S1-Teammate
TaskUs Navi Mumbai
12.2024 - Current
Hi, I’m
JOEL VARGHESE CHAKALAKKAL
Customer Care Representative
Mumbai,MH
Timeline
Senior Executive
Hexaware Technologies
01.2024 - 12.2024
Senior Customer Service Associate- Voice
Teleperformance Global Services Pvt. Ltd. IBU
03.2022 - 01.2024
IT Assistant
Aasiha Electrical Work
11.2021 - 02.2022
INTERN in Computer Hardware in IT department
Sacred Heart School
06.2018 - 10.2021
Jetking Thane Learning Centre
Diploma in Network Administration (DNA)
Maharashtra State Board of Secondary and Higher Secondary Education Pune
Higher Secondary Certificate
Maharashtra State Board of Secondary and Higher Secondary Education Pune
Secondary School Certificate
Manipal University Jaipur
Bachelor of Computer Applications
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level S1-Teammate position. Ready to help team achieve company goals.
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Work History
TaskUs Navi Mumbai
S1-Teammate
12.2024 - Current
Job overview
- Reviewing and Screening Content: Examining text, images, videos, and other submissions for violations.
- Identifying and flagging content that may be harmful, offensive, or illegal.
- Applying consistent and fair judgment based on established guidelines.
- Enforcing Community Guidelines: Understanding and adhering to the specific rules and policies of the platform.
- Taking appropriate actions, such as removing content, issuing warnings, or suspending accounts.
- Ensuring a safe and respectful online environment for all users.
- Investigating and Resolving Issues: Responding to user reports and complaints.
- Conducting thorough investigations into potential policy violations.
- Escalating complex or critical issues to relevant teams.
- Staying Updated: Keeping abreast of evolving online trends, threats, and best practices.
- Regularly reviewing and updating knowledge of platform policies and guidelines.
- Participating in training and development programs to enhance skills.
- Using Moderation Tools: Utilizing various tools and technologies to assist in the moderation process.
- Employing AI and machine learning for efficient content filtering.
- Continuously evaluating and improving moderation techniques.
- Https://en.wikipedia.org/wiki/Content_moderation
- Content moderation plays a crucial role in maintaining the integrity and safety of online platforms. It helps to protect users from harmful content, promote a positive online experience, and uphold the reputation of the platform.
Hexaware Technologies
Senior Executive
01.2024 - 12.2024
Job overview
- Greeted customers and listened closely to problems described to determine solutions.
- Solve the customer problems through troubleshooting.
- Resolved customer service issues using company process and policies and provided updates to customers.
- Followed up with customers about resolved issued to maintain high standards of customer service.
- Provided excellent customer care by responding to requests.
- Exhibited high energy and professionalism when dealing with customer.
- Quickly and accurately answered customer questions suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Attending calls in three languages
- Working for Vodafone in Qatar
- Telecom customer service
- Working in customer service for a major telecom company like Vodafone in Qatar can be a rewarding experience.
- We have pitch for customer Postpaid ,Giga Home Net
- Business or sector: Other service activities
Teleperformance Global Services Pvt. Ltd. IBU
Senior Customer Service Associate- Voice
03.2022 - 01.2024
Job overview
- Greeted customers and listened closely to problems described to determine solutions.
- Solve the customer problems through troubleshooting.
- Resolved customer service issues using company process and policies and provided updates to customers.
- Followed up with customers about resolved issued to maintain high standards of customer service.
- Provided excellent customer care by responding to requests.
- Exhibited high energy and professionalism when dealing with customer.
- Quickly and accurately answered customer questions suggested effective solutions and resolved issues to increase customer satisfaction 100%
- Attending calls in three languages
- Making service order with bot process and Global Newton
- Business or sector: Other service activities
Aasiha Electrical Work
IT Assistant
11.2021 - 02.2022
Job overview
- CCTV INSTALLATIONS
- Wi-Fi Solutions
- Telephone System
- Time Attendance System
- IP Camera
- Magnetic Lock
- Calling Bell
Sacred Heart School
INTERN in Computer Hardware in IT department
06.2018 - 10.2021
Job overview
- Install, upgrade, support and troubleshoot XP, Windows 7 and Microsoft Office 2008, Office 2010 and any other authorized desktop applications.
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
- Install a variety of software on demand from the users and ensure they suit the system's configuration
- Handling and maintaining entire range of laptops, desktops, printers
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Set-Up Data backup, recovery and restore procedures, with timely repair or replacement of faulty hardware.
- Upgrading hardware and software solutions.
- Responsible for computer repair, printer repair, diagnosing and correcting various computer hardware and software problems, and network connectivity.
- Carried out day to day duties accurately and efficiently
- Identified issues, analyzed information and provided solutions to problems
Education
Manipal University JaipurJaipur, Rajasthan
Bachelor of Computer Applications
05.2025
University Overview
- Address: Jaipur-Ajmer Express Highway, Dehmi Kalan, Near GVK Toll Plaza, Jaipur, Rajasthan
- Website: https://manipaljaipur.in/
- Level in EQF: EQF level 1
Jetking Thane Learning CentreThane, Maharashtra
Diploma in Network Administration (DNA)
01.2022
University Overview
- Address: A wing ,506, 5th Floor , Krishna plaza building, Shivaji Path, above Krishna Sweets, opp. Railway Station, Thane West, Thane, Maharashtra 400602, 400602 Thane (India)
- Website: https://jetking.com/centres/thane
Maharashtra State Board of Secondary and Higher Secondary Education PuneVashi, Navi Mumbai, Maharashtra
Higher Secondary Certificate
03.2020
University Overview
- Address: Plot No. 27 & 28, St Lawrence School Marg, Juhu Nagar, Sector-16, Vashi, Navi Mumbai, Maharashtra , 400703 Navi Mumbai (India)
- Website: https://www.mahahsscboard.in/
Maharashtra State Board of Secondary and Higher Secondary Education PuneVashi, Navi Mumbai, Maharashtra
Secondary School Certificate
03.2018
University Overview
- Address: Plot No. 27 & 28, St Lawrence School Marg, Juhu Nagar, Sector-16, Vashi, Navi Mumbai, Maharashtra , 400703 Navi Mumbai (India)
- Website: https://www.mahahsscboard.in/
Skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Outlook
- Google Drive
- Google Docs
- Creativity
- Microsoft Powerpoint
- Skype
- Zoom
- Power Point
- Organizational and planning skills
- Good listener and communicator
- Social Media
- Motivated
- Decision-making
- Team-work oriented
- Internet user
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
- Organization and time management
- Calm under pressure
- Verbal communication
- Dependable and responsible
Address
Home: Room no. B/2, Atmaram Nagar, opp. Marathi Zilla Parishad School Kalyan-Murbad Road, Varap,Kalyan(w),Maharashtra (state), Thane (dist) (India) 421103
Certification
- [ 1 Jan 2023 – 19 Jan 2023 ] Getting started with Microsoft Excel
- [ 3 Nov 2023 – 10 Nov 2023 ] Google Workspace Mail Management
- [ 4 Jan 2023 – 15 Jan 2023 ] Introduction to Google Workspace Administration
- [ 1 Jan 2023 – 19 Jan 2023 ] Managing Google Workspace
- [ 1 Nov 2023 – 6 Nov 2023 ] Technical Support Fundamentals
LANGUAGE SKILLS
English
Advanced (C1)
Hindi
Beginner (A1)
Malayalam
Beginner (A1)
Marathi
Beginner (A1)
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offTeam Building / Company Retreats4-day work weekHealthcare benefitsPaid sick leaveAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
I hereby declare that the information furnished above is true to the best of my knowledge. I assure you that I will be responsible for its accuracy
Overview
7
years of professional experience
1
Certificate
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