metrics.
Overview
7
7
years of professional experience
Work History
Quality Assurance
ACKO Technology and Services Pvt Ltd
05.2022 - 12.2023
- Implemented quality assurance processes throughout the process workflow
- Maintained knowledge base of frequently asked questions and provided training sessions for new staff members
- Analyzed large datasets using statistical modeling tools and techniques
- Conducted office automation feasibility studies covering workflow analysis, space design, or cost comparison analysis
- Resolved escalated customer complaints quickly and effectively using excellent communication skills
Technical Support Engineer
Startek Agies Customer Support Pvt Ltd
05.2020 - 04.2022
- Provided technical support to customers via telephone and email, troubleshooting hardware and software issues
- Responded to user inquiries in a timely and professional manner
- Created user accounts, configured settings, and installed applications on multiple operating systems
- Assisted with network configuration and maintenance tasks
- Collaborated with IT team members to develop innovative solutions to resolve customer issues in a timely manner
- Monitored system performance and implemented system upgrades as needed
- Worked closely with developers during the design phase of projects in order to provide input from a technical standpoint on usability or scalability concerns
Website Support Engineer
Social Mojo
01.2017 - 04.2020
- Developed custom scripts to automate website maintenance tasks with Bash and Shell scripting languages
- Tracked website traffic trends over time using Google Analytics and other reporting tools in order to make informed decisions about future improvements or campaigns
- Resolved customer complaints quickly while providing excellent customer service at all times through email or phone communication channels
- Deployed new releases of websites following established procedures for version control and software development lifecycles
- Recommended and implemented performance improvements
- Analyzed user needs to determine technical requirements
Education
No Degree - Cyber Security SOC Analyst
Cybertech Defender
Remote01-2025
Bachelor in Computer Application (BCA) - Computer Application
National Institute of Engineering
06.2014
GED -
Athani Composite P U College
Davangere, India04.2010
Skills
- Basic of Cybersecurity
- Quality assurance programs
- Quality assurance coordination
- Welding quality assurance
- Quality assurance checks
- Vulnerability assessment
- Endpoint security
- Threat intelligence
- Technical support
- Technical troubleshooting
- Problem-solving
- Application support
- Email marketing integration
- Web design principles
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work from home optionCareer advancementCompany CultureFlexible work hoursTeam Building / Company RetreatsSoftware
Zendesk
Slack
Interests
Cricket
Learning New Skill
Timeline
Quality Assurance
ACKO Technology and Services Pvt Ltd
05.2022 - 12.2023
Technical Support Engineer
Startek Agies Customer Support Pvt Ltd
05.2020 - 04.2022
Website Support Engineer
Social Mojo
01.2017 - 04.2020
No Degree - Cyber Security SOC Analyst
Cybertech Defender
Bachelor in Computer Application (BCA) - Computer Application
National Institute of Engineering
GED -
Athani Composite P U College
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